Timeline for Germanwings: Bumped off flight and rebooked for flight on next day. How to make claim?
Current License: CC BY-SA 3.0
12 events
| when toggle format | what | by | license | comment | |
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| Aug 18, 2017 at 18:36 | comment | added | Tom | I would fight this one without a second thought. Employees falling ill is perfectly normal circumstances. Any HR boss of any company can give you the statistical illness rate of his company. If there had been some kind of epidemic, it might count as extraordinary circumstances. | |
| Jun 18, 2013 at 10:14 | comment | added | Gagravarr |
Speak to the regulator, and see if they agree if the situation was extraordinary circumstances or not (that's the threshold for them getting out of paying compensation). Sounds like you're going to have to fight this one...
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| Jun 17, 2013 at 9:48 | comment | added | paul | they did deny again (see 2nd update). Not sure how valid their counter-argument is though... | |
| Jun 14, 2013 at 15:20 | comment | added | Gagravarr | If they deny you again, you'll need to escalate to your national regulator (probably the CAA, assuming you live in the UK) | |
| Jun 14, 2013 at 13:32 | comment | added | paul | @Gegravarr - I didn't show my letter here but I did explicitly mention EC 261/2004 in it. I'm not an expert but I can see no reason why this event should be exempt. I'll push on ... :-) | |
| Jun 14, 2013 at 12:44 | comment | added | Gagravarr | I'd reply explicitly mentioning EC 261/2004, and politely requesting that they issue you with the compensation required under that. From what they have said, I don't think they qualify for any of the exemptions (though I suspect they may try to argue otherwise...!) | |
| Jun 14, 2013 at 9:57 | comment | added | paul | I wrote a letter and received a reply which I added to my question above. Comments? | |
| May 27, 2013 at 10:53 | comment | added | Gagravarr | I would suggest that if you haven't heard after a month, you contact the regulator in your country | |
| May 27, 2013 at 10:05 | comment | added | paul | just an update: I contacted Germanwings by email on 13 May and requested the form you mentioned in the post. I have received neither a reply nor the form. | |
| May 13, 2013 at 9:42 | vote | accept | paul | ||
| May 12, 2013 at 21:18 | history | edited | user3470 | CC BY-SA 3.0 |
added 127 characters in body
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| May 12, 2013 at 20:45 | history | answered | Gagravarr | CC BY-SA 3.0 |