86

Do not assume your money is lost, contact your payment card issuer at once. Regardless of debit vs credit, you should always contact the bank and let them tell you if it is possible to get your money back through them. They're in a better position to know because there are a lot of specific details and local regulations. My answer from this point on is ...


32

The booking.com terms and conditions state, in part: Obvious errors and mistakes (including misprints) are not binding. All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes. You didn't say what the price was that you paid or whether it was ...


29

You aren't "rolling over" anything, you are availing yourself of the same right multiple times. But there are downsides: Companies don't have to sell to people abusing their systems - they can block your account and payment methods to prevent you abusing their booking systems There is no guarantee that the booking you just cancelled will be immediately ...


27

You may lose your money, or some of it, if the company goes bankrupt, which seems likely. According to the Guardian, the airline has suggested that credit card customers check with their card issuers to see if a refund is possible, and that package holiday customers may be protected by the package holiday directive. (Neither of these seems to apply to you ...


20

Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.


17

Schedules and cancellations are governed under Article X of the Adria Airways General Conditions of Carriage, the contract you agreed to when you purchased a ticket with them. This, in turn, is subject to national law and to Regulation (EC) 261/2004 since the flight originates in an EU country. As is the case with most airlines, one of two things will ...


16

According to this page by the Barcelona City Council's Municipal Consumer Information Office (OMIC), the first thing you should do is contact the business to try to mediate the complaint. If they don't give you a resolution within 30 days, you can lodge a complaint with them. The relevant quote from the page: We remind you, in accordance with Decree 98/...


13

This should have been a comment but I am forced to expand. I am not 100% sure because IANL and I don't have track of Spanish and European laws, but I am familiar with most principles. Basically, Europe protects consumer as they are in the weakest position. You have likely booked all your transports and entertainment for your trip, so you might suffer ...


9

TL;DR your sole option is to register as a creditor of WOW air with the curator/liquidator of the bankruptcy. Unless you bought additional insurance on your ticket First off, if you have an (ongoing-) travel insurance ((doorlopende-) reisverzekering), is to call your insurer and ask what they provide for bankruptcy of a travel agent. Usually your bank is ...


9

You can try contacting the national enforcement body in the EU country of your departure to hear if they can help. But even if they ultimately agree that it looks like foul play, they can't force the airline to pay out. At the end of the day, your recourse is indeed to file a civil lawsuit. Since there appears to be a dispute about facts, you will most ...


9

Yes, the relevant distance is the straight line (that is, the "great-circle distance") directly from your point of departure to your final destination. This was ruled by the European Court of Justice in Bossen v Brussels Airlines from 2017.


9

This kind of change is terrifically frustrating, and while not especially common, can happen on any airline. United normally sends emails when there is a schedule change, as well as providing notifications via its mobile app and website. Long ago prior to the Continental merger, they would also give me a phone call if I did not acknowledge the change within ...


8

In most countries, you would have to request a refund from Flighttix, the ticket seller. In some countries, customer is protected by joint and several liability. In this case, if Flighttix is uncooperative, you could legally request a refund from Etihad. You cannot, however, request a refund from both parties at the same time.


8

It's funny you mention this, because I've had the exact same issue with Booking.com in my most recent (and only) booking with them. The accommodations in question decided after I'd paid that they actually intended to reserve the rooms for a wedding party. "Oops." I also note that the letter you received sounds suspiciously like a form letter... Booking.com ...


8

I have been told by hotels that my reservation conflicts with planned construction work, or the room just isn't available, and in these cases they've arranged some nearby alternative hotel. Here, clearly, the room is available, and they just regret offering it for the particular price. And not a decimal-point error where they offered a $300 room for $30 or $...


8

I have no doubt that the airline will decline your compensation demands and claim the delays were caused by exceptionally bad weather. If you decide to proceed with your demand, I would even assume (but IANAL) that a court ruling would agree with the airline. It did snow exceptionally much in Munich last Sunday. I was there. The weather did not only ...


8

Email is not always helpful for this kind of thing; emails are easily lost and easily ignored, even if unintentionally. Call the airline and speak to an agent. Schedule changes occur quite frequently, and every airline reserves the right to change its flight schedule arbitrarily. From a custom service perspective, however, they don't want to inconvenience ...


8

Even if there were actual "extraordinary circumstances" in the EC261 sense, that would only get the airline out of paying the standard Article 7 compensation for lost time. They would still have a duty to offer you re-routing to your final destination (or, if you choose that, reimbursement of the ticket price you've paid) according to Article 8. When they ...


8

What you are referring to is called "Churning". Depending on where you are booking the ticket (eg, via a travel agent or directly with the airline) it is likely against the terms and service of the airline for either you or the travel agents. Doing it a small number of times will not be an issue, but if it's done repeated then you can expect the travel ...


7

While you can ask the airline, it is rather likely that they would not cancel and refund you the money, Ryanair is not known to be customer friendly. With other airlines and lots of people who need to be rebooked your chances are better. If you as a group have taken out travel insurance it is there you should ask first. By individual insurance contracts I ...


7

Contact your credit card issuer and dispute the charge, that is to say, request a chargeback. While the investigation runs, that part of your bill will be considered "disputed" and you will not have to pay it. You are extremely likely to be fully refunded. Oh wait, it's a debit card??? Okay, same deal. Except while the investigation runs, the money ...


7

Unfortunately this pretty common behavior for the Turkish Airlines website, especially since they "upgraded" it a year or two back. You can try using a different browser or using incognito mode, but odds are you'll hit the same problem again. In general if you're getting an error like this the only option will be to contact Turkish airlines directly, or if ...


6

Yes, this is very likely, and very common. In fact, if anything, I'm surprised you're able to get any refund at all! It's impossible to give an exact answer without knowing the full details of the fares purchased, but this will almost certainly be the combination of two or three different factors : Most airlines charge more for one-way flights than ...


6

Several sites seem to agree with what you have read, that the cancellation fee is per flight, not per booking. Which would mean 240 euro for your 4 flights. For example a flight refund site says: According to the website, a flight can be cancelled up to 14 days before departure, but cancellation fees of 60 euros per person and flight will be charged. ...


6

I can't tell you about the specifics of your airline, but let me tell you in general how this works. It is extremely unlikely that you will be denied boarding for overbooking when you check in, either online or at the counter. It virtually always happens at the gate. Airlines do not know until the very last minute whether all the people with tickets will ...


6

Expect delay and potential schedule changes. Carefully monitor the airline's website, notifications and flight status. This may all just work as planned but there is a chance of disruption so it's important to stay closely in the loop. A colleague of mine is currently stranded in Japan: they were supposed to return today but didn't get a new return flight ...


5

This flight was cancelled. Over the past few days, thousands and thousands of flights have been canceled across North American, especially in the area around Toronto, due to storms and temperatures reaching well below freezing. These conditions have affected everything from the ability to takeoff and land, as well as to prepare the aircraft. For example, ...


5

Forfeit (and reclaim the Passenger Duty - minus extra charges) or Re-book (with extra charges) You can apply to RyanAir to refund the Passenger Duty element of the fares only. There is an additional administration charge for this, however. Alternatively, re-booking can be done online, and is quite easy to do. Unfortunately there is a significant charge for ...


4

It may be that the agency you booked through (Booking.com?) is the one that erred. IF that is the case, they are responsible for fixing it. If the reservation made it to the hotel, and the hotel accepted it, they are on the hook for it. I worked Customer Service for a major hotel chain for 8 years. Hotels overbook the number of rooms, expecting ...


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