A relative will visit me in Amsterdam. She does not speak English or any other major language, nor has much experience with air travel. How do people in similar situations find their way?
She will arrive with a flight from outside the Schengen area, but she does not need a visa for EU. The airline is from her country, so until landing there will be no language barriers. However, afterwards, I don't know how will she find her way to the passport control (and talk with the officer), and so on. Schiphol is an easy airport to navigate, but still difficult for someone who is not used to airports and air travel, and without the knowledge of a major language.
What am I supposed to do? Does the airport organise assistance in such cases?
I will be waiting outside after the customs, but as far as I know there is no way for me to go "any closer" than that.