BDC are not following their own advice. It looks unlikely you will get a refund from them if it is a non-refundable booking, even if a forced cancellation. I cancelled a non-refundable booking, contacted the accommodation owner who agreed to a full refund.She informed Booking.com using the accommodation owner's dashboard, but booking.com did not honour this and will only offer me 15% refund. They now do not answer any messages. It's clear from their Facebook page there are many people in the same situation. Sue

BDC are not following their own advice. It looks unlikely you will get a refund from them if it is a non-refundable booking, even if a forced cancellation. I cancelled a non-refundable booking, contacted the accommodation owner who agreed to a full refund. She informed Booking.com using the accommodation owner's dashboard, but they did not honor this and will only offer me 15% refund. They now do not answer any messages. It's clear from their Facebook page there are many people in the same situation.