Hot answers tagged

110

In a comment, you wrote that Ryanair said "People checks during boarding are not our staff, ask to the Airport". I don't think that's correct. You are right. Even if the person was employed by another company, that company acts as the airline's agent, and the airline is liable for the agent's actions. You should absolutely be entitled to a full refund ...


67

Ryanair is working almost strictly point-to-point. With a very few exceptions, they simply don't do connecting tickets, which saves them all the hassle and costs with accomodating people who missed their connection and so on. I can't comment on the profitability of this approach, but the fact that most low-cost carriers work this way is an indication that it ...


63

In theory, it's against Ryanair policy to let anyone enter the plane without a valid identifying document. In practice, you have to try! Do not call their telephone infoline or anything like that, because they will tell you it's not possible. Be sure to contact Ryanair at the airport as early as possible during your flight day. Take the police report with ...


50

Uh, this is exactly the sort of thing travel insurance is sold for - you have an uncertainty that you want covered, and you don't want to be massively out of pocket if that uncertainty becomes reality. Go and talk to an insurance broker and have them advise you (on what policy to buy) in writing - that way, you should be covered for both the Ryanair ...


41

Is it legal for a third party in general to stamp my passport? Your passport won't be stamped. Only the print out of your boarding pass, with a stamp that says "VISA VERIFIED" and a signature. Here's an example: Is this a one-time document check only? No, unfortunately you will have to go through the same procedure every time you fly. Just why Ryanair ...


40

Edit: Just in case it's not clear I'm Not A Lawyer, I'm not, and you should read this as opinion by a lay person and seek your own legal advice. Dealing with the fine first, according to ICAO: 5.14 Contracting States shall not fine aircraft operators in the event that arriving and in-transit persons are found to be improperly documented where aircraft ...


40

You have a bigger problem than "will Ryanair let me fly" but rather "will I be admitted to the UK". To be admitted to the UK, you must usually have a passport, or an EEA national identity card. You don't have either, which makes admission difficult. You would only be admitted if you can convince the Border Officer of your EU citizenship. If you aren't ...


39

I measured the box in BSL and it was 21,2 x 41,2 x 58 cm (8.3" x 16.22" x 22.8"). However, the 58 cm are not exact because firstly the box has two rounded rods at the bottom, which makes it slightly smaller at these points, but it's open to the top so this dimension won't matter to much I guess.


37

Normal airlines will have a period of "Boarding" before "Last call": Ryanair's first call is also a "Last call". The gate probably actually closed at something closer to 20:40. In other words, the window isn't as short as they pretend, but they want to put pressure on the customers.


36

Airlines face heavy fines if they bring someone into a country without valid entry documents. Ryanair, a budget airline, operates with low profit margins as it is, and even a single fine can be really detrimental to their bottom line. On the other hand, doing an additional check costs them almost nothing. It also has the following benefits: You can have 2 ...


36

Travel agents are normally required to inform you of changes to material circumstances. Those would be things like: change of flight time, change of seats, change of airports, change of layovers, change of booking class, etc. Reminding you to check in would be merely a courtesy, as they've already warned you about it at the time of booking. Therefore the ...


35

The number of fatalities caused by a certain airline does NOT reflect how safe that airline is. The number of fatalities can be very high due to a single accident which is caused by reasons not related to the safety of the airline in question. Usually people tend to think of safety only when it comes to airplanes, this is wrong. The safety of an airline is ...


35

In Europe, the question is covered by Regulation EC 300/2008. Annex I, section 5.3 reads Baggage reconciliation Each item of hold baggage shall be identified as accompanied or unaccompanied. Unaccompanied hold baggage shall not be transported, unless that baggage has been either separated due to factors beyond the passenger’s control or ...


33

As of November 2018, this answer is outdated. See this answer instead. Feeling confused is natural. Ryanair's extras are designed to confuse. Yes, buying "Priority & 2 cabin bags" does not change your baggage allowance, it only changes in what part of the aircraft the bags will be transported. If you do not pay this fee, you are allowed to bring your ...


31

From the 1st of November Ryanair policy will change: The main thing changing is that you can no longer travel with 2 bags for free to the airplane. Details are given next You have 3 bags: 1 big bag, 1 medium bag, 1 small bag You will need to buy a checked-in bag, for the big bag and drop it off as usual. For the medium bag you have 2 options from now on: ...


28

I can't find anything about emergency travel documents in their Ts&Cs, but I've found this relevant exchange from Ryanair's official twitter account: Ann ‏@ann_nguyen1 16 Jul 2015 @Ryanair I only have my emergency travel document and I'm flying on Sat from Manch home to Norway. Can I still board the flight?Pls say YES Ryanair ‏@Ryanair 16 ...


27

If you haven't called the Embassy of Slovakia in Madrid yet, call them for advice. Going to get an emergency travel document from them is still probably your best option. Avanzabus.com currently sells tickets from Valencia to Madrid for €30.


26

Yes, you should purchase the check-in bag. The new policy is that you have two "carry on" items - a large one (55 cm x 40 cm x 20 cm, typical hand luggage suitcase) and a small one (35 cm x 20 cm x 20 cm, medium handbag, camera case (for camera only), etc). However, only passengers with priority boarding or flex tariffs (or whatever it's called in your ...


24

While I wouldn't dismiss safety procedures as unnecessary, you know very well that you will not automatically be hurt if an airline ever skimps on one. According to Wikipedia, Ryanair has had exactly one "incident and accident" in its entire history. Two crew members and eight passengers were taken to hospital with minor injuries That's it. Any airline ...


24

Ryanair moved all its flights to Charleroi according to their own communication with the original flight times until at least the 29th. You are right that Charleroi can not accommodate all flights for all airlines from Zaventem. But not all airlines are moving to Charleroi. Some are moving to other airports and others are cancelling. As an example, Brussels ...


23

You have answered your own question by providing the official reason Ryan Air do this: to ensure compliance with immigration authorities When Ryan Air first introduced this policy in 2009, they claimed: A Ryanair spokesman said it had introduced the rule early this summer to allow non-EU and -EEA passengers to use web check-in. Previously, the ...


23

As has been vigorously argued in the comments, just because it is in their T&C doesn't mean it is legal for them to have it there. I'm not a lawyer and it doesn't seem as though any lawyers are weighing in on the topic so no one can speak authoritatively on the first point. The simplest way to resolve this without getting a lawyer would be to dispute ...


23

Ryanair is obligated to give you the EU flight compensation and they will. Beyond that, do you want a rant on getting what you paid for? Edit: apparently cancellation rights include re-routing to their final destination at the earliest opportunity or re-routing at the convenience of the passenger to the final destination subject to availability of seats. ...


22

I'm not sure it is relevant (and the case is closed anyways) but some countries (checked for UK, Poland and Germany) allow you to get a temporary passport not only from an embassy, but also from a consulate, which are usually located in other major cities besides the capital.


22

Did you buy your flight ticket with a credit card relatively recently? Check your credit card terms and conditions and benefit programs. You may be able to file a claim through the credit card company for the original (probably less expensive) ticket which should at least get somebody's attention at RyanAir.


21

Nope. Two different flights means two bookings on Ryanair. Annoying, but true.


21

I mostly see this for low-cost airlines. In that case, most passengers will have been processed before the aircraft even touches the ground. The gate will already be closed when passengers from the previous flight finish to disembark. So yes, they can and do change the gate at the last minute. But in some cases, it seem to go beyond that. Announcing late ...


21

This rule was instituted after the Lockerbie bombing. Pan Am flight 103 was a multileg flight from Frankfurt to Detroit, via London and New York. There was an aircraft change at London. A passenger, booked to travel from Frankfurt to Detroit, loaded a suitcase bomb onto the first aircraft at Frankfurt and he himself travelled with it as far as London. At ...


20

Ryanair only sells one-ways or returns so the only case is missing your first flight and still wanting to take the return. That is possible without any actions necessary on your part as stated here on their website FAQ: You don't need to notify us if you are unable to travel and if you can’t use your outbound flight you can still use your return flight. ...


19

Airports at which gates are announced late normally have a hall with shops and restaurants from which the piers with the gates can be reached without any additional security/passport checks. Nearby the gates, there tend to be no shops (but possibly some vending machines). Announcing the gates late thus helps the airport with making revenue - the passengers ...


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