Hot answers tagged

34

Yes. It is usually required that you fly all legs of a single ticket. Even if you skip the last leg, the airline might penalise you later. At the very least, you should contact the airline before the flight and tell them that for unforeseen reasons you need to skip one leg; in this case, they might not cancel the remainder. Of course, in every particular ...


27

A flight changed to the next day is essentially the same as a long delay/cancellation as far as EU air passenger rights are concerned. But if you have been informed more than two weeks before departure, you only have a choice between going through with the alternative flights they are offering and cancelling your booking (in which case you would get your ...


24

Twitter. Seriously, twitter. I've not done it a lot, but have had to complain to a few airlines in my time travelling. Phone: they didn't care, usually, just wanted to end the call. Email: sometimes no response, sometimes automated. Sometimes helpful. Facebook: I've not done this, but friends have had better responses here as it's also pretty public, and ...


23

Social media is the way! file a proper complain via the airline's webpage or email, then follow up in Twitter or Facebook. Airlines hate it when people pick on them publicly. They will love to look like they are doing a good job and then reply you online to undo whatever image damage you have done. This is my advice as a person working for an airline.


10

This is normal. Most airlines, if you tell them about your change in itinerary, will tell you that they won't cancel your remaining flights and it's all taken care of. However, I have always had the remainder of my flights cancelled no matter what they say, so keep that in mind.


8

Some clarifications on @BurhanKhalid's answer, this is specific to Iberia regional jets and not just general Euro business: Although it is not guaranteed in the 2x2 seating layout, you will probably get an empty seat beside you unless the flight is full. You'll get complimentary food and drink on board. This is supposed to be plated on proper china with ...


7

I had a similar experience with KLM on a flight from Amsterdam to Budapest; except it was on a 737; which had no special business class seating: Here is what you can expect in terms of perks for your business class ticket: Priority boarding Priority deplaning of you and your luggage Access to the lounge Bonus miles (vs. economy) Meals (if otherwise not ...


7

That looks like an exit row, no? Check seatguru.com to make sure. I've never sat in a plane where they've LET you put your bags in the exit row. I've regularly sat in that row, and it's considered a safety hazard during takeoff/landing to have your bag there. So steps: Check for space above you - there WILL be an overhead bin. If that fails, check the ...


6

If you booked the flight with British Airways or Iberia (or another airline who uses the Amadeus computer system), you can use the PNR (the alphanumeric reference number you were given) to examine your booking via the websites of Finnair, Royal Jordanian or Qatar Airways. The reason is that, their websites are just a front for the underlying Amadeus ...


6

I wouldn't worry about lack of space for your checked bags. It is possible that they will try to make you pay, at which point you can explain the situation and request that they waive the charges. If they refuse, you can pay and take the issue up with American's customer service (or lack thereof) after the flight. "Baggage: CUST" is, in a rather confusing ...


4

Since the canceled flight was to be operated by Iberia, an EU airline, the EU air passenger rights apply to you. Independent of monetary compensation for arriving late at your final destination (it is not clear from your description how late you were), the airline is obliged to offer hotel accommodation where necessary, as well as meals and refreshments "in ...


4

Just to follow up on what Mark Mayo said: in these seats you will not be able to put your backpack under the seat, so it will have to go in an overhead bin. This is an exception to the common rule that you only get to put one carry-on bag in the overhead bin and the other must go under the seat. This means you will have to stand up to access that bag, and ...


4

This is the official form from the EU for compensation under Regulation (EC) 261/2004. You do not have to provide any extraneous information not specifically requested by the standard EU form however the truth is they have to verify you are who you are claiming to be somehow and hence the request for ID/Passport. I also believe the Power of Attorney in ...


3

Using Check My Trip. You can use Check My Trip from Amadeus to view the record locators for other airlines, if the prime PNR record is on Amadeus. In this case Iberia uses Amadeus so (unless a travel agent issued the ticket) you can indeed use the Iberia PNR. The website is a bit clunky. Click on the red "Login" button which takes you to the main page (you ...


3

You can also try Airline Complaints, an online forum aimed at rendering complaints against airlines public. They state that they automatically contact the airline as soon as the complaint is lodged: 3) What happens when I post a complaint? It immediately becomes public and we notify the airline directly that your complaint has been filed with us. Although ...


3

Hand-Luggage Restrictions The amount of hand-luggage you can carry on-board depends on your ticket fare, and is likely to be written on your confirmation email, or even on your e-ticket. If your allowance is the one you linked, then quoting from the website: What else can I take on board besides the permitted baggage items? A handbag or small briefcase. A ...


3

Under US law: you don't have any rights. Well, you had the right to cancel your ticket and receive a refund when the original flight was cancelled, but that wasn't what you wanted. But US law doesn't require airlines to offer any compensation at all for flight cancellation or delay, regardless of the cause. It's possible that you have other rights under ...


3

For now, plan as if the travel goes on as per the flights you were booked on but I would not book thing where you do not get your money back if you do have to cancel. Most likely you will be offered an alternative that gets you from Lisbon to Bergen and from Bergen to Lisbon around the same time, but if no other flights are available it might be a few days ...


3

As these are all intra-Schengen flights, there won’t be any passport control operations. Depending on the specifics, you may have to go through security. If you book the two legs on a single ticket, then this means the airline thinks there is enough time to make the connection, and they should take care of you if a delay in the first leg makes you miss the ...


3

Timatic, the system used by airlines, does not mention an onward/return ticket as a requirement to enter Uruguay https://www.timaticweb2.com/integration/external-result/oV86E3KXwm4lOgxIrBb7gW3B2UAa


1

99%, the rules for bicycles are for your regular, non-folding bicycle. Folding bicycles, despite their recent popularity, are an edge case they haven't considered yet. As for the case, there shouldn't be anything preventing you from checking it as an over sized item, for which you would have to pay. However...I, me, personally, would not check the bike in ...


1

Most important is that you contact the airline. If A-B wasn't taken, there should be a way to confirm why and that you'll take B-A anyway. Some airlines are strict and try to charge more for everything while others are easy and nice. Check the fine print when you buy the ticket.


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