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125

It is usual for hotels to put a 'block' (a deposit) on your payment card for the total amount, plus some estimated incidentials. On a credit card, this has little consequences (unless you are maxed out), but on a debit card this really takes the money out for some days. Many hotels (same for car-rentals and gas stations) have signs at the check-in where ...


116

I'm going to disagree with the other answers here, and state that the hotel didn't follow the correct procedure for charging your card, which is what has caused your problem. When you checked in, the hotel did an authorization for the $5,000. This is normal - it basically "reserves" the money so that it's there when they come to charge your card, which ...


107

Booking.com uses the Agency model, this means the website is a place where hotels list their offers and booking.com gets a commission with every booking done through their website. On the other hand, Agoda uses the Merchant model in addition to the Agency model, meaning that in some cases they actually buy the hotel rooms from the hotels directly (in bulk), ...


94

German double beds are usually equipped with two mattresses. A 'French bed' (französisches Bett), on the other hand, is a bed wide enough for two persons, but equipped only with one mattress. They are usually narrower than regular double beds, the most common width is 140cm, but not necessarily. If you look into bed shops with a wider selection of products,...


74

The last time I booked a room with a seemingly ridiculous discount rate from Expedia, I think it was around 85%, I asked the hotel manager how the hotel manages to operate with so low income. Expedia is likely to have different agreements with different hotels, but in this case the hotel was actually paid the normal price and Expedia was obviously trying to ...


74

The premise of this question is flawed. A hotel room is pretty much defined as a place to sleep, and not much else. Once you add in a kitchen, you've moved from "hotel room" to serviced apartment (aka residence, villa, etc), and luxury chains absolutely do cater to this market. Here's a couple of random examples: Ascott Makati -- the whole Ascott chain's ...


61

At many hotels, particularly those affiliated with major chains, it's perfectly fine. It's common for such hotels to leave a copy of your bill under your door sometime during your last night (they'll later add any charges you incur in the morning, of course) with a note that you can simply accept the charges to your card on file by leaving. There's usually a ...


61

That description seemed ambiguous to me too, so I called the phone number on the Marriott Senior Discount information page. The representative told me that as long as one person is 62 or over, the room itself qualifies for the senior discount, regardless of the ages of the other members of the group. She also said that if two people in the group are at ...


55

I've been traveling a lot for work lately, and I don't want to waste any time in the morning standing in line at check out. In the morning, I'll just drop my key with the little paper holder that has my room number at the front desk, say "bye" and walk out. No need to wait for "checkout". I think it's polite to at least tell them you are leaving so that ...


53

Hotels have revenue management departments that seek to maximize profit for the hotel by selling rooms at different prices through different sales channels. The hotel may well have sold the room to Expedia for that price (actually, less than that price, since Expedia needs to take its commission) (or, as Tor-Einar Jarnbjo notes, Expedia could be taking a ...


46

Can a hotel cancel a confirmed reservation? Yes. The best you can do is report to booking.com and hope they get them to honor the original amount. This behavior is unfair however hotels and airlines sometimes post wrong fares. When they discover it, the decent ones honor the wrong fares. Cathay Pacific error sees $16,000 flights sold for $675 Thanks ...


38

Guest Laundry facilities are not an "expected" amenity in the vast majority of hotel chains over much of the world, and that's certainly true in the US. In general, most larger hotels will have a laundry service - along the grounds of a price-per-item service that will get very expensive very quickly. Some (but certainly far from all) hotels will have coin-...


37

In most cases it's just trashed, but there are some charities that do recycle hotel soaps.Telegraph CNN BBC


36

I think it's just a cultural difference. The "two sheet" system is commonly used in homes in the US. So US hotels use the same system because it's familiar to most of their guests. (The US is a big country with lots of domestic travel, and most hotel guests would be Americans rather than travelers from abroad.) (As a clarification, the most common system ...


32

The booking.com terms and conditions state, in part: Obvious errors and mistakes (including misprints) are not binding. All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes. You didn't say what the price was that you paid or whether it was ...


30

NOTE: This is a speculative answer as I do not own or manage a hotel, but I have several friends who do. It is mostly likely because people who afford luxury hotels also want the luxury of having meals cooked for them and can afford it too. So they eat in restaurants and many of those same luxury hotels offer high-end restaurants in order to capitalize on ...


30

Travelling without a credit in the US is difficult. It's almost impossible to rent a car. Some hotels will try to work with you, others will not. You may have to put down substantial amounts of cash as deposit. Many providers will simply refuse service. For example: there is a simple food truck outside of Boston's South Station that takes card only: no card?...


29

There's the Newark Marriott, which while not inside the airport is about as close as you can get. It's on the other side of the parking areas from the terminal as shown in the Google Maps image below. The $195 tag marks the hotel location across the parking lot from Terminal B. They do have a shuttle to the airport, though on the couple of occasions I've ...


28

This is usually possible, but since it's essential to your travel plan, you'll want to confirm it directly with the hotel management before booking. What normally happens at checkout is you settle your bill and you turn in the room key. So most likely, they'll ask you to settle your bill on the previous night, or to just let them charge your payment card ...


25

Some German hotels use this term to refer to a room with a double bed of standard size - 140cm wide. Essentially, the bed sleeps 2 and many people have this size in their homes, but people used to queen- or king-sized beds may find the bed small. It doesn't imply a particular style of decor or arrangement of bedding.


22

Some hotels don't have minibars, and you could seek those would when traveling when possible. Some hotels are willing to remove/empty/lock the minibar upon request. Some guests may be on school trips or be recovering alcoholics not wanting to sleep next to a bar. I'd call the hotel front desk (not the central reservations office for a chain, but the actual ...


20

Motels will often have a coin laundry but it’s not guaranteed. There may also be a storefront laundromat nearby. Most of not major hotel chains (Marriott, Hyatt, Hilton, etc) will have an in-house laundry service. It can be quite expensive however. The simplest thing to do is to google the local number for the hotel and phone their front desk. Ps Many ...


18

When you check-in, a card is usually requested, which will be used as a guarantee for incidentals, but also in some cases for the cost of the hotel itself (unless you paid at tile of booking, of course). Some hotels will simply not accept anything else. Others will just block any incidentals on your room. That may include locking the mini-bar if there is ...


17

In the US banking system (I don't know if it differs in other countries) these are two separate types of transactions. Here's what I know from working for many years in the card services department of a bank. When companies use the word "block", "reserve", "hold" or "authorization" they're referring to a type of transaction that is used to verify that funds ...


17

These are standard radiator thermostat valves. They are usually marked 0 — off (most thermostat valve heads don't have this setting) ❄ — anti-frost (usually 6°C) 1 — 12°C ☽ — energy saving (usually 14°C) 2 — 16°C 3 — 20°C 4 — 24°C 5 — 28°C Note these are target room temperatures. Regardless at which setting you put the thermostat, if the air around the ...


16

According to this page by the Barcelona City Council's Municipal Consumer Information Office (OMIC), the first thing you should do is contact the business to try to mediate the complaint. If they don't give you a resolution within 30 days, you can lodge a complaint with them. The relevant quote from the page: We remind you, in accordance with Decree 98/...


14

I just want to clarify what other answers have said. The hotel does not have $8000, notwithstanding what the card representative said. I base that on the "blocked" status you see online. What they have is a lockout on $5000 (which should be reduced to $2000) plus an actual $3000 transfer. You need to speed up the "unblocking" of the $3000. Confirm that the ...


13

Unless the hotel fails to collect the tax, which they are obliged to collect, B will also have to pay. The Paris tourist tax is subject per person per night with different rates depending on the standard of the accomodation. Further information about the Paris tourist tax can be found here.


13

Housekeeping reports back to the main desk when a room is empty (back in the 80s when I was a desk clerk there was an automated system using the room phone), and it gets rented again. Whether or not you checked out isn't actually the trigger. Checking out puts the room on the cleaning list, it doesn't put the room on the rent-me list. And in the ...


13

This should have been a comment but I am forced to expand. I am not 100% sure because IANL and I don't have track of Spanish and European laws, but I am familiar with most principles. Basically, Europe protects consumer as they are in the weakest position. You have likely booked all your transports and entertainment for your trip, so you might suffer ...


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