I have applied for UK visitor visa. I was forced to buy bronze service package in order to proceed for biometrics appointment. There is no clear instructions as to once the appointment is taken, how having bronze service package will help for the next steps. Does it making the visa processing time better ? Do they help with the list of documents to be submitted ? Can I have a refund on the service package ? Please help.

I have applied for UK visitor visa from USA. I was forced to buy bronze service package in order to proceed for biometrics appointment. There is no clear instructions as to once the appointment is taken, how having bronze service package will help for the next steps. Does it making the visa processing time better ? Do they help with the list of documents to be submitted ? Can I have a refund on the service package ? Please help.