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47 votes

easyJet won't refund because it says 'no-show' but they denied boarding

As proof your friend could sure use his friends/companions/colleagues eyewitness accounts of his denied boarding, plus his printed boarding pass and transportation tickets to the airport, even though ...
mts's user avatar
  • 26.4k
19 votes

I forgot an item on board an airplane on a regular flight. Who should I contact to get it back?

EasyJet tell us: Lost property Did you forget something on one of our flights or at the airport? Not to worry, we’re here to help. On board If you’ve left something on board, our Cabin Crew will hand ...
jcaron's user avatar
  • 81.1k
18 votes

Self-transfer through Rome with no luggage. Will I need a visa?

the question is Will easy jet allow me to board on my first flight as for them the ticket is only to rome. No, they will not allow you to board the flight to Rome if you don’t have a Schengen visa
Nicolas Formichella's user avatar
17 votes

Is EasyJet Holidays responsible if they allow a Ukrainian citizen with British Resident Permit to board a flight from LGW to Agadir without a visa?

It's always the duty of the passenger to ensure they have the correct documentation to enter their destination. The visa check is to protect them, not you. They may have been fined by Morocco for ...
MJeffryes's user avatar
  • 16.6k
15 votes
Accepted

What does "hold bag" mean when traveling with easyJet?

The hold luggage is the luggage that you check-in at the check-in / bag-drop counter when you arrive to the airport. It will not be accessible to you during the flight and you recover it at the ...
mts's user avatar
  • 26.4k
14 votes

Easy Jet flight Amsterdam to Malaga with a change in London in the middle. Not allowed to board flight because of no UK entry Visa

The main point is that Easyjet do not sell connecting flights. So what you actually bought was a flight from Amsterdam to London, and, separately, a flight from London to Malaga. You did not buy a ...
jcaron's user avatar
  • 81.1k
13 votes

Easyjet flight change

I have now continued to change my flight with Easyjet and it did move over both my extra legroom seats and baggage that I had prebooked on the previous flight.
Cyn's user avatar
  • 211
13 votes

I forgot an item on board an airplane on a regular flight. Who should I contact to get it back?

Contact the airline. They either have a lost and found service at destination – if it's one of their hubs – or passed it on to the airport's lost and found. In either case they should be able to tell ...
dda's user avatar
  • 11.7k
12 votes

Difference in flight time

One possibility is that somewhere along the line they noticed the flight was often late, so they bumped the scheduled arrival such as to have a better chance of making it. But they kept the scheduled ...
hmakholm left over Monica's user avatar
11 votes
Accepted

EasyJet - Is the return flight valid if I miss the first leg?

A quick search shows that they have answered to other users on Twitter, and the answer is yes, it's valid: Question from a user: Is it still true that if I get to my destination another way (not ...
gdrt's user avatar
  • 2,235
11 votes
Accepted

Easyjet multiple hold bags maximum weight

Historically, Easyjet's checked-luggage policy was 20kg per person Each passenger who pays for a hold bag can take up to 20kg of luggage. This weight allowance applies to the passenger rather ...
Berwyn's user avatar
  • 29k
10 votes
Accepted

Are 90 minutes enough for London Luton inbound connection?

is this a risky connection? Yes. Every self transfer is risky and a 90 minute one is very risky. Sure, if all things go perfect, you have a good chance of making it. But flights can be (and often are)...
Hilmar's user avatar
  • 103k
10 votes

Is EasyJet Holidays responsible if they allow a Ukrainian citizen with British Resident Permit to board a flight from LGW to Agadir without a visa?

Who is responsible? It is always the responsibility of the traveller to ensure that they have the required documents to enter another country. Transport firms can often be fined, depending on the ...
Mark Johnson's user avatar
  • 29.7k
9 votes
Accepted

Can easyjet insist that I book hotel through their app when my flight was cancelled?

See https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm for an overview of the EU air passenger rights applying in your case. For a cancellation on the day of the flight ...
hmakholm left over Monica's user avatar
9 votes

Easy Jet flight Amsterdam to Malaga with a change in London in the middle. Not allowed to board flight because of no UK entry Visa

There are two points here: You selected "Airside Transit" in the link you gave, but you are flying with Easyjet, which means you would have two separate PNRs for the journey. That means the ...
Thomas Cruise's user avatar
8 votes

What does "hold bag" mean when traveling with easyJet?

As other have explained, "hold luggage" is another term for "checked-in luggage", and designates luggage that will go into the hold of the plane (which you check-in/drop at the ...
jcaron's user avatar
  • 81.1k
8 votes

Arrival 11h55 Rotterdam Airport / Departure 13h40 Schiphol Airport with EasyJet

It did sound a bit crazy at first, but with a bit of luck, it should be doable, at least if you do have a driver on hand and your incoming flight is not delayed. Rotterdam airport is tiny, no time ...
Relaxed's user avatar
  • 108k
8 votes
Accepted

Routes on which easyjet carries Kosher food

I tweeted easyjet about it and they replied in a private message: Kosher food and kosher milk for coffee are offered on our Tel Aviv route. This food is priced in line with the other products ...
mts's user avatar
  • 26.4k
8 votes

easyJet won't refund because it says 'no-show' but they denied boarding

It's not clear from your question whether you did that already or not but the first thing to do is probably to send a letter (preferably by registered mail) to lay out your claim to reimbursement and ...
Relaxed's user avatar
  • 108k
8 votes

Is EasyJet Holidays responsible if they allow a Ukrainian citizen with British Resident Permit to board a flight from LGW to Agadir without a visa?

They refuse to pay any compensation Compensation would only be owed if the passenger had the correct documentation but ended up being denied boarding due to that documentation As MJeffryes states, ...
Nicolas Formichella's user avatar
8 votes

I forgot an item on board an airplane on a regular flight. Who should I contact to get it back?

Here is my story for a lost item on a Delta flight: I left an iPad in the seat back pocket and didn't realize it until I got home. Any attempt to contact Delta was redirected to an online "lost ...
Hilmar's user avatar
  • 103k
7 votes

Transit airside in London Luton?

No it's not All international arrivals are escorted through an isolated corridor to immigration, with no transit corridor available. Thus, all transit passengers at Luton must comply with the UK's ...
Crazydre's user avatar
  • 77.4k
7 votes
Accepted

How have I paid 7 lots of APD (Air Passenger Duty) for five passengers?

It appears that the French system has its own version of APD, and in France it's only those under two years old that are exempt (source). So I've paid two lots on the outgoing flight (me and my wife),...
Darren's user avatar
  • 659
6 votes

I forgot an item on board an airplane on a regular flight. Who should I contact to get it back?

In addition to dda's answer (+1), you can contact TLS airport lost and found: https://www.toulouse.aeroport.fr/preparez-votre-voyage/bagages-perdus-et-objets-trouves
Franck Dernoncourt's user avatar
5 votes

easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?

I suspect that the EasyJet website is not up to date (and I am sure they have a disclaimer that says they are not responsible if they do not show the correct information). After a quick google I ...
Peter M's user avatar
  • 15.5k
5 votes
Accepted

easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?

In the first place, a flight from a French airport to Geneva should be considered a domestic French flight (you arrive in the French sector), so the whole question of an AST is absurd. If the flight ...
jcaron's user avatar
  • 81.1k

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