Yesterday, I went to get the tram from Edinburgh airport into the city. I bought a £5 single ticket, boarded the tram that was about to depart, and sat down. Some time later, a member of tram staff came through saying there was a problem ahead and we might not leave for some time. Some time further, they returned saying that the tram was only going to go for a few stops, and to get into the city we'd need to try the bus instead.
I headed over to the airlink bus, where the driver reluctantly accepted my tram ticket. It wasn't clear from his response whether he was supposed to or not.
The bus took quite a bit longer than the tram, and the bus price would've only been £4, vs the £5 I paid for the tram ticket.
So, that leads me to two related questions:
- Are tram tickets from the airport to the city officially accepted on other transport (eg the airlink bus) when the tram isn't working?
- Can you get any refund (perhaps full? or perhaps just the £1 fare difference?) if the tram is broken and you have to get the bus instead?