47
votes
easyJet won't refund because it says 'no-show' but they denied boarding
As proof your friend could sure use his friends/companions/colleagues eyewitness accounts of his denied boarding, plus his printed boarding pass and transportation tickets to the airport, even though ...
- 26.2k
20
votes
Are airlines not liable for damages and losses to the contents of luggage?
The airline is definitely liable for the contents as well but that's not what the answer you received is about. For example, you can get compensated if your luggage is lost completely and not only for ...
- 101k
14
votes
Accepted
What does "hold bag" mean when traveling with easyJet?
The hold luggage is the luggage that you check-in at the check-in / bag-drop counter when you arrive to the airport. It will not be accessible to you during the flight and you recover it at the ...
- 26.2k
13
votes
Easy Jet flight Amsterdam to Malaga with a change in London in the middle. Not allowed to board flight because of no UK entry Visa
The main point is that Easyjet do not sell connecting flights. So what you actually bought was a flight from Amsterdam to London, and, separately, a flight from London to Malaga. You did not buy a ...
- 60.2k
13
votes
Easyjet flight change
I have now continued to change my flight with Easyjet and it did move over both my extra legroom seats and baggage that I had prebooked on the previous flight.
- 211
12
votes
Difference in flight time
One possibility is that somewhere along the line they noticed the flight was often late, so they bumped the scheduled arrival such as to have a better chance of making it. But they kept the scheduled ...
11
votes
Accepted
Easyjet multiple hold bags maximum weight
Historically, Easyjet's checked-luggage policy was 20kg per person
Each passenger who pays for a hold bag can take up to 20kg of luggage.
This weight allowance applies to the passenger rather ...
- 28.4k
11
votes
Accepted
EasyJet - Is the return flight valid if I miss the first leg?
A quick search shows that they have answered to other users on Twitter, and the answer is yes, it's valid:
Question from a user:
Is it still true that if I get to my destination another way (not
...
- 1,968
10
votes
Accepted
Is there an easyJet ticket office in Schönefeld?
There is an EasyJet Customer Service desk where I had to go to change my flight because I had just missed the one I had originally booked. They handled everything there and printed me a new boarding ...
- 216
8
votes
Accepted
Routes on which easyjet carries Kosher food
I tweeted easyjet about it and they replied in a private message:
Kosher food and kosher milk for coffee are offered on our Tel Aviv route. This food is priced in line with the other products ...
- 26.2k
8
votes
easyJet won't refund because it says 'no-show' but they denied boarding
It's not clear from your question whether you did that already or not but the first thing to do is probably to send a letter (preferably by registered mail) to lay out your claim to reimbursement and ...
- 101k
8
votes
What does "hold bag" mean when traveling with easyJet?
As other have explained, "hold luggage" is another term for "checked-in luggage", and designates luggage that will go into the hold of the plane (which you check-in/drop at the ...
- 60.2k
8
votes
Arrival 11h55 Rotterdam Airport / Departure 13h40 Schiphol Airport with EasyJet
It did sound a bit crazy at first, but with a bit of luck, it should be doable, at least if you do have a driver on hand and your incoming flight is not delayed. Rotterdam airport is tiny, no time ...
- 101k
8
votes
Accepted
Are airlines not liable for damages and losses to the contents of luggage?
The exact liability an airline will have for lost or damaged baggage is dependent on the airline (specifically, its Contract of Carriage or equivalent document) and the applicable laws of the country/...
- 13.1k
8
votes
Accepted
Can easyjet insist that I book hotel through their app when my flight was cancelled?
See https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm for an overview of the EU air passenger rights applying in your case.
For a cancellation on the day of the flight ...
8
votes
Easy Jet flight Amsterdam to Malaga with a change in London in the middle. Not allowed to board flight because of no UK entry Visa
There are two points here:
You selected "Airside Transit" in the link you gave, but you are flying with Easyjet, which means you would have two separate PNRs for the journey. That means the ...
- 2,089
7
votes
Transit airside in London Luton?
No it's not
All international arrivals are escorted through an isolated corridor to immigration, with no transit corridor available.
Thus, all transit passengers at Luton must comply with the UK's ...
- 73.8k
7
votes
Accepted
How have I paid 7 lots of APD (Air Passenger Duty) for five passengers?
It appears that the French system has its own version of APD, and in France it's only those under two years old that are exempt (source).
So I've paid two lots on the outgoing flight (me and my wife),...
- 659
6
votes
Is there an easyJet ticket office in Schönefeld?
It's not directly an answer to your question, but an alternative (easier!) solution to your problem might be to ask a friend or family member who does have a credit or debit card to buy it. There is ...
- 3,771
6
votes
Is there an easyJet ticket office in Schönefeld?
I don't remember one either but it seems you can book online and pay by bank transfer instead.
- 101k
5
votes
Accepted
At Schiphol, is 1 hour 50 minutes enough time to transfer to KLM Cityhopper from EasyJet?
I would say it is likely possible but it is fairly short.
It often takes more than 15 minutes between landing and getting to the airport buildings. EasyJet does not often use bus transport from the ...
- 55.9k
5
votes
easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?
I suspect that the EasyJet website is not up to date (and I am sure they have a disclaimer that says they are not responsible if they do not show the correct information).
After a quick google I ...
- 14.1k
5
votes
Accepted
easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?
In the first place, a flight from a French airport to Geneva should be considered a domestic French flight (you arrive in the French sector), so the whole question of an AST is absurd.
If the flight ...
- 60.2k
5
votes
Accepted
Married name on easyjet booking
I guess this doesn't really answer my own question, but I managed to get Easyjet to change the last name in the booking free of charge.
My guess is they would've allowed the passenger to board since ...
- 554
5
votes
Connection in gatwick URGENT
You say that you are arriving in Gatwick from Spain with Easyjet. According to Gatwick Airport's official site (link below) Easyjet passengers transferring flights at Gatwick have to pass through ...
- 2,484
4
votes
What does "hold bag" mean when traveling with easyJet?
"Hold" is originally a nautical term usually referring to a storage compartment below decks.
So, Hold Luggage to EasyJet is the same as Checked Baggage for every other airline.
I worked with a Brit ...
- 32.2k
Only top scored, non community-wiki answers of a minimum length are eligible