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112 votes
Accepted

Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

In a comment, you wrote that Ryanair said "People checks during boarding are not our staff, ask to the Airport". I don't think that's correct. You are right. Even if the person was employed by ...
phoog's user avatar
  • 135k
69 votes
Accepted

Why do Ryanair allow me to book connecting itineraries through a third party, but not through their own website?

Ryanair is working almost strictly point-to-point. With a very few exceptions, they simply don't do connecting tickets, which saves them all the hassle and costs with accomodating people who missed ...
TooTea's user avatar
  • 5,471
60 votes

Must airlines switch to "Last Call" before closing the gate?

No, they are not mandatory. These calls are nothing but reminder calls, you know the time and you know the limits and that's what counts. You most likely have checked a "I agree to terms" ...
Nean Der Thal's user avatar
41 votes

Refused entry into Schengen after Ryanair checked passport. Now the airline wants me to pay a fine. What are my options?

Edit: Just in case it's not clear I'm Not A Lawyer, I'm not, and you should read this as opinion by a lay person and seek your own legal advice. Dealing with the fine first, according to ICAO: 5....
Berwyn's user avatar
  • 29k
40 votes

I've lost my ID, will I still be able to travel?

You have a bigger problem than "will Ryanair let me fly" but rather "will I be admitted to the UK". To be admitted to the UK, you must usually have a passport, or an EEA national identity card. You ...
MJeffryes's user avatar
  • 16.6k
39 votes
Accepted

Denied boarding on RyanAir intra-Schengen despite valid German Residency travel documents

First, as this was an internal Schengen flight, you should not need any documentation other than ID (and even that, not always) to board that flight. For some weird reason Ryanair go over the top on ...
jcaron's user avatar
  • 81k
38 votes
Accepted

Why does Ryanair do their visa check twice?

Airlines face heavy fines if they bring someone into a country without valid entry documents. Ryanair, a budget airline, operates with low profit margins as it is, and even a single fine can be really ...
Eugene O's user avatar
  • 9,144
38 votes
Accepted

Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?

Can I claim a refund for the unused flight City A to City B, based on the cancellation of the flight City B to City C? If yes, Generally no. Each itinerary is a different contract and they are not ...
Hilmar's user avatar
  • 103k
36 votes

Are travel agents required to pass on any phone calls they receive from the airline?

Travel agents are normally required to inform you of changes to material circumstances. Those would be things like: change of flight time, change of seats, change of airports, change of layovers, ...
JonathanReez's user avatar
  • 82.9k
35 votes

No Passport, but must transit Stansted Airport for flight to another EU country

Yes a passport is required. You now need a passport to enter the UK and Stansted does not have an international lounge area, so you have to enter the UK. But before that you will also need to convince ...
Willeke's user avatar
  • 61.1k
33 votes
Accepted

Confused about Ryanair cabin bag policy

As of November 2018, this answer is outdated. See this answer instead. Feeling confused is natural. Ryanair's extras are designed to confuse. Yes, buying "Priority & 2 cabin bags" does not ...
MJeffryes's user avatar
  • 16.6k
32 votes

How does the new Ryanair luggage policy work?

From the 1st of November Ryanair policy will change: The main thing changing is that you can no longer travel with 2 bags for free to the airplane. Details are given next You have 3 bags: 1 big bag, ...
nsn's user avatar
  • 32k
31 votes
Accepted

Can airlines leave you stranded?

You have booked a return flight A -> B -> A with AirGreen, and a return flight B -> C -> B with AirRed on separate bookings. This can indeed leave you stranded. For example, let us assume ...
Arno's user avatar
  • 2,916
28 votes
Accepted

Are airlines in the EU obligated to provide water for passengers?

No, there are no requirements for airlines within the EU to provide free drinking water. I know that it is both common and in some countries even required by law for bars and restaurants to serve tap ...
Tor-Einar Jarnbjo's user avatar
28 votes

Flying Ryanair from Germany, how do I check in for a flight if my passport was stolen?

I can't find anything about emergency travel documents in their Ts&Cs, but I've found this relevant exchange from Ryanair's official twitter account: Ann ‏@ann_nguyen1 16 Jul 2015 @Ryanair ...
A E's user avatar
  • 6,548
27 votes

Lost all my ID documents and money. How to fly home from Spain to Slovakia?

If you haven't called the Embassy of Slovakia in Madrid yet, call them for advice. Going to get an emergency travel document from them is still probably your best option. Avanzabus.com currently ...
krubo's user avatar
  • 5,929
26 votes
Accepted

How does the new Ryanair luggage policy work?

Yes, you should purchase the check-in bag. The new policy is that you have two "carry on" items - a large one (55 cm x 40 cm x 20 cm, typical hand luggage suitcase) and a small one (35 cm x 20 cm x ...
Sabine's user avatar
  • 4,351
25 votes

Boarding pass not received immediately after paying and confirming booking with Ryanair

This is perfectly normal. You will receive your boarding pass* after you check in to your flight. Check-in for Ryanair flights opens: 60 days before the flight if you have a Flexi Plus ticket or have ...
Chris H's user avatar
  • 12.4k
24 votes

Refused entry into Schengen after Ryanair checked passport. Now the airline wants me to pay a fine. What are my options?

As has been vigorously argued in the comments, just because it is in their T&C doesn't mean it is legal for them to have it there. I'm not a lawyer and it doesn't seem as though any lawyers are ...
Dean MacGregor's user avatar
24 votes

Entering Spain with Soon-expiring US passport and expired Irish passport

Ryanair has a very strict document check before they would even let your friend board the plane. I would very much assume them to recognize that the US passport is not valid long enough and not let ...
Tor-Einar Jarnbjo's user avatar
22 votes

Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

Did you buy your flight ticket with a credit card relatively recently? Check your credit card terms and conditions and benefit programs. You may be able to file a claim through the credit card ...
WBT's user avatar
  • 3,245
22 votes
Accepted

Must airlines switch to "Last Call" before closing the gate?

They are more likely to make "last call" announcements if you have checked luggage, as they need to take if off the plane if you don't board and that usually takes even longer. Full-service ...
jcaron's user avatar
  • 81k
22 votes

No Passport, but must transit Stansted Airport for flight to another EU country

Since October 2021, the vast majority of EU citizens now require a passport to enter or transit the UK. There are a few exceptions which generally only apply to EU citizens that live/work in the UK, ...
Doc's user avatar
  • 123k
21 votes

Ryanair seating policy: will two passengers be seated apart if you don't pay for a seat?

We recommend that you reserve your seat when booking or when checking in to guarantee a seat beside your travel companions. If you choose not to reserve a seat, then a seat will be randomly allocated ...
Maciej Stachowski's user avatar
18 votes

Refused entry into Schengen after Ryanair checked passport. Now the airline wants me to pay a fine. What are my options?

Assuming that you really are from one of the few countries from which a biometric passport is required for visa-free entry to Lithuania or the Schengen area and that the refused entry was not a ...
Tor-Einar Jarnbjo's user avatar
18 votes
Accepted

Does Ryanair charge the boarding pass reprint fee in practice?

Completely depends on the agent. When I was in London in January, I failed to find anywhere to print it, and when I got to Stansted, one agent did want to charge me 15 quid. Discretely went to ...
Crazydre's user avatar
  • 77.4k
18 votes
Accepted

I've lost my ID, will I still be able to travel?

As others stated, you won't make it without an Id, so your best bet is to request a new ID. A Portuguese ID can be requested with very high urgency. You can do it today and still get it today or ...
nsn's user avatar
  • 32k
17 votes

Should I insist on a refund or take Ryanair's offer to move travel date free of charge?

With RyanAir, I would continue to insist on the refund. If it was done on a Visa debit or credit card, I’d ask the bank to reverse it. I suspect that will be faster than waiting for RyanAir. But ...
WGroleau's user avatar
  • 9,582

Only top scored, non community-wiki answers of a minimum length are eligible