10

To close this off, here's the outcome of my dealing with Virgin Atlantic. I contacted VA customer service via their website, selecting option "critic/feedback about a flight taken" (or something like that). And wrote a very polite message describing what happened and what it meant to me, both time-wise and financially. I did not request any compensation, ...


9

This kind of change is terrifically frustrating, and while not especially common, can happen on any airline. United normally sends emails when there is a schedule change, as well as providing notifications via its mobile app and website. Long ago prior to the Continental merger, they would also give me a phone call if I did not acknowledge the change within ...


7

Generally the solution is to call and insist politely. Taking to a live agent allows you to express your concerns and also discuss potential workarounds. I've done this several times and got reasonable outcomes most times. When they could not accommodate due to availability, I got them to accept ahead of time the cancelation and this made the refund process ...


3

Typically, when a flight gets removed from the schedule, the airline automatically rebooks you to something that could be good for you, but not necessarily is. How would they know if you would prefer to go earlier, later, or not at all? If you call them, and tell them that you don't like the option they selected for you, they are typically willing to go ...


Only top voted, non community-wiki answers of a minimum length are eligible