Timeline for What to do after Air Canada cancelled flight home
Current License: CC BY-SA 4.0
19 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Mar 21, 2020 at 23:03 | vote | accept | Traveller | ||
| Mar 21, 2020 at 20:14 | answer | added | Harper - Reinstate Monica | timeline score: 0 | |
| Mar 19, 2020 at 12:31 | answer | added | Traveller | timeline score: 4 | |
| Mar 18, 2020 at 12:20 | comment | added | Traveller | @FreeMan :-) She is on her way home, having managed to get a seat on the overnight Via Azul service to Havana and new flights via Paris and CDG with KLM/Air France. No further contact from Air Canada so far AFAIK, I will post an answer to my question when I’ve got further information. Her spouse is Cuban and needs a visa to enter the UK, so he cannot leave Cuba. | |
| Mar 18, 2020 at 11:38 | comment | added | FreeMan | Thank you for asking a well reasoned, well thought, rational question without panic or accusation! This is obviously a major hassle for everyone, world wide, but this is one of the most calm questions I think I've seen about it. I hope your friend and her spouse will be able to return home with a minimum of fuss and inconvenience. | |
| Mar 16, 2020 at 3:00 | history | tweeted | twitter.com/StackTravel/status/1239386147492630528 | ||
| Mar 15, 2020 at 14:46 | comment | added | Traveller | @jcaron Thanks - both the email and her itinerary on the AC website state that she must contact the airline. I guess given there are only 3 flights a week out of Holguin anyway even in normal times, the worry is that she will end up being unable to leave at all if she cannot get through to AC and reschedule onto an earlier flight. Which would mean she’d be out of some medication too quite shortly afterwards. But I appreciate the volume of people in this position. | |
| Mar 15, 2020 at 14:06 | comment | added | jcaron | British Airways is currently requesting that only people travelling in the next 72 hours attempt to contact them, so they can try to handle those most urgent cases first. There is absolutely no visibility on flights as far as April 2nd. For all we know, there could be a worldwide ban on all flights, or things could have returned to normal (very unlikely) or anything in between. I’m not quite sure anyone would be able to provide alternative plans for that date at this time. So unless she can rebook an a flight leaving like today, making any other plans is probably time wasted :-( | |
| Mar 15, 2020 at 13:57 | history | edited | Traveller | CC BY-SA 4.0 |
added 9 characters in body
|
| Mar 15, 2020 at 12:19 | comment | added | Michael Seifert | Finally: on more than one occasion, Air Canada has moved/cancelled my flight and re-booked me automatically, without informing me immediately. If you can access the itinerary on their website, you may find that the flight has already been rebooked. However, if it's telling you to call customer service when you do so, it may be that they don't have any obvious alternatives. | |
| Mar 15, 2020 at 12:14 | comment | added | Michael Seifert | Also note that pre-COVID, Air Canada had limited service to Holguin (one flight per week to Montréal, two to Toronto.) Trying to book those flights now for the first week of April yields a message "This booking cannot be made online, please call Air Canada Reservations". Air Transat might be worth looking into; they're a vacation-oriented carrier with several flights per week to Toronto & Montréal. | |
| Mar 15, 2020 at 12:11 | comment | added | Michael Seifert | Have you tried calling the other numbers on the Air Canada website? In particular, the number recommended for people in Cuba is a Mexican phone number: 52 55 9138 0280. Toll charges will apply, though. (The number recommended for the UK is 00 800 669 92222, which I assume was the phone number your mentioned that "didn't connect".) | |
| Mar 15, 2020 at 7:40 | history | edited | Traveller | CC BY-SA 4.0 |
added 37 characters in body
|
| Mar 15, 2020 at 7:28 | history | edited | Traveller | CC BY-SA 4.0 |
Added citizenship
|
| Mar 15, 2020 at 7:22 | history | edited | Traveller | CC BY-SA 4.0 |
added 99 characters in body
|
| Mar 15, 2020 at 6:56 | comment | added | Patricia Shanahan | She should also contact her country's embassy. If she is a UK citizen, see British Embassy Havana. | |
| Mar 15, 2020 at 6:56 | history | edited | Traveller | CC BY-SA 4.0 |
added 61 characters in body
|
| Mar 15, 2020 at 6:45 | history | edited | Traveller | CC BY-SA 4.0 |
edited title
|
| Mar 15, 2020 at 6:22 | history | asked | Traveller | CC BY-SA 4.0 |