Hot answers tagged

47

As proof your friend could sure use his friends/companions/colleagues eyewitness accounts of his denied boarding, plus his printed boarding pass and transportation tickets to the airport, even though as @chx points out, this may not be convincing them enough. Also worth enquiring with the airport if they have any records that they are able to share in a ...


19

The airline is definitely liable for the contents as well but that's not what the answer you received is about. For example, you can get compensated if your luggage is lost completely and not only for the price of a new bag. But airlines do not have to accept liability for valuable items (unless you declared them as such) or improperly packed, fragile or ...


13

The hold luggage is the luggage that you check-in at the check-in / bag-drop counter when you arrive to the airport. It will not be accessible to you during the flight and you recover it at the luggage carousel after your arrival. As written in the excellent answer of @jcaron, easyjet allows you to pool your luggage allowance across bags and even persons ...


12

You can't prove it, at best -- I do not know how Berlin has this -- you might have a record of passing through security if the boarding pass was scanned. But even so, it'd be very hard to prove your friend haven't passed the time drinking in the bar and became a no show. If you go for a full blown court trial then witnesses might help of course but otherwise....


12

One possibility is that somewhere along the line they noticed the flight was often late, so they bumped the scheduled arrival such as to have a better chance of making it. But they kept the scheduled departure such that they can depart on time if the aircraft is ready. This makes business sense if a reputation for not being on time will cost them more ...


11

A quick search shows that they have answered to other users on Twitter, and the answer is yes, it's valid: Question from a user: Is it still true that if I get to my destination another way (not easyJet) I can still use the return leg of my booking? Answer from @easyJet: Yes that's correct, even if you don't use your outbound flight the return ...


10

There is an EasyJet Customer Service desk where I had to go to change my flight because I had just missed the one I had originally booked. They handled everything there and printed me a new boarding pass, so I presume you could book a ticket there too. Whether they take cash or not is a different matter, so it'd be best to go there beforehand to find out. ...


10

EasyJet's policy is that you have an allowed number of bags and an allowed weight. As long as each bag isn't too heavy, you can distribute the weight between the bags however you wish. This FAQ on their site explicitly says you can distribute weight between two bags (when you're allowed to carry two bags); their baggage allowances page says that an ...


9

The UK is indeed among the countries requiring “Advance Passenger Information” according to Wikipedia, although I don't recall ever needing to enter my passport details in advance (last time I went there must be a couple of years ago). Trains are treated differently, probably because you have to clear immigration in France or Belgium, before boarding the ...


9

Historically, Easyjet's checked-luggage policy was 20kg per person Each passenger who pays for a hold bag can take up to 20kg of luggage. This weight allowance applies to the passenger rather than to the bag so purchasing extra bags is possible but will not increase the weight allowance. Accessing a link to the previous version of the page now ...


8

The answer is no. Your one ‘cabin bag’ covers a bag, laptop case, brief case, handbag, bumbag, rucksack, carrier bag or wedding dress carrier. Motorcycle helmets are also allowed as/within cabin baggage (providing they follow the relevant size dimensions). Please note that all these items will be classed as your one cabin bag.


8

From Easyjet on Twitter: 'If you've already selected seats, these will automatically be transferred to your new flight so no worries. (1/2) If the seats you chose are no longer available, we'll allocate the closest match we can find. Any issue, please DM. Anna (2/2)' Hope this helps.


8

It did sound a bit crazy at first, but with a bit of luck, it should be doable, at least if you do have a driver on hand and your incoming flight is not delayed. Rotterdam airport is tiny, no time lost walking to the baggage claim area and exit or anything, you can literally be in front of the terminal building in 5 min. At Schiphol, EasyJet flights depart ...


8

As other have explained, "hold luggage" is another term for "checked-in luggage", and designates luggage that will go into the hold of the plane (which you check-in/drop at the departure airport, and claim at the arrival airport). Easyjet allows you to pool your luggage allowance. From Easyjet's FAQ on Baggage: Can I pool my hold luggage allowance with ...


8

It's not clear from your question whether you did that already or not but the first thing to do is probably to send a letter (preferably by registered mail) to lay out your claim to reimbursement and compensation, citing EU regulation 261/2004. Interaction on the phone or what you may have been told at the airport carries less weight. Best case scenario, ...


8

I tweeted easyjet about it and they replied in a private message: Kosher food and kosher milk for coffee are offered on our Tel Aviv route. This food is priced in line with the other products available on board. Please ask one of our cabin crew to check the options available. :) So it seems the Tel Aviv routes (there is a few of them and I assume ...


8

See https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm for an overview of the EU air passenger rights applying in your case. For a cancellation on the day of the flight itself, the airline is obliged to provide rerouting to your destination at no cost for you or (if you so choose) refund of your ticket price, and assistance ...


7

The exact liability an airline will have for lost or damaged baggage is dependent on the airline (specifically, its Contract of Carriage or equivalent document) and the applicable laws of the country/countries involved. In general, airlines are indeed liable for both the bag and its contents. For the specific case of easyJet, their liability policy says: ...


7

According to easyJet's Carrier Regulations: If your baggage is damaged, lost or delayed during an easyJet flight, you must advise a member of easyJet ground handling staff at the airport of arrival immediately. In the event of loss or damage to baggage the airline's liability is normally limited to a maximum of 1,000 Special Drawing Rights (...


7

There is a mention that there is no weight restriction on the Cabin baggage unless they impose it separately per flight. 20.3.1 passengers are permitted one piece of Cabin Baggage which must comply with the following criteria: • the maximum dimensions of the Cabin Baggage may not be any larger than 56x45x25cm (including wheels, pockets and handles)....


7

Low-cost airline transfers are non-protected even if you fly with the same airline on both legs, which is why they typically won't show up in a search. Not only that, you will have to book each leg separately (again, even if they're with the same low-cost airline). If you search with SkyScanner, tick the option "Non-protected transfers" under "Multi-part ...


7

It appears that the French system has its own version of APD, and in France it's only those under two years old that are exempt (source). So I've paid two lots on the outgoing flight (me and my wife), and five lots on the return flight. What I'm not currently clear about is if I only paid the French portion because it was a different flight, or would it ...


6

It's not directly an answer to your question, but an alternative (easier!) solution to your problem might be to ask a friend or family member who does have a credit or debit card to buy it. There is no problem with an Easyjet flight being bought on a card in another person's name, I do it all the time when travelling for work.


6

I don't remember one either but it seems you can book online and pay by bank transfer instead.


6

No it's not All international arrivals are escorted through an isolated corridor to immigration, with no transit corridor available. Thus, all transit passengers at Luton must comply with the UK's entry (or at least landside transit) requirements. The UK airports that do offer airside transit are Heathrow, Gatwick and Manchester.


6

I believe that compensation for lost or damaged luggage is always with the airline who flies the last leg of your journey. I've never heard of an airport dealing with luggage issues.


5

I would say it is likely possible but it is fairly short. It often takes more than 15 minutes between landing and getting to the airport buildings. EasyJet does not often use bus transport from the plane to the building but it can happen. And when it does it may add more time. As you say you will need to leave the secure area of the airport, collect your ...


5

I know you've solved this -- last year from the dates, but just in case it comes up again, as I understand you can't buy a separate seat because you'll have nobody to check in for that seat. All baggage needs to have a named passenger and you don't have a passenger to check in. However, at least a few weeks ago, EasyJet allowed you to check an extra bag (...


5

The prohibition applies to liquids, gels and aerosols. Since you describe the food as squidgy it will with very high probability be considered a gel and not pass. My advice is to take freeze dried camping foods in your hand luggage. Those are entirely dry and pass without any problems (source: I do this all the time).


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