I tried to buy a flight ticket on trip.ru. I went through all the steps, I filled all the forms correctly, my bank account was charged, and then instead of showing the page with the confirmation text, the site tried to get the same money one more time. They say if all went well I should receive my tickets by email.
But I haven't received any email, on my account of trip.ru there is no booked ticket, but I paid for the ticket. Yesterday I contacted them, and they said "something went wrong, and the money is blocked you should wait (they don't know how long)". What should I do? They don't answer my emails or phone calls today.