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Dec 22, 2016 at 11:35 comment added cth Is it true even if the tickets were bought through a booking agent (like Expedia)? Or is this true only if the tickets were bought directly from the airline company?
Nov 16, 2015 at 14:48 comment added Dean MacGregor I have a counter data point with Delta where they told me I can feel free to follow the fare rules to the letter even though the flight was a month out and I only booked it the day before. This was there stance even after I escalated through BBB. If OP is going London to South America they're most likely not on Delta though.
Nov 16, 2015 at 14:30 comment added SantiBailors @Calchas I know, I do believe that what you hypothesized is a real possibility - I'll put it at 50/50. The reason why it was unsurprising that I got no refund is that the ticket was non-refundable.
Nov 16, 2015 at 14:22 comment added Calchas @SantiBailors I only say this because most of the telephone agents I speak to know less about air fares than I do. So it is not meant to be a defence of them but a genuine statement that they probably have no idea what they are doing ;)
Nov 16, 2015 at 14:04 comment added SantiBailors @Calchas Sure, it's a possibility. BTW I decided it was OK to have it canceled anyway, so I told her she could cancel it right away, and unsurprisingly it turned out there was no refund.
Nov 16, 2015 at 13:41 comment added Calchas @SantiBailors The phone agent probably didn't know, genuinely, whether his system would allow a refund
Nov 16, 2015 at 10:15 comment added SantiBailors +1 It happened to me too, with Brussels Airlines (a Star Alliance member like Lufthansa). If you have no other options it's worth a shot, although in another occasion I asked an airline (I forgot which one) if I could get a refund by canceling early and their answer was that in order to know whether I can get a refund they'd need to cancel the ticket first, and then [sarcasm ahead] the ticket fairy will pop up and tell them if they can give me some refund; they knew the ticket was not refundable and it's possible that they were trying to trick me into canceling right away (just guessing).
Nov 16, 2015 at 4:35 history answered fkraiem CC BY-SA 3.0