Timeline for Airline and Travel Agent disagree on baggage allowance, who do I need to resolve it with?
Current License: CC BY-SA 3.0
9 events
| when toggle format | what | by | license | comment | |
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| Dec 2, 2014 at 21:03 | comment | added | O. R. Mapper | @EkoostikMartin: I concede that when tangible (or rather, visible) medically relevant traces are present, things may be different from the situation at hand, where merely a relatively (!) minor financial damage/inconvenience was created. | |
| Dec 2, 2014 at 19:51 | comment | added | EkoostikMartin | @O.R.Mapper - The threat of "going public" can be effective. My young son was harmed (horrible rash) by a shirt from a very popular clothing outlet. My wife contacted customer service and got no where after several attempts. After finally threatening to post pictures of the evidence online via social media, the company abruptly changed course, offered an immediate refund, reimbursement of his medical care (1 doctors visit and some medicine) and a store credit as well. | |
| Dec 2, 2014 at 12:23 | comment | added | O. R. Mapper | @Alexander: (With that said, I agree that my suggestion requires some time and is therefore most suitable for non-time-critical orders.) | |
| Dec 2, 2014 at 12:18 | comment | added | O. R. Mapper | @Alexander: I'm not sure what good "going public" is supposed to do. Usually, in such cases, I am well able to find reports from other former customers who have "gone public". Apparently, it didn't change anything about the respective companies' behaviour. Why would a company with 1000+ customers care about five disgruntled former customers who were unfortunately affected by unlikely corner cases? The cost of that loss is calculated into the prices. Hence, the only way I see to enforce a reaction from the company is to drastically raise the possible cost, as outlined above. | |
| Dec 2, 2014 at 11:39 | comment | added | Alexander | This may work if you have sufficient time before the flight, and if the time it takes to write 20 emails costs below $40. Otherwise, I would recommend a faster track (going public after getting three nonsense answers per email). | |
| Dec 2, 2014 at 9:25 | history | edited | O. R. Mapper | CC BY-SA 3.0 |
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| Dec 2, 2014 at 9:06 | history | edited | O. R. Mapper | CC BY-SA 3.0 |
added 70 characters in body
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| Dec 2, 2014 at 9:05 | review | First posts | |||
| Dec 2, 2014 at 10:34 | |||||
| Dec 2, 2014 at 9:01 | history | answered | O. R. Mapper | CC BY-SA 3.0 |