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What kind of debit or credit cards issued in the US work to withdraw cash (yen) at the ATMs located at Hakodate airport (HKD)?

I tried one debit card from Bank of America as well 4 credit cards from Bank of America and Amazon prime, none them worked with the two English-speaking ATMs I could find at the Hakodate airport in the domestic terminal. I'm only interested in credit and debit cards issued in the United States.

The first ATM was AEON. The second ATM gave this receipt (from which you can read the ATM name if you can't read Japanese):

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There is a cash exchange machine (https://smartexchange.jp/all/) in the international terminal of the airport. It can exchange the most common currencies into yen, but the exchange rate is bad, e.g. approximately 7% over the market rate to exchange USD into yen.

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  • How were these two ATMs branded?
    – lambshaanxy
    Commented Sep 14, 2019 at 21:46
  • @jpatokal see question edit, I'm hoping to be able to upload the image within 48 hours.
    – Franck Dernoncourt
    Commented Sep 14, 2019 at 22:03
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    The second ATM is from Hokkaido Bank (北海道銀行); ATMs of regional banks rarely (never?) take foreign cards. The Aeon one supposedly does, but those things are very hit-and-miss.
    – fkraiem
    Commented Sep 15, 2019 at 5:01
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    Sadly no, it seems almost random... US cards do seem to be more often problematic than, say, European ones, however.
    – fkraiem
    Commented Sep 15, 2019 at 6:03
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    One of the sentences on the ATM slip translates to: Cannot read the card's magnetic data.
    – mkennedy
    Commented Sep 15, 2019 at 17:44

1 Answer 1

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It seems other users are experiencing similar issues as seen here.

You can either:

  • Bring cash to exchange

  • Use an international ATM:

Note these aren’t located at the airport. The two international ATMs are Sevenbank which accepts cards including AMEX and visa, and Japan Post Bank which also accepts international cards. (Not affiliated with these services)

These two ATMs were found on this tourist website.

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  • Thanks for the information. Note that there is a cash exchange at the airport, I will add this information in the question.
    – Franck Dernoncourt
    Commented Sep 14, 2019 at 22:45

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