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I tried to buy a flight ticket on trip.ru. I went through all the steps, I filled all the forms correctly, my bank account was charged, and then instead of showing the page with the confirmation text, the site tried to get the same money one more time. They say if all went well I should receive my tickets by email.

But I haven't received any email, on my account of trip.ru there is no booked ticket, but I paid for the ticket. Yesterday I contacted them, and they said "something went wrong, and the money is blocked you should wait (they don't know how long)". What should I do? They don't answer my emails or phone calls today.

  • There is no such an organization to contact with this problem ? – David Tsaturyan Sep 27 '17 at 11:30
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    If this was a credit card contest the charge, otherwise talk to your bank and get the police involved – chx Sep 27 '17 at 12:05
  • What country are you in? – Michael Sep 27 '17 at 13:32
  • @Michael I'm in Armenia – David Tsaturyan Sep 27 '17 at 13:38
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    This is not a technical issue. If the amount is merely blocked or reserved, your account has not been charged, no money has been sent and the money is still in your account. Your bank does not allow you to access that money until the reservation times out, but it is still there. If there is only a pending reservation and no actual charge, your very best bet is probably just to wait the 17 days for the money to be released. – Tor-Einar Jarnbjo Sep 27 '17 at 15:05
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Not too much you can do. Two options:

1) Keep contacting them. Try email, phone and social media. Often I've found social media is pretty good for responses.

2) If you paid by credit card, let your bank know what has happened. You can often get the charges reversed and your money back.

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