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I'm traveling to Paris soon, and want to buy a Navigo weekly pass. To do this, I need to create an Île-de-France Mobilites Connect account. However, it's not allowing me to accept the terms and conditions. Steps I've taken:

  1. Create a new account, upon clicking this button it would throw an error (Error 15).

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  1. I could circumvent this by activating my VPN (I use WindScribe) and setting my location to France.

  2. Fill in the user information (the 'Next' button remains gray until I've filled in all the fields)

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  1. Choose a password

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  1. Accept the terms and conditions

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This is where I get stuck. Even if I accept the terms by ticking the checkbox, and scroll to the bottom of the text, the 'Confirm' button remains grey and disabled. I'm not sure what I should do to be able to accept the terms and conditions. I have this issue with various browsers, on my phone and laptop, and I cannot pinpoint what is causing the problem.

##addendum##

I've also tried to purchase the weekly pass via the Bonjour RATP app. These are the steps I've gone through:

  1. Select the 'tickets' in the RATP app, which shows this screen, Select 'Forfaits Navigo'.

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  1. Select 'Navigo Weekly Pass'

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  1. Select 'Buy'

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4.Select 'Continue'

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  1. This brings me back to the IDFM landing page.

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    The homepage mentions a captcha and I see one on my machine. The button only becomes active after successfully completing the challenge. Trying on several devices makes this less likely but is it possible you have some sort of ad block or anti-tracking extension that's interfering with this captcha?
    – Relaxed
    Commented Nov 18 at 11:22
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    Another idea: Have you tried the Bonjour RATP app? An IDF Mobilités account is necessary for the Navigo Liberté+ product but I think you should be able to load a weekly pass on a Navigo card or a phone without creating any account. You can also definitely do that from the ticket machines at any station in the Paris area.
    – Relaxed
    Commented Nov 18 at 11:25
  • @Relaxed thanks for the help. From the source code of the website, I do see a Captcha block, but it is indeed not rendering. I've disabled my Adblocker, but I'm still not able to get it to show. Not sure what I can do to force it. I also tried it via the Bonjour RATP app, but it also redirected me to the IDF mobilite Connect login.
    – ROIMaison
    Commented Nov 18 at 11:46
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    If I force the button to the enabled state and then click it, it throws a Captcha not completed error, so that seems to be the issue. Leaves only the question of why it's not rendered properly on my side. The one thing I can think of is that my VPN (Windscribe) is somehow filtering/interfering with the Captcha, but I have no way of validating this hypothesis.
    – ROIMaison
    Commented Nov 18 at 12:14
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    Captchas are sometimes hosted on third-party sites, so browser rules blocking cross-site inclusion might have an effect. I'm not sure I'd recommend disabling security settings but you might be able to try it briefly.
    – Stuart F
    Commented Nov 18 at 13:35

1 Answer 1

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WindScribe was the issue as it was filtering the Captcha. When using a different VPN provider the Captcha loads correctly.

I found this out after I came back from the trip, I'm leaving my other findings below for reference.

I got a physical card from the desk and loaded the weekly subscription onto it. This cannot be purchased from the machine, as you need a personalized card.

Note of caution: two people in our group managed to load a ticket on their phone. One had no issues, the other had problems after two days. The ticket was suddenly not present anymore, and reloading it caused an error. We went to several service desks, but none of them was able to solve this issue. This meant that for the remaining 5 days, they had no valid ticket even though they paid for it. It might be worth it to avoid all this by getting a physical ticket (extra cost of €2).

Troubleshooting:

When I got to France, I tried to open the account registration page, but it still threw the Error 15 page. The same error was thrown when I was connected to the EuroStar wifi. Only when I was connected to the wifi of my Airbnb was I able to get to the registration page again and the Captcha loaded.

For future reference, this is how the page of step 5. of the question is supposed to look like: enter image description here

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  • (+1) Windscribe has a bunch of filtering options (“R.O.B.E.R.T”), did you try fiddling with those?
    – Relaxed
    Commented Nov 25 at 9:01
  • I've tried several things, but no success so far. I think I've turned all filtering off, and still, it's not loading. I'll try to find another VPN to cross-check.
    – ROIMaison
    Commented Nov 25 at 9:10
  • @Relaxed, I tried it with a different VPN provider and now the Captcha is loading. So that confirms it was an issue with WindScribe
    – ROIMaison
    Commented Nov 25 at 9:13

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