This question already has an answer here:
- Language problems at the airport? 4 answers
How can someone who doesn't know any international language get around in huge airports, if they need to transfer?
I'm asking this because my mother-in-law wants to travel half the world to visit us, from Europe to New Zealand. She can't avoid at least two transfers in big international airports. She cannot speak any international language and is not willing to start learning English. She's afraid she will get lost, even if usually there are signs everywhere, and they always use pictograms.
The only advice she got from the travel agency is to use disability services. She could get away with that, because though she had a car accident three years ago and still hasn't completely recovered, in truth this would be abuse. She should have a phone and call us for translation.
Do you have any other suggestions?