Hot answers tagged

96

Part of the host's contract with booking.com is that booking.com will take a commission fee of 10-25% out of each booking made through them. So if you cancel your booking.com reservation and pay the host directly, the host will get the full amount of your payment, instead of just 75-90% of it, and booking.com gets cut out of the deal. The discount they're ...


62

You have an issue with Agoda, not with the hotel. Agoda sold you accomodation for 3 and you have confirmation for that. Whatever the agreements between Agoda and the hotel are*, is not your business. Disclaimer first: If the situation was as in the example in jpatokal's answer and that was shown to you when booking, you have no leg to stand on.** As ...


33

TL;DR Keep your original booking. It's possible that the host found out that the demand on accommodation for the period of your booking went up, so they will have no trouble renting the place for more money to someone else if you cancel. Or maybe they are already overbooked and are looking for the least expensive way out. The thing you have to understand ...


29

TL;DR: The hotel has provided what you paid for. Sorry. There are two separate but related things here: The number of people that can legally stay in a room. This is also known as the maximum occupancy, since it's often set by fire code and is usually completely non-negotiable. The number of beds provided, which is purely up to the hotel, and which can ...


20

What the other answers seem to overlook is that you more than likely paid for this with a credit card. Agoda can say it's non-refundable all they like, but they can't keep you from disputing the charge with your credit card. You've paid for a room for 3 people. Agoda has made plain it will not be delivering that. Therefore, the charge is clearly disputable....


12

I am extremely frustrated by this situation. They have charged my for 3 people yet they are not providing a room that can accommodate my family. This really depends on the way it was advertised. In my experience, the listings on Agoda include the room composition in terms of beds / sleeping sofas / other sleeping facilities. If you are required to pay for ...


8

The number of people staying in the room and the number of beds needed are not directly related. For example, I have shared hotel rooms with people whom I was happy to share a bed with (romantically or platonically), but I have also shared hotel rooms with people who I was not willing to share a bed with. Parents are often happy to share a bed with a ...


6

The person who has contacted you as "the host" may not be who they say they are. They could be a junior employee who is able to slip you the key to an unbooked room, while pocketing your reservation fee. They could even be a scammer totally unconnected to the accommodation who has found out you are staying there (maybe from your social media posts, or maybe ...


5

Assuming you read the details at the time of booking correctly, it sounds like there has been a breach of contract on the part of Agoda and/or the hotel. Consequently, the "non-refundable" rule should, in principle, be unenforcable. The simplest solution, then, is to cancel the booking without penalty (obviously, if rooms have since become more expensive, ...


3

Some of the answers here are irresponsible. Guard your information closely. I read an answer that states the following: Touching on the identity theft part, it's all basic or useless information that is kept. For the one I worked at, we kept: Name Address Birthdate Issue Date ID Number Gender This is irresponsible information... and dangerous. While it's ...


2

Ask the booking site to forward a mail for you, translated into the language the site uses to communicate with the hotel. It might be best to find someone to translate for you. If that fails write in English and add a computer translation in the local language for the hotel. Keep the message short and ask for a reply.


2

Usually, they will request an authorisation on your card for the amount you would have to pay if you don’t show up without cancelling before the free cancellation deadline. That is usually the cost of the first night, though details may vary. it can sometimes be for 2 or 3 nights or a different fixed amount. In very rare cases it would be for the full cost ...


1

Other answers have pointed out that the host probably wants to defraud booking.com. They're probably honest to you, but you may not want to count on probably. One similar situation that is probably not fraud: suppose you're staying there already and want to renew your stay. You could do so through booking.com, or directly with the landlord. By then you'd ...


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