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25 votes

My flight was rerouted to depart from a different airport. Is this covered in any way by EU regulations regarding passenger rights?

You are covered by EC261. However, this case seems to be "...caused by extraordinary circumstances that could not have been avoided by any reasonable measure". This means you are entitled to ...
André's user avatar
  • 2,198
24 votes

Airline rebooked flight to one that is cheaper for them - can I insist on the shortest alternative?

Royal Jordanian is in the Oneworld alliance, while Turkish is in the competing Star Alliance, so it will be quite difficult to convince RJ to endorse (pay for your ticket) on Turkish. This also ...
lambshaanxy's user avatar
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15 votes

Layover in Beijing extended by two days

Some extra tips to an already very good answer. What are our rights? Typically your options are a) accept as is, b) ask to be rescheduled or c) cancel for a full refund. Unfortunately the timing ...
Hilmar's user avatar
  • 103k
9 votes
Accepted

Layover in Beijing extended by two days

As @dda’s comment mentions, if you bought this as a single ticket you should contact the airline and ask for assistance. Either reschedule the Tokyo-Beijing flight, or get them to book a hotel room ...
Traveller's user avatar
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8 votes

Where does the 20min rule (where you can use any train) come from in German passenger rights?

The rule comes from German law EVO — Eisenbahnverkehrs-Verordnung. To be specific, § 11 (1) 1 where it says: Der Reisende kann die Fahrt zum vertragsgemäßen Zielort mit einem anderen Zug durchführen, ...
olifantoliver's user avatar
7 votes

Airline changes flight schedule 6 weeks in advance: are they still obligated to reimburse me if I change to a different airline for the original date?

All of this depends A LOT on the airline and countries involved but by and large the options that you listed are fairly "normal" and "complete" Can I make my airline reimburse me ...
Hilmar's user avatar
  • 103k
6 votes
Accepted

Compensation for cancelled flight for multiple passengers

As far as I know, you need to make one claim per passenger. While you are part of the same family, there are other situations when a group of people travel on the same booking (e.g. work colleagues) ...
jcaron's user avatar
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6 votes
Accepted

Avoiding flying with Boeing 737 Max

It’s difficult to have any certainty, as “operational reasons” can lead to aircraft changes up to the last minute, with a different aircraft from the same airline or even an aircraft for a different ...
jcaron's user avatar
  • 80.9k
4 votes

Air passenger compensation claim for cancelled flight

Tricky. It looks like there was a ground stop of over an hour in Toronto plus a whole lot of ground delays. I'm guessing that the aircraft for your flight was coming in from Toronto and got stuck ...
Hilmar's user avatar
  • 103k
3 votes
Accepted

EU air passenger rights for a flight rebooked to an earlier time

As this is an intra-EU flight, you are covered by EC261, a European regulation which protects air passengers in case of delays, cancellations and more. The reference site for most question related to ...
jcaron's user avatar
  • 80.9k
3 votes

EU air passenger rights for a flight rebooked to an earlier time

Depends a bit on your specific airline and fare rules of the ticket but in general you have the right to a refund and/or rebooking (if that's possible). You are probably also entitled to compensation ...
Hilmar's user avatar
  • 103k
3 votes
Accepted

What are the relevant passenger rights in case of international train travel in Europe?

This answer will use Germany as an example, but I mention where this is relavnt. First of all, let's note the legal system works hierarchical, at least in the European Union, as in Germany. (I ...
rugk's user avatar
  • 260
2 votes

EC261 compensation: Which national authority in case of delayed multi-leg connection?

According to Interpretative Guidelines for EC 261 which were helpfully linked in this question it seems the complaint should be filed in B. In the annex on the last page they give an almost identical ...
stranger's user avatar
2 votes

EC261 compensation: Which national authority in case of delayed multi-leg connection?

Considering your comment, you should complain to the Finnish authority because the incident took place in Finland. In my opinion it also makes more sense. Imagine Finnish authorities better prepared ...
André's user avatar
  • 2,198
2 votes
Accepted

EC261 compensation for delayed flight in case of a flight + train ticket

My understanding is that you should consider the series of legs on each component as separate trips, each covered by their own regulations. So if you buy a ticket A-B-C-D where A-B-C are flights and C-...
jcaron's user avatar
  • 80.9k
1 vote
Accepted

Air passenger compensation claim for cancelled flight

Your initial concern seems to be around the first you were first told the reason for the delay was "weather" and then subsequently told it was "ATC". In truth, it was likely both ...
Doc's user avatar
  • 122k

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