Exactly six months ago, I booked flights through Mytrip. Unfortunately, the flight was canceled. While the airline has already refunded Mytrip, I still haven't received any of my money back.
I have spoken to 50 representatives from Mytrip, all giving the same responses: "Your refund request has been prioritized" or "We have escalated your refund request to the support team/refund team." They promise a supervisor will email/call back, but no one ever does. It’s frustrating as the communication is so bad and you have to keep sending new ones to continue the conversation.
According to their website, my refund, already paid by the airline, has not been processed into my account. Mytrip initially claimed it would take a week to process the refund back in February. Now, four months later, I still have not received my money.
In total, it has been nearly six months since the flight was cancelled, and I still haven't received any refunds. It feels like Mytrip is intentionally delaying so I will give up.
I am disgusted by how I have been treated. No one should have their hard-earned money stolen. If this matter isn't resolved immediately, my next step will be to contact the small claims court to file a legal complaint. How can I get my refund?
