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115

Booking.com uses the Agency model, this means the website is a place where hotels list their offers and booking.com gets a commission with every booking done through their website. On the other hand, Agoda uses the Merchant model in addition to the Agency model, meaning that in some cases they actually buy the hotel rooms from the hotels directly (in bulk), ...


95

Part of the host's contract with booking.com is that booking.com will take a commission fee of 10-25% out of each booking made through them. So if you cancel your booking.com reservation and pay the host directly, the host will get the full amount of your payment, instead of just 75-90% of it, and booking.com gets cut out of the deal. The discount they're ...


74

The last time I booked a room with a seemingly ridiculous discount rate from Expedia, I think it was around 85%, I asked the hotel manager how the hotel manages to operate with so low income. Expedia is likely to have different agreements with different hotels, but in this case the hotel was actually paid the normal price and Expedia was obviously trying to ...


72

The premise of this question is flawed. A hotel room is pretty much defined as a place to sleep, and not much else. Once you add in a kitchen, you've moved from "hotel room" to serviced apartment (aka residence, villa, etc), and luxury chains absolutely do cater to this market. Here's a couple of random examples: Ascott Makati -- the whole Ascott chain's ...


61

That description seemed ambiguous to me too, so I called the phone number on the Marriott Senior Discount information page. The representative told me that as long as one person is 62 or over, the room itself qualifies for the senior discount, regardless of the ages of the other members of the group. She also said that if two people in the group are at ...


61

You have an issue with Agoda, not with the hotel. Agoda sold you accomodation for 3 and you have confirmation for that. Whatever the agreements between Agoda and the hotel are*, is not your business. Disclaimer first: If the situation was as in the example in jpatokal's answer and that was shown to you when booking, you have no leg to stand on.** As ...


53

Hotels have revenue management departments that seek to maximize profit for the hotel by selling rooms at different prices through different sales channels. The hotel may well have sold the room to Expedia for that price (actually, less than that price, since Expedia needs to take its commission) (or, as Tor-Einar Jarnbjo notes, Expedia could be taking a ...


46

I'd expect this to happen to chain hotels where, as you guessed, the front desk has zero price matching powers. And the chain already allocated those rooms to booking.com -- it's even possible you can't get a room from the front desk even though booking.com has them. Insanity or not, this industry is very inflexible. Also, I'd think the main reason is ...


37

In most cases it's just trashed, but there are some charities that do recycle hotel soaps.Telegraph CNN BBC


33

TL;DR Keep your original booking. It's possible that the host found out that the demand on accommodation for the period of your booking went up, so they will have no trouble renting the place for more money to someone else if you cancel. Or maybe they are already overbooked and are looking for the least expensive way out. The thing you have to understand ...


32

The booking.com terms and conditions state, in part: Obvious errors and mistakes (including misprints) are not binding. All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes. You didn't say what the price was that you paid or whether it was ...


30

NOTE: This is a speculative answer as I do not own or manage a hotel, but I have several friends who do. It is mostly likely because people who afford luxury hotels also want the luxury of having meals cooked for them and can afford it too. So they eat in restaurants and many of those same luxury hotels offer high-end restaurants in order to capitalize on ...


30

Travelling without a credit in the US is difficult. It's almost impossible to rent a car. Some hotels will try to work with you, others will not. You may have to put down substantial amounts of cash as deposit. Many providers will simply refuse service. For example: there is a simple food truck outside of Boston's South Station that takes card only: no card?...


30

Air conditioning is unfortunately not universal in Germany. There is only little you can do: Keep the window shades closed during the day (when you are likely to be absent) if they are on the outside or relatively bright. Ask at the reception if they have a fan that you can borrow. You already found that you can take a cold shower. Opening the window only ...


30

It is allowed. Booking a hotel for the night gives the obligation to pay for it, not to use it. If the people of the dormitory are the caring kind they might worry something happened to you, but you can easily explain to them that you are sleeping elsewhere. You can even return for breakfast. As mentioned in the comments your hotel may be required to ...


29

TL;DR: The hotel has provided what you paid for. Sorry. There are two separate but related things here: The number of people that can legally stay in a room. This is also known as the maximum occupancy, since it's often set by fire code and is usually completely non-negotiable. The number of beds provided, which is purely up to the hotel, and which can ...


28

This is usually possible, but since it's essential to your travel plan, you'll want to confirm it directly with the hotel management before booking. What normally happens at checkout is you settle your bill and you turn in the room key. So most likely, they'll ask you to settle your bill on the previous night, or to just let them charge your payment card ...


24

As someone who runs an events business that regularly organises to resell bulk quantities of rooms with hotels, I can offer one reason colloquially from experience that builds off other answers: While other people have identified that reception staff may not have the capacity to actually change the price to match booking.com, they may want you to use the ...


22

Some hotels don't have minibars, and you could seek those would when traveling when possible. Some hotels are willing to remove/empty/lock the minibar upon request. Some guests may be on school trips or be recovering alcoholics not wanting to sleep next to a bar. I'd call the hotel front desk (not the central reservations office for a chain, but the actual ...


21

In my experience there are two possible explanations. The least likely one is that the person who checked you in does not understanding the booking.com procedures. The more likely explanation is that the hotel is trying to save the amount of the commission due to booking.com. Bring the matter to the attention of the hotel reception and reply to booking.com ...


20

What the other answers seem to overlook is that you more than likely paid for this with a credit card. Agoda can say it's non-refundable all they like, but they can't keep you from disputing the charge with your credit card. You've paid for a room for 3 people. Agoda has made plain it will not be delivering that. Therefore, the charge is clearly disputable....


18

When you check-in, a card is usually requested, which will be used as a guarantee for incidentals, but also in some cases for the cost of the hotel itself (unless you paid at tile of booking, of course). Some hotels will simply not accept anything else. Others will just block any incidentals on your room. That may include locking the mini-bar if there is ...


16

According to this page by the Barcelona City Council's Municipal Consumer Information Office (OMIC), the first thing you should do is contact the business to try to mediate the complaint. If they don't give you a resolution within 30 days, you can lodge a complaint with them. The relevant quote from the page: We remind you, in accordance with Decree 98/...


16

The correct address is the one in Patra. The other one in Athens is most probably a mistake on Google Maps. Here is my reasoning: The address is basically the same - EO stands for Ethniki Odos, and the road from Patra to Korinthos is the same as the one from Athens to Korinthos Palea Ethniki Odos means Old National Road 26500 is the postcode of Rio Rio is a ...


13

In addition to excellent answers above, it's worth pointing out the safety issue. As soon as you allow people you don't know access to a kitchen, the risk of fire goes up many-fold. Considering that a lot of people who stay in the hotel end up being somewhat intoxicated, alcohol doesn't mix well with kitchens. In addition, would you risk having one guest ...


13

This should have been a comment but I am forced to expand. I am not 100% sure because IANL and I don't have track of Spanish and European laws, but I am familiar with most principles. Basically, Europe protects consumer as they are in the weakest position. You have likely booked all your transports and entertainment for your trip, so you might suffer ...


12

The hotel brands have differences in amenities within the class. To use your Hilton example, from lower to higher service, it goes Tru (smaller, more basic rooms), Hampton Inn (middle of the range, no food operation allowed outside free breakfast), then Hilton Garden Inn (requires full-service restaurant, no free breakfast). There's also some minor ...


12

It means you can cancel the booking within 48 hours of making it and not be charged, if your checkin date is at least 14 days away. Cancelling 48 hours after booking (but more than 7 days before the checkin date) you’d be charged 50% of the cost (plus the service fee). Cancelling anytime 7 days or less before the checkin date, you’d receive no refund.


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