112
votes
Accepted
Denied boarding although I have proper visa and documentation. To whom should I make a complaint?
In a comment, you wrote that Ryanair said
"People checks during boarding are not our staff, ask to the Airport". I don't think that's correct.
You are right. Even if the person was employed by ...
- 125k
69
votes
Accepted
Why do Ryanair allow me to book connecting itineraries through a third party, but not through their own website?
Ryanair is working almost strictly point-to-point. With a very few exceptions, they simply don't do connecting tickets, which saves them all the hassle and costs with accomodating people who missed ...
- 5,317
63
votes
My ID was stolen during my stay in Spain. Will Ryanair let me board the flight?
In theory, it's against Ryanair policy to let anyone enter the plane without a valid identifying document.
In practice, you have to try! Do not call their telephone infoline or anything like that, ...
- 1,005
60
votes
Must airlines switch to "Last Call" before closing the gate?
No, they are not mandatory. These calls are nothing but reminder calls, you know the time and you know the limits and that's what counts.
You most likely have checked a "I agree to terms" ...
- 95.6k
41
votes
Accepted
How to fly with Ryanair as a non-EU citizen?
Is it legal for a third party in general to stamp my passport?
Your passport won't be stamped. Only the print out of your boarding pass, with a stamp that says "VISA VERIFIED" and a signature. Here'...
- 80.5k
41
votes
Refused entry into Schengen after Ryanair checked passport. Now the airline wants me to pay a fine. What are my options?
Edit: Just in case it's not clear I'm Not A Lawyer, I'm not, and you should read this as opinion by a lay person and seek your own legal advice.
Dealing with the fine first, according to ICAO:
5....
- 28.4k
40
votes
I've lost my ID, will I still be able to travel?
You have a bigger problem than "will Ryanair let me fly" but rather "will I be admitted to the UK". To be admitted to the UK, you must usually have a passport, or an EEA national identity card. You ...
- 14.2k
38
votes
Accepted
Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?
Can I claim a refund for the unused flight City A to City B, based on the cancellation of the flight City B to City C? If yes,
Generally no. Each itinerary is a different contract and they are not ...
- 80.4k
37
votes
Is there a specific reason for having a very short window for passengers to get to the boarding gate before closing it?
Normal airlines will have a period of "Boarding" before "Last call": Ryanair's first call is also a "Last call". The gate probably actually closed at something closer to 20:40. In other words, the ...
- 2,708
37
votes
Accepted
Why does Ryanair do visa check twice?
Airlines face heavy fines if they bring someone into a country without valid entry documents. Ryanair, a budget airline, operates with low profit margins as it is, and even a single fine can be really ...
- 9,066
36
votes
Are travel agents required to pass on any phone calls they receive from the airline?
Travel agents are normally required to inform you of changes to material circumstances. Those would be things like: change of flight time, change of seats, change of airports, change of layovers, ...
- 80.5k
35
votes
Accepted
Do they have to take checked suitcase off the airplane, if passenger does not show up at the gate?
In Europe, the question is covered by Regulation EC 300/2008. Annex I, section 5.3 reads
Baggage reconciliation
Each item of hold baggage shall be identified as accompanied or unaccompanied.
...
- 1,291
34
votes
No Passport, but must transit Stansted Airport for flight to another EU country
Yes a passport is required. You now need a passport to enter the UK and Stansted does not have an international lounge area, so you have to enter the UK.
But before that you will also need to convince ...
- 55.9k
33
votes
Accepted
Confused about Ryanair cabin bag policy
As of November 2018, this answer is outdated. See this answer instead.
Feeling confused is natural. Ryanair's extras are designed to confuse.
Yes, buying "Priority & 2 cabin bags" does not ...
- 14.2k
32
votes
How does the new Ryanair luggage policy work?
From the 1st of November Ryanair policy will change:
The main thing changing is that you can no longer travel with 2 bags for free to the airplane. Details are given next
You have 3 bags: 1 big bag, ...
- 31.3k
28
votes
Flying Ryanair from Germany, how do I check in for a flight if my passport was stolen?
I can't find anything about emergency travel documents in their Ts&Cs, but I've found this relevant exchange from Ryanair's official twitter account:
Ann @ann_nguyen1 16 Jul 2015
@Ryanair ...
- 6,527
27
votes
Lost all my ID documents and money. How to fly home from Spain to Slovakia?
If you haven't called the Embassy of Slovakia in Madrid yet, call them for advice. Going to get an emergency travel document from them is still probably your best option. Avanzabus.com currently ...
- 5,789
26
votes
Accepted
How does the new Ryanair luggage policy work?
Yes, you should purchase the check-in bag.
The new policy is that you have two "carry on" items - a large one (55 cm x 40 cm x 20 cm, typical hand luggage suitcase) and a small one (35 cm x 20 cm x ...
- 4,006
25
votes
Boarding pass not received immediately after paying and confirming booking with Ryanair
This is perfectly normal. You will receive your boarding pass* after you check in to your flight.
Check-in for Ryanair flights opens:
60 days before the flight if you have a Flexi Plus ticket or have ...
- 11.4k
24
votes
Accepted
Scheduled Ryanair flights from Zaventem moved to Charleroi?
Ryanair moved all its flights to Charleroi according to their own communication with the original flight times until at least the 29th.
You are right that Charleroi can not accommodate all flights for ...
- 8,475
24
votes
Refused entry into Schengen after Ryanair checked passport. Now the airline wants me to pay a fine. What are my options?
As has been vigorously argued in the comments, just because it is in their T&C doesn't mean it is legal for them to have it there. I'm not a lawyer and it doesn't seem as though any lawyers are ...
- 625
24
votes
Entering Spain with Soon-expiring US passport and expired Irish passport
Ryanair has a very strict document check before they would even let your friend board the plane. I would very much assume them to recognize that the US passport is not valid long enough and not let ...
- 51.7k
23
votes
Accepted
Why does Ryanair check non-EU passengers' visas on intra-Schengen and domestic flights?
You have answered your own question by providing the official reason Ryan Air do this: to ensure compliance with immigration authorities
When Ryan Air first introduced this policy in 2009, they ...
- 3,766
22
votes
Denied boarding although I have proper visa and documentation. To whom should I make a complaint?
Did you buy your flight ticket with a credit card relatively recently?
Check your credit card terms and conditions and benefit programs. You may be able to file a claim through the credit card ...
- 3,216
22
votes
Must airlines switch to "Last Call" before closing the gate?
They are more likely to make "last call" announcements if you have checked luggage, as they need to take if off the plane if you don't board and that usually takes even longer. Full-service ...
- 60.1k
21
votes
Is there a specific reason for having a very short window for passengers to get to the boarding gate before closing it?
I mostly see this for low-cost airlines. In that case, most passengers will have been processed before the aircraft even touches the ground. The gate will already be closed when passengers from the ...
- 101k
21
votes
My ID was stolen during my stay in Spain. Will Ryanair let me board the flight?
I'm not sure it is relevant (and the case is closed anyways) but some countries (checked for UK, Poland and Germany) allow you to get a temporary passport not only from an embassy, but also from a ...
- 319
21
votes
Do they have to take checked suitcase off the airplane, if passenger does not show up at the gate?
This rule was instituted after the Lockerbie bombing. Pan Am flight 103 was a multileg flight from Frankfurt to Detroit, via London and New York. There was an aircraft change at London. A passenger, ...
- 37k
Only top scored, non community-wiki answers of a minimum length are eligible