Questions tagged [booking.com]

To be used for questions in which the company Booking.com is important.

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8 votes
1 answer
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What does prepayment mean on booking.com?

I booked a hotel through booking.com and it says a prepayment is required the day after I book the reservation but it doesn’t say for how much and doesn’t explain about it. If the prepayment is let’s ...
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  • 91
0 votes
1 answer
134 views

Booking.com cancelation fee

What happens if I have missed free cancelation period and now to cancel reservation I have to be charged 500 Euros from booking.com, however, I do not have that amount available in My Revolut (which I ...
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23 votes
2 answers
7k views

What are the hidden fees for using booking.com

Trying to book a hotel using booking.com it states that "Additional charges may apply" What are those charges? How to calculate them? Do I have to Pay them in cash?
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3 votes
2 answers
372 views

Is a screenshot of booking.com acceptable for proof of accomodation?

I am planning to stay in the UK for 4 months after virus; I will need to show proof of accommodation to the immigration officer. What are accepted methods to provide proof of accommodation? Can I use ...
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8 votes
2 answers
999 views

How can I convince Booking.com I should not pay for a cancelled trip? [closed]

I booked a Holiday with booking.com to start 10th June. Now there are no flights, and no English people allowed in Marmaris at that time. So both the airline and the hotel will be unable tp provide me ...
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1 vote
2 answers
607 views

Booking.com not refunding my Disneyland Paris stay

Back in January, I booked to stay in Hotel Disneyland Santa Fe in March (in Paris). Due to the effect Covid-19 has had in everyday life and travel, Disneyland Paris had to close including the hotels ...
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1 vote
2 answers
391 views

Cancelling booking on Booking.com due to COVID-19

We are non-EU citizens and are banned to travel to Europe during this time. We had made non-refundable reservation of Ibis Styles Paris Meteor Avenue d'Italie via booking.com. However we're not ...
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  • 11
1 vote
1 answer
3k views

Booking.com cancellation fees during COVID-19 outbreak? [duplicate]

I booked an apartment in Barcelona for the 19th March, but obviously I’ll be unable to attend due to the coronavirus. I have paid for the apartment up front, in full. I messaged the apartment ...
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  • 573
2 votes
1 answer
1k views

What happens if the host cancels my reservation through Booking.com? [closed]

I booked through booking.com recently. After having the reservation I bought the plane tickets and I have everything set up for the trip. The reservation was auto-confirmed. Meanwhile, I got a ...
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  • 30.3k
0 votes
1 answer
113 views

Booking 1 day late to cancel what will happen? [closed]

I miscalculated the days i have to cancel the trip and now when I was canceling it said something about 150$ cancellation fee. I'm not quite sure was it a booking linked to some of my cards, what do ...
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0 votes
2 answers
188 views

How to find cheap accommodation in Europe

I'm touring Europe (Germany(Berlin and Munich),Austria(Salzburgh) and France(Paris)) for 11 days during Christmas and New year ( 24th Dec to 3rd January ) I would like to book the accommodation for ...
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1 vote
1 answer
2k views

Can I reserve a hotel with prepaid debit card on Booking.com?

I know there is no problem to reserve a hotel wit credit cards or debit cards on Booking.com but I don't see anyone book a hotel with prepaid debit cards. Because I can just have prepaid debit card to ...
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3 votes
1 answer
414 views

How can I know in advance if a private bathroom is not en suite?

A friend and I are going to visit Edinburgh. Since we are travelling from different locations and my stay is shorter, we booked different hotels. While booking her room, we searched together. I always ...
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3 votes
1 answer
387 views

Can I use a Forex card on booking.com?

I have a MasterCard based Forex multi-currency card issued in India. Can I use this forex card for payment in Euros via booking.com online? Can I use the forex card the same way we use the credit ...
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  • 287
2 votes
1 answer
515 views

Can I earn points for Accor if I book with booking.com?

If I use booking.com website to book a room at Novotel (which is part of Accor chain), can I still earn points for Accor Le Club loyalty program?
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  • 4,399
4 votes
1 answer
2k views

Is it possible to pay for hotel without physical card (booked via booking.com)

I booked a hotel through booking.com - where you pay at the property. However, my credit card provider - Sainsbury's bank - have massively let me down by being so slow in sending out my card. I got ...
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  • 141
70 votes
8 answers
13k views

Why are some hotels asking you to book through Booking.com instead of matching the price at the front desk?

It's happened to me a few times when I've wanted to book a room the same day. I've researched the prices on various hotels before visiting a hotel. At the front desk I present how many days I want to ...
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4 votes
1 answer
282 views

Forget to add a guest in non-free cancellation booking in booking.com

A friend of mine that lives in a country where they don't use credit cards asked me to make a reservation for him through booking.com. I wrote his name in the first field, then, I selected "pay for ...
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  • 267
9 votes
1 answer
27k views

How many 'genius' levels are there on booking.com?

booking.com tells you what level of 'genius' you are, but not how many levels there are in total. How many levels are there?
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  • 241
50 votes
4 answers
11k views

Host telling me to cancel my booking in exchange for a discount?

I booked through booking.com about 2 months ago, made a prepayment and everything. The place I booked has free cancellation up until 2 weeks prior. Now, the host has e-mailed me offering me a ...
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  • 573
15 votes
1 answer
3k views

What will happen if I checked in for another room in the same hotel, but not for the booked one?

I booked a room via booking.com and when I reached the hotel to check in I came to know that the room I booked was not air conditioned. So the hotel staffs offered me another room with air condition ...
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3 votes
2 answers
170 views

booking.com not canceling previous booking while booking another

I have already booked one hotel through booking.com. Now I want to book another. I want to keep both of these bookings for now and decide latter which one to cancel. Both of these hotels have Free ...
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  • 253
2 votes
0 answers
416 views

Booking.com prepayment [closed]

I recently reserved an apartment in Budapest through Booking.com, which was free of charge. Once I’d reserved the apartment, I got an e-mail from the host of the apartment asking me for a pre-...
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  • 573
2 votes
2 answers
999 views

Will I still be charged a cancellation fee from a hotel if I've already paid for my night in full?

I booked a night at a hotel on booking.com and have already paid the reservation in full which is £153. I can't make it anymore due to a family emergency. The booking.com email said that I will have ...
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  • 21
2 votes
1 answer
2k views

Is there any platform like Booking.com that accepts payments with a Maestro Card (Debit Card)?

I've been trying to book a hotel room, I've tried with many hotels, but at the payment phase, all of them ask for payments using either Visa or MasterCard, while I have Maestro. Can Anyone help ...
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  • 21
44 votes
3 answers
25k views

Hotel booking: Why is Agoda much cheaper than booking.com?

I noticed that Agoda.com often offers significant cheaper prices than booking.com when comparing prices (looking at the same hotel, same room type, same dates...). I wonder why that is considering ...
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  • 3,116
6 votes
1 answer
4k views

Is it safe to provide CVV number on booking.com

I have booked lot of hotels on booking.com. I have their genius status. I have successfully used cards previously to book the hotel without providing CVV number. They never asked me this in my ...
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  • 656
1 vote
1 answer
447 views

Can I pay my friends Booking.com reservation using my own debit card at check in?

I have recently booked a hotel with my friends card through booking.com. She will not make it to the hotel for check in time and I know booking.com doesn’t charge your card right away. They say it’s ...
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  • 39
2 votes
1 answer
168 views

Hotel booking at marriott

I paid for my hotel at booking.com. When a hotel runs your card at arrival for any possible future damages , do they charge your card right away ? Or do they keep your card information just in case of ...
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  • 39
46 votes
8 answers
16k views

Can a hotel cancel a confirmed reservation?

I booked a hotel a yesterday though Booking.com for a special occasion in Barcelona (I'm traveling from another European country). The booking isn't for another few months. The booking includes: Free ...
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2 votes
1 answer
370 views

Booking guarantee with an empty debit card

I’ve made a booking(with free cancelation) at booking.com with an empty debit card. I plan to pay with another card at the property. I’ve read about preauthorization of the full price, so can it be a ...
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3 votes
0 answers
67 views

Booking.com Cancellation fees [duplicate]

Before you read this question let it be known that this question has been asked before on this site; however, I find that my situation is slightly different then the others. I recently was searching ...
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  • 31
4 votes
0 answers
1k views

Cancelled my Booking.com reservation but hotel is still gonna charge me [closed]

So I booked two rooms in Booking.com and it said that there was free cancellation, so I was confident it reserving it, since I wasn't quite sure about booking the rooms but I wanted to reserve them ...
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5 votes
3 answers
674 views

Victim of a Vacation Rental Scam, how should I get the refund?

I booked a property via booking.com on 23rd for a stay in London UK from June 1 to June 7, 2019. I used my credit card. They pulled the full amount on 25th. After that on several occasion I updated my ...
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4 votes
0 answers
172 views

Used a debit card to book on booking.com for a hotel for six months that I thought had free cancellations [closed]

I just used my credit card to book a hotel for six months booking.com that I thought had free cancellation. I immediately found it that each month I booked had like 3K in cancellation costs, I ...
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19 votes
1 answer
2k views

Why do all Cuban hotels have no reviews in booking.com?

As the title suggests, why is that? The hotels are not really new on booking.com, I randomly checked a few hotels and some were listed on booking.com at the end of 2016! we are now in November, 2018, ...
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1 vote
2 answers
216 views

Regarding ratings of hotel

Different websites give different ratings for the same hotel. Why is it like that? Which one is the correct one? For example: Senani Hotel in Kandy: Google shows it to be a 2 star hotel But ...
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  • 297
3 votes
1 answer
5k views

Prepayment not charged yet

I booked hotel on booking.com and I choose non-refundable and prepayment option (yes, the cheapest one). That was 15 days ago and tomorrow I will arrive at hotel. But no money is charged and I am ...
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  • 33
-3 votes
1 answer
219 views

Why booking.com fully refund the amount I paid for a hotel room which I confirmed? [closed]

I did not cancel my booking but I am not sure why booking.com fully refund the amount to my account. The hotel I m going to stay asked for my credit/debit card number to secure my reservation which I ...
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  • 1
1 vote
1 answer
670 views

Denied check-in with a paid reservation, what can we do? [closed]

We made this reservation at booking dot com, with all money paid. At that day, we arrived at 8pm at the property, the property owner insisted that we arrived late and refused to check us in. ...
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  • 21
2 votes
1 answer
7k views

Is it mandatory to show my credit card upon my arrival at hotel booked using Booking website?

My cousin is going to book a room for me in Istanbul using his Mastercard. I've heard that the hotel may ask me to show the credit card with which the payment was made. If the cost of the hotel is ...
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  • 123
2 votes
2 answers
1k views

Booked hotel through booking.com and now want to cancel but they have card details!

I booked a hotel through booking.com to stay in Amsterdam. The reviews on booking.com were good and I have used the site before and cancelled without paying. After I booked the hotel my partner ...
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1 vote
2 answers
166 views

Can I pay online if I first book with "pay at property" option?

I chose the "pay at property" option while booking a hotel room on booking.com. Now I changed my decision to pay online, but couldn't find a way to do that. On the "bookings" page, I see the ...
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0 votes
0 answers
787 views

Booking.com - credit card invalid [duplicate]

I made a non-refundable booking on booking.com earlier today and was told that I would be paying on the day in the hotel. However I just received an email telling me that my credit card was invalid ...
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  • 9
1 vote
2 answers
3k views

Booking.com vs AirBnb [closed]

I was looking for a room for two people on AirBnb and Booking.com. On AirBnb seems there are cheaper rooms. Booking.com looks like is more expensive. Do you know why? What's the difference between ...
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  • 183
5 votes
2 answers
10k views

Book a room without a credit card?

I'll be landing in Toronto on May 23, 2018. I have an immigrant visa (I'm from Iran) and it's my first time coming to Canada. I need to book a temporary room for my first few days until I find a place ...
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  • 51
-1 votes
1 answer
824 views

Cancellation fee on failed booking [closed]

What happens if: I book a non-refundable room on booking.com; Credit card is invalid; The bank said the transaction failed; I cancel the booking. What about the cancellation fee?
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9 votes
1 answer
3k views

Booking.com confirmation not enough for France visa

My girlfriend applied for a Schengen visa from France two days ago. Now she got an update asking her to provide a hotel confirmation. However we did provide this (through booking.com). It includes ...
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5 votes
1 answer
322 views

Reservation is trying to change the price of a room

Over a month ago my girlfriend and I booked a hotel in Mazunte for 300 pesos a night on booking.com. The booking did not require a credit card and and said the price was to be paid in full at the ...
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7 votes
1 answer
31k views

Hotel booking for someone else with my credit card

I've used booking.com several times and am comfortable with the site. I currently face a new situation with a booking, on which I'd like advice. I've made a booking through booking.com for a 1 night ...
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  • 1,281