1

I used the Lufthansa 48 hour reservation with Price Guarantee option on the Lufthansa website yesterday. I then decided to go ahead with the booking and completed and paid for the flight on the same site. However, my credit card appears to have been charged the £27 for the reservation as well at the cost of the flight. Is this normal, or should the £27 only have been deducted if I didn't book within 48 hours?

2

As long as you confirmed the reservation through the My Bookings page, and haven't made a completely new booking, you don't have to pay the reservation fee.

More likely the credit card transaction, that you see is only a hold and not an actual deduction. The hold should disappear in a couple of days. If not, then you can dispute that transaction with the reference to the conditions of the reservation guarantee.

  • looking at my credit card account, both the £27 and the cost of the flight are showing as "pending". I will wait a couple of says to see if the £27 disappears. – kate Jun 13 at 11:23
  • 2
    @kate: As long as it doesn't move from "pending" to "charged", it is routine for those credit-card holds to linger on for up to about a month after they're made. If it doesn't get charged within that month, it will disappear from your statement by itself, and you're not out any money. – Henning Makholm Jun 13 at 12:00

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.