This summer we spent some days in Norway, and we quickly found out that for both of us there is a limit of 10 GB for use in the EU/EEA.

Surprised of this, I went to research whether EU rules allow our operator impose such a limit. I found the following passage:

If at home you have unlimited mobile data or very cheap mobile data, your operator may apply a safeguard (fair use) limit on data use while roaming. If this is the case, the operator will have to inform you in advance about such a limit and have to alert you in case you reach it. That safeguard limit will be high enough to cover most, if not all, of your roaming needs.

That safeguard limit will be high enough to cover most, if not all, of your roaming needs.

Especially for the 100 GB plan, I think only allowing 10% of the data you pay for to be used in the EU each month is rather low. Assuming one spends the same amount of data one does at home ("roam like home", as they call it), one only has enough data for 3 days of usage. Most people go on holidays longer than that. Even for me, who gets 12 days of normal use in the EU per month, it is not enough for a normal holiday of 3 weeks, for example. I do not consider this "roam like home" or "most of my roaming needs".

^{I asked a similar question regarding my Norwegian carrier (I used to live in Norway), but it is different since the plan is different, and in this question I am also asking how to resolve the issue with my carrier.}

This summer we spent some days in Norway, and we quickly found out that for both of us there is a 10 GB limit for use in the EU/EEA.

Surprised by this, I researched whether EU rules allow our operator to impose such a limit. I found the following passage:

If at home you have unlimited mobile data or very cheap mobile data, your operator may apply a safeguard (fair use) limit on data use while roaming. If this is the case, the operator will have to inform you in advance about such a limit and have to alert you in case you reach it. That safeguard limit will be high enough to cover most, if not all, of your roaming needs.

That safeguard limit will be high enough to cover most, if not all, of your roaming needs.

Especially for the 100 GB plan, I think only allowing 10% of the data you pay for to be used in the EU each month is rather low. Assuming one spends the same amount of data one does at home ("roam like home", as they call it), one only has enough data for 3 days of usage. Most people go on holidays longer than that. Even for me, who get 12 days of normal use in the EU per month, it is not enough for a normal holiday of 3 weeks, for example. I do not consider this "roam like home" or "most of my roaming needs".

^{I asked a similar question regarding my Norwegian carrier (I used to live in Norway), but it is different since the plan is different, and in this question I am also asking how to resolve the issue with my carrier.}

Having read this, I now suspect my carrier is violating the directive.

While our plans are obviously not "unlimited", what "cheap" and "very cheap" mean is subjective. We pay 349 SEK (34 EUR) for the 100 GB plan and 249 SEK (24 EUR) for the 25 GB plan. Those rates are rather good, among the best in the Swedish market, actually. I guess you could call them "cheap". "Very cheap"? Not sure. They are somewhat cheaper than the nearest competitor, but not by a very large margin. Also, the service coverage is not all that great.

Having read this, I now suspect my carrier may be breaking the directive.

While our plans are obviously not "unlimited", what "cheap" and "very cheap" mean is subjective. We pay 349 SEK (34 EUR) for the 100 GB plan and 249 SEK (24 EUR) for the 25 GB plan. Those rates are rather good, among the best in the Swedish market, actually. I guess you could call them "cheap". "Very cheap"? Maybe. However, the term is subjective, so I have a hard time deciding. They are somewhat cheaper than the nearest competitor, but not by a very large margin. Also, the service coverage is not all that great.

Me and my SO both live in Sweden, and we have two different phone subscriptions from the same provider (Hallon). I have 25 GB monthly data, she has 100 GB. We have large plans because we do not have any other Internet connection at home, so we use these plans for everything.

My significant other and I both live in Sweden, and we have two different phone subscriptions from the same provider (Hallon). I have 25 GB monthly data, she has 100 GB. We have large plans because we do not have any other Internet connection at home, so we use these plans for everything.