Unfortunately, the Swiss airline email seems to be based on the IATA Information offered throught their Swiss Travel Regulations system.
Full IATA Information: (Moscow-Zürich)
SWISS displays this information provided by IATA only as a courtesy and accepts no responsibility for this third-party information.
Passengers are not allowed to enter.
[same as 2 ...
Being a HON Circle member, I can tell you first-hand that out of my already 80+ cancelled flights since March 19, 2020 to the time of this writing, not a single leg of the ones I did not post-pone has been refunded.
The reason you are waiting: for the first couple of months the refund office was closed down due to Covid-19. They have only recently begun to ...