Timeline for Bought fare with a checked bag included, ticket issued without bags. What to do?
Current License: CC BY-SA 4.0
3 events
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| Jul 22 at 20:23 | comment | added | Hilmar | That answers feels a little naive. These days airlines are masters at customer service prevention: it's often difficult and time consuming to contact a life human being and the most likely outcome is mutual deflection. AA will say "talk to Iberia" and Iberia will say "talk to AA". | |
| Jul 22 at 18:59 | comment | added | thehole | Thanks for the suggestion to reach out to the other airline as well. At the gate, the agent was pretty insistent that it wasn't their issue and that there was nothing they could to about it. Looking back, though, it's them that I paid, so it's them that might be most likely to issue the refund in the end | |
| Jul 22 at 18:01 | history | answered | HTSMX | CC BY-SA 4.0 |