I received a payment error during my ESTA application and still need to pay. The current application status for the last few hours shows:
THE PAYMENT STATUS COULD NOT BE DETERMINED AT THIS TIME.
PLEASE CHECK BACK LATER FOR THE PAYMENT STATUS.
Your application is not complete and will not be processed by CBP until the processing fee has been paid.
You must complete payment within 7 days.
The help says to click the payment button if have not paid, however there is no payment button, I guess because already started the payment process.
I tried creating a new application however get an error about an application already existing for my passport. The application will expire automatically in 7 days, however I leave in 5 days.
I tried calling their support number but couldn't get through, and their email support has a 2-3 week turnaround time.
Any ideas how to get the visa-waiver in time? Is there perhaps a way to cancel an ESTA application so can start a new one?