Timeline for Rideshare etiquette (Lyft, Uber, etc)
Current License: CC BY-SA 3.0
15 events
| when toggle format | what | by | license | comment | |
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| Jun 16, 2020 at 10:18 | history | edited | CommunityBot |
Commonmark migration
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| Jul 22, 2015 at 18:42 | vote | accept | Flimzy | ||
| Jul 21, 2015 at 12:46 | comment | added | gerrit | It is by definition impossible for more than a small minority to offer exceptional service/quality. | |
| Jul 20, 2015 at 21:00 | comment | added | cdkMoose | What happened to very, very good(4/5), but not great(5/5). This score isn't average and is actually pretty good, but according to this answer that rating would be penalized. "Everyone wins" has created an environment where only the "best" is acceptable, and that doesn't seem realistic to me. | |
| Jul 20, 2015 at 20:56 | comment | added | Joe | Ultimately though it's really a rejection of the relevance of "above and beyond" and an acknowledgement that from the [retail company/franchise brand owner/Uber] that "not screwing anything up" is really the ultimate goal; which is quite different from "everyone is a winner" in that it's changing what the goal is for business reasons (going above and beyond is expensive and usually doesn't correlate as well with a well run store as simply not screwing up consistently) rather than making it so everyone can meet it. | |
| Jul 20, 2015 at 20:55 | comment | added | Joe | @cdkMoose Actually, it's sort of the opposite of "Everyone is a winner". It originates from retail and the strive to be the "best" - which involves getting the highest score possible in customer service. Every interaction should be "as good as possible". It is a "You should be a winner every time", not "Everyone is a winner". No retail store wants to be thought of as "Average". Who's going to choose to shop at an average store when they can shop at an Exceptional store? | |
| S Jul 20, 2015 at 18:36 | history | suggested | Dylan McGrath | CC BY-SA 3.0 |
Changed "Booth" To Boot, or trunk for American-English.
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| Jul 20, 2015 at 18:08 | review | Suggested edits | |||
| S Jul 20, 2015 at 18:36 | |||||
| Jul 20, 2015 at 18:04 | comment | added | cdkMoose | I can disagree with the system, yet still interpret it the way that the people who read them interpret it. It was intended more as social commentary that (at least in the US) the recent "everybody is a winner(gets a trophy and a ribbon)" philosophy of raising our children has now made it to the corporate world. The side effect being 4 out of 5 is bad. | |
| Jul 20, 2015 at 17:43 | comment | added | Steve Jessop | @cdkMoose: If you disagree with the ratings system, i.e. you cannot interpret the ratings in the same way that the people who read them interpret them, then I suppose the only option is to not provide feedback at all. At least, in cases that aren't remarkably good or bad. I do agree though, that if anything less than 5 is "inadequate" then there's really not much point having 4 levels of "bad" in the ratings system and only one of "acceptable or better". Just have a vote up or down. Where have I seem that sort of system before? ;-) | |
| Jul 20, 2015 at 16:53 | history | edited | JoErNanO♦ | CC BY-SA 3.0 |
deleted 51 characters in body
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| Jul 20, 2015 at 16:50 | comment | added | cdkMoose | True, but now it has been "corporatized"? If UBER actually penalizes it's drivers for less than 5/5, that seems pointless. I hear the same from my local car dealership, if I can't give them a 5/5, they get hurt. Maybe I'm just being a GOM(Grumpy Old Man) but it's hard to reward superior performance, when everyone is rated as superior, deservedly or not. | |
| Jul 20, 2015 at 16:46 | comment | added | JoErNanO♦ | @cdkMoose You've just described one of the worst biases which can be found in most rating systems, polls and questionaires. Consider that for example on ebay 99.7% of feedback is considered to be a lot less than 99.8%. We, as humans, tend to focus on the slightest negative point rather than on the positives, when reading reviews and ratings. | |
| Jul 20, 2015 at 16:41 | comment | added | cdkMoose | Kind of invalidates the rating system if only 5 out of 5 is considered a positive review. | |
| Jul 20, 2015 at 15:08 | history | answered | JoErNanO♦ | CC BY-SA 3.0 |