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Jun 5 at 17:34 comment added Inconspicuous seagull You don't even have to go to the reservation office at all, as a train cancellation due to strike (and several other reasons) automatically entitles you to take a different train as long as it is suitable for reaching your destination (so no taking the train to Munich from Frankfurt if you actually want to go to Cologne). Of course the reservation office can help you in finding a suitable train.
Jun 5 at 7:00 history answered user138870 CC BY-SA 4.0