58

I don't think they actually want you to cancel. It's probably a website error. Normally you'd expect "cancel flight" to be displayed as one option in addition to "check in", "change flight", etc, but I suspect for some reason those options are not being displayed. You'll probably need to phone the airline to complete your check-in, or check in when ...


40

The conditions of carriage for your ticket do not include a provision for a refund in this case. Though there is a provision (3.2.1.3) to extend the validity of your tickets if you can't travel due to illness, but it only applies if you get sick once your trip starts. However, many airlines will make accommodations in such situations as a customer service ...


39

What you're describing is called "Hidden City Ticketing", where Istanbul is the "hidden" city between the others, but is the one that you're actually planning to travel to. Hidden City Ticketing is generally not allowed under the rules of the airline, and there can be a number of traps to planning a hidden city trip (the most common two being checked ...


38

My retort would be "Why wouldn't they try to do this?". Nobody is likely to be unhappy about arriving earlier than expected. I doubt anybody particularly enjoys waiting in an airport departure lounge and would complain about having their time cut short. So why not try to get everybody on the plane early, depart early and get to your destination early? If ...


26

The route from Cancun to Istanbul is a new route for Turkish Airlines (I was recently on a Turkish flight where the crew was talking about it excitedly, as a nice new place for them to go) and service is set to start in August. New international airline routes typically require the approval of the relevant governments, and can be the subject of trade ...


22

If you buy the ticket single-trip, then sure, you may get off at the intermediate stop. No one can stop you from doing that. If your ticket is return, however, typically if you miss one section then all of your subsequent journey sections on that ticket will be cancelled. So, you still can do that, but you won't be able to get back from Istanbul.


21

I'm Swedish too, and I tell you, you will not be able to board without a passport, because Turkey is outside of the Schengen Area You can usually use your driving licence within Schengen (though not with Ryanair, Wizz or easyJet), because it counts as a single country, so flights from Göteborg to Greece (for example) are effectively domestic. Turkey, ...


19

Short answer, because they can. The airline makes their own schedule and can change it whenever they want. Departing and arriving early has more upside than downside. Keep in mind, you must be at the gate at the original Boarding Time. Meaning, yes, if Boarding Time is 10:15, they can start boarding at 10:00 if they want and make last call at 10:16. If ...


18

You won't be able to board in GOT unless you have your passport; they'll check your documents for RUH at that point. Maybe you can talk them into checking you in for the GOT-IST leg without issuing a boarding pass for the IST-RUH leg, but I wouldn't count on it if I were you, especially not on the strength of advice from strangers on the internet. In fact, ...


17

I already have flown with Turkish a couple of times; the site is not exactly a shining example how to write a (corporate) website. Often to complete operations or even to authenticate, Safari does not work for me, or fails in strange ways and Firefox has to be used. Frequently, some other operations are so much easier in their iOS application. For ...


13

The airline was incorrect to deny boarding. In fact, there is no "longest stay" option. The rules do not give you a choice. Rather, the rule specifies that you must get your visa from the country of longest stay if there is a country of longest stay. The "or country of first entry" part of the rule comes into play only if there is no obvious country of ...


11

Yes you have the right to have free accommodation in some conditions. According to the Turkish airlines website: Passengers have right to have free hotel accomodation only when there is more than 10 hours (7 or more hours for business class passengers) between two international connecting flights due to Turkish Airlines’ schedule structure for maximum 2 ...


9

According Turkish Airlines's transfer passenger procedures, for all passengers transferring between international flights, there is no passport procedure. This is consistent with the fact that nobody needs a transit visa for Turkey. If the connecting flights are both on Turkish Airlines, a codeshare or an allied (Star Alliance) airline, then you'll have ...


9

All of this is spelled out in the legal notices of the carrier. See http://www.turkishairlines.com/en-no/travel-information/legal-notice and specifically http://www.turkishairlines.com/en-no/travel-information/legal-notice/general-conditions-of-carriage-passenger-and-baggage/schedules-cancellation-of-flight Typically the carrier will get you there one way ...


9

As the accepted answer says, your airline doesn't have a policy to provide refunds in that case, but you may be able to get one with a personal approach. In the event you don't succeed, you can still get a refund on airport fees and taxes. In low cost tickets (which nonrefundable ones generally are), these can amount to half the cost. Don't settle for this,...


9

Nobody will stop you from getting off in Istanbul. However, If you check any luggage, it will probably be checked direct to Baku and you won't be able to retrieve it in Istanbul. Turkish Airlines is free to rebook you on a different trip to Baku that may not go through Istanbul if weather, maintenance, or scheduling issues require them to cancel or redirect ...


9

Departure and arrival times on air itineraries are always given as local time at the departure and arrival airport, respectively. Your first flight departs SGN at 21:10 local time (Indochina time, I believe). It arrives in Istanbul at 04:15 local time (Turkey time). Turkey time is four hours earlier than in Vietnam, so when your flight lands in Istanbul, ...


8

Turkish Airlines has a web page detailing their transfer procedures. In your case: International transfer passengers flight routes issued on single ticket continuing to a foreign destination with Turkish Airlines Passengers disembark with only their cabin baggage and proceed directly to the boarding gates without any flight or passport procedures. ...


8

Airlines and tour companies are usually not obliged to give refunds on travel warnings. After all It's not their fault. The only exceptions are if they are unable - or unwilling - to actually provide the services you paid for, for example it's so dangerous they won't fly to your airport. For any other circumstances you are expected to claim from your travel ...


8

A codesharing agreement is a deeper form of partnership than a ticketing or a baggage interline agreement. The existing of a codesharing partnership implies that at least a ticketing interline arrangement exists (in the same direction as the codeshare), as this is necessary for the technical implementation of a codeshare. However, a baggage interline ...


8

There are a few problems you can run into: If your BOM-IST flight departure is delayed or otherwise rescheduled, it is the airline responsibility to bring you to the destination by rescheduling the remaining legs. Flying on two tickets it is your responsibility (consider change fees and possible unavailability of flights). If your BOM-IST flight is canceled,...


8

Can I go outside the airport for few hours and come back before my flight? Yes as a South African citizen, you can get an Evisa for tourist visits of up to 180 days starting from the first entry date, valid for touristic purposes not exceeding 30 days per entry. Also you do not need to pay for your visa fee and it will be a multiple entry Evisa. Source: ...


8

Yes, you can exit the airport freely. You will clear Indian immigration & customs at Delhi, after which you can choose to stay in the terminal (both your arriving and departing flights are to/from Terminal 3) or continue anywhere else in Delhi.


7

Without the full details it's impossible to say for sure, but it's very feasible that this refund was correct. Firstly you need to take into account the fact there was almost certainly a change/cancellation fee. Most airfares (even refundable ones) have them, although the amount can vary dramatically depending on any number of factors including the airline, ...


7

Anybody travelling with Turkish Airlines can get a free tour of the city, including lunch and sometimes breakfast. Turkish Airlines can't arrange a visa for you, you must have the right to enter Turkey. Because the tours have fixed departure times, this will only work if you arrive in the morning in Istanbul. If no earlier connection was available, you can ...


7

Yes, it is possible to redeem Turkish M&S miles for flights between two Canadian cities. You might be able to find availability online, but you will need to call M&S in order to book your award flight. No airline has any real incentive to help you use miles on partners, who must then be compensated. They would rather you use the miles to fill an ...


7

No I have been through IST multiple times, they will check your passport at security however no Turkish visa is required. From the IST website Transfer Passengers:(International Transfer Passengers With An International Connection Flight) A boarding card is issued for the passenger (if not issued in the country of origin) at the transit desk of the ...


7

Speaking from experience, although only one particular case. My father-in-law was planning to visit us in UK from Georgia, flying with Turkish Airline. About a week before the planned trip, he was admitted to hospital in relation to a previously undiagnosed heart problem - and he was actually still in hospital on the day of the planned travel. The ticket ...


Only top voted, non community-wiki answers of a minimum length are eligible