Timeline for Why are so many airline check-in counters idle so often?
Current License: CC BY-SA 3.0
7 events
| when toggle format | what | by | license | comment | |
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| Sep 23, 2015 at 23:29 | comment | added | johannes | Also mind the technology change - most airpots were planned and built before self-service check-in terminals reduced the amount of counters needed. | |
| Oct 15, 2014 at 16:44 | comment | added | reirab | @pnuts It's not just normal check-in procedures that they'd have to deal with, though. They'd have to deal with seat assignment, upgrades, ticket changes/rebooking, frequent flier program policies, etc. Change and cancellation policies, for instance, vary dramatically between airlines (and even different fare classes on the same airline.) Frequent flier program policies vary substantially between different airlines, too. | |
| Oct 15, 2014 at 16:17 | comment | added | reirab | @pnuts For large international airports, I would say that the rule variations between airlines probably actually is insurmountable if someone flying on any airline could just go up to any counter. When you have several dozen different airlines with vastly different procedures, I would say it quickly becomes unreasonable to expect all of the check-in agents to be able to deal with the rules of each airline. Also, not all airlines do actually farm out their check-in agents. Some of them prefer to have their level of service of their agents as a differentiating factor from other airlines. | |
| Oct 2, 2014 at 3:51 | comment | added | user13044 | pnuts has been lucky, even at new airports there can be banks that max out the capacity. | |
| Oct 2, 2014 at 2:01 | comment | added | SpaceDog | Yeah, in newer airports you don't see it as often because the extra space is there for future expansion (airports tend to last a long time and have plans stretching out years or decades). I've definitely seen older aiports and terminals very busy at peak times. | |
| Oct 2, 2014 at 1:50 | vote | accept | pnuts | ||
| Oct 2, 2014 at 1:38 | history | answered | user13044 | CC BY-SA 3.0 |