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23 votes
Accepted

Why can't I check-in online for international flights?

I don't think there is single set of coherent rules that governs this. In my experience online check-in for international flight is hit or miss for no obvious reasons and I've certainly seen ...
Hilmar's user avatar
  • 103k
21 votes

Who's responsible and how to apply for a refund when the travel agent and airline give conflicting information/blame?

Unfortunately this is a textbook example of why you should book always directly with the airline and not with a 3rd party agent. The agent's terms and conditions (T&C) will often put all ...
Hilmar's user avatar
  • 103k
8 votes

Why can't I check-in online for international flights?

Is it because I'm not traveling on a US passport? Which would mean it happens for all non-US passengers (but it doesn't make that clear in the message). I believe so. They need to check your visa and ...
littleadv's user avatar
  • 18.5k
7 votes

What is the procedure in regards the stolen items from a checked-in bag?

When I had jewellery stolen from my checked bag I had to do two things. Report it to the airline. They are the ones responsible for your baggage. You should be able to file a report without speaking ...
DJClayworth's user avatar
  • 67.3k
7 votes

Why not just show boarding pass PDF from mobile screen?

Having done option #2, I am now doing #1, and I think the rationale in question may be to ensure streamline barcode scanning at the gate, and to minimise delays. When one opens a boarding pass in ...
Greendrake's user avatar
  • 2,010
6 votes

In which cities can one perform remote (e.g., in-town) airport check-in?

Creating a community wiki answer to consolidate the existing answers -- anybody can edit! Operational Hong Kong (HKG): Central/Hong Kong station Kuala Lumpur-LLIA (KUL): KL Sentral Seoul-Incheon (ICN)...
6 votes

Where is Sunrise Airline check in at Edinburgh airport?

There’s only one terminal at Edinburgh Airport, so it’s there. When you arrive, look at the screens listing all departures, find your flight, and it will tell you to which desks you should go for ...
jcaron's user avatar
  • 81k
6 votes
Accepted

Had some problems checking in with an eVisa. Why did it happen and how can I prevent it from happening again?

Could anyone shed some light on the most plausible scenario behind my check-in difficulties Poorly programmed IT system with a high false positive rate for whatever fraud detection systems they have ...
JonathanReez's user avatar
  • 82.4k
5 votes
Accepted

Why do check-in counters sometimes close earlier for international flights than for domestic flights?

The main reason is probably the deadline for the initial submission of advance passenger information to the destination country. While this will vary depending on the destination country, having ...
phoog's user avatar
  • 135k
5 votes

Can I put the 7-kg hand luggage weight on to my suitcase weight so that I don't have to take hand luggage at all?

Can I check - in 30kg for my check-in luggage, & not take any hand luggage? No. Carry-on luggage and check-in luggage are managed differently and both are significant revenue streams for the ...
Hilmar's user avatar
  • 103k
5 votes

Dual Passports: Advice on API and destination entry procedures

For API, you should always provide the passport that you will use at passport control in the destination country, for each flight. Many (most?) airlines allow you to change the passport used whenever ...
jcaron's user avatar
  • 81k
4 votes

Dual Passports: Advice on API and destination entry procedures

Would it still OK or would it make things more complicated? It’s perfectly OK. I hold three passports and routinely mix and match them between check in and immigration. Just this past winter I’ve ...
JonathanReez's user avatar
  • 82.4k
4 votes

Who's responsible and how to apply for a refund when the travel agent and airline give conflicting information/blame?

I'm not sure how you had to pay a change fee when they couldn't find your booking in the first place. That seems odd. Complain to your credit card about the booking error and that you were forced into ...
Visible-Scientist-46's user avatar
4 votes

Flying International with VietJet Airlines and unable to check in online using https://vietjetair.com/

that has happened to others? Yes, that's unfortunately fairly common if you book through a 3rd party. after booking through Trip.com That's your problem. There are many different airlines and many ...
Hilmar's user avatar
  • 103k
4 votes

Why do check-in counters sometimes close earlier for international flights than for domestic flights?

There are many reasons. I think the main one is the boarding time. On large aircraft you may get boarding time 45 minutes before departing, and on domestic flights it may just be 15 minutes before ...
Giacomo Catenazzi's user avatar
3 votes

How to do seat selection for interconnecting flights from Qatar and IndiGo?

I just traveled on a Qatar Airways ticket and the Chennai-Doha leg was operated by Indigo. I was able to call Indigo while in Chennai, under 48 hours from departure, to do seat selection. The customer ...
sam642000's user avatar
3 votes

Why not just show boarding pass PDF from mobile screen?

@Greendrake's answer is perfect, I just have a little addition to the email part. For some weird reason that I do not understand, most reservations I have seen which are done by travel agencies or ...
Nean Der Thal's user avatar
3 votes

Can I put the 7-kg hand luggage weight on to my suitcase weight so that I don't have to take hand luggage at all?

It will depend on what airline you're flying as to whether there's an additional (usually high) charge for it, or whether it comes within your baggage allowance. Some airlines include up to 30kg in ...
Midavalo's user avatar
  • 11.4k
2 votes
Accepted

Is it possible to check in one bag in advance and another on the morning of departure?

The airline I work for allows this, in fact, you can drop off one piece of luggage in the city terminal (a location inside the city where you can drop off your luggage the day before, and it will be ...
Nean Der Thal's user avatar
2 votes

Why can't I check-in online for international flights?

The most common reason for this is being selected for additional security screening. The next most common reason (from my experience, at least,) is a problem with the ticket, though it sounds like ...
reirab's user avatar
  • 13.4k
1 vote

I have three given names

I'm exactly in the same situation as you: 3 given names and one full name. I don't think I've ever put anything put my first name and last name in flight bookings, and I've never had an issue with ...
jcaron's user avatar
  • 81k
1 vote

How to do seat selection for interconnecting flights from Qatar and IndiGo?

Yeah, IME you can't select seats on IndiGo connections for Qatar flights. (That's not unusual for codeshare connections.) Just continue checking in without selecting a seat.
Sneftel's user avatar
  • 4,499

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