Questions tagged [united-airlines]

Questions about United (UA), a major international airline of the United States, and the largest Star Alliance member.

Filter by
Sorted by
Tagged with
44
votes
2answers
41k views

United Airlines joined my first name and middle name on boarding pass. How to correct this?

I am traveling within the US, but my boarding pass shows my first name and middle name joined as such: Firstmiddle instead of First Middle. How do I correct this, or is this something that shouldn't ...
31
votes
3answers
9k views

Unbookable column of seats on 777-200

I'm flying United, and at time of booking I can select my seat. On one flight the aircraft is designated as a 777-200. The seat selection diagram shows a 3-4-3 seat layout, ABC-DEFG-HJK. At time of ...
27
votes
5answers
23k views

How to obtain the return flight boarding pass?

Believe it or not, I've never flown before... I am flying United Airlines for a vacation for about a week and then I'm flying back via United Airlines. I read online that starting 24 hours before my ...
26
votes
7answers
119k views

Flying with a desktop computer (as checked luggage)

On an upcoming trip, I will be taking a desktop computer and monitor as checked luggage (on a United/Continental flight). What should I be aware of when doing this? What needs to be done to properly ...
19
votes
4answers
37k views

Do gate agents really seat young children away from their parents in United Basic Economy?

According to United, for Basic Economy fares: Seats will be assigned prior to boarding. Customers traveling together, including families, will not be able to sit together. My husband and I plan ...
19
votes
5answers
12k views

Is 54 minutes enough to transfer from domestic to international in Houston?

I'm currently scheduled to fly from New Orleans (MSY) to Mexico City (MEX), with a 54-minute transit in Houston (IAH). Both flights are on United, and I think they're on United mainline, not Express. ...
18
votes
3answers
6k views

Delayed international baggage held by customs

This is a strange situation I am in. Due to flight delays, I was rerouted into the US through a different airport. My initial route London-->Philadelphia was changed to London->DC->Philadelphia. ...
16
votes
9answers
74k views

Are bluetooth headphones allowed on flights in the US, particularly on United Airlines?

I have a United Airlines flight this week and I would love to listen to an Audio book for the duration. Unfortunately my only working pair of headphones are bluetooth. I've looked on United's web ...
15
votes
2answers
1k views

“Complimentary” flight after my final destination

I just booked my round trip to India from USA with one of the travel agents. Here is my trip Outbound - Newark - > Delhi - > Hyderabad Inbound - Hyderabad - > Delhi -> Newark But I see in the ...
14
votes
5answers
6k views

Can you let someone else use your boarding pass to get into a travel lounge?

Let's say I was traveling with a friend. My friend is flying economy whilst I'm flying first class. Could I visit the lounge, get the food and all that jazz, then exit the lounge, give my boarding ...
14
votes
3answers
2k views

What is a “backup” flight?

I was flying SFO-LAX-MEL on United. I had a 55 minute connection in LAX but the flight into LAX was ultimately delayed by 60 minutes. I spoke to a gate agent at SFO and she gave me a "backup" flight ...
14
votes
2answers
14k views

What do these warning/restriction codes in air tickets mean?

I bought airline tickets for a trip and received an email with these codes: NONREF/0VALUAFTDPT/CHGFEE What do they mean? I don't think they are specific to the airline's system (United), that is, ...
13
votes
2answers
2k views

Can United make me pay for rebooking a flight cancelled due to snowstorm?

My United flight to Europe originally scheduled for tomorrow 3/14 has been cancelled. I got an email from United asking me to choose from various alternative flight options, however the "list of ...
11
votes
4answers
3k views

Buying United miles from third-party sites

I can get a better deal on an international ticket by buying miles. I have reached my yearly limit with United - I can't buy any more miles. I found a site online that sells miles. Is buying miles ...
11
votes
3answers
470 views

With Airlines using the same programs, can I merge benefits?

I tried navigating the labyrinthine web sites for US Airways and Continental (both in the same alliance), and I gave up after the automated system made me rip my own ears off... Does anyone know ...
11
votes
2answers
3k views

United Airlines does not comply with baggage policy from IATA Resolution 302?

My itinerary: UA: Indianapolis -> Newark (operated by ExpressJet). Flight# UA** ANA: Newark -> Tokyo (operated by UA). Flight# NH** VNA: Tokyo -> Hanoi. Flight# VN** ANA policy allows 2 free ...
11
votes
3answers
12k views

Will I be able to use United Airlines ticket that was paid by a credit card of my friend from USA?

I am from Europe, and I live in a country that is not listed on the United Airlines site as an option country to buy a ticket from, and I need a ticket from NY to SF (I will get to NY with a ticket I ...
11
votes
1answer
553 views

Does booking directly from an airline improve customer service in resolving problems?

In 2012 I used a third-party site to book international flights on Air Canada and had many problems resulting from missed connections (their fault). Ultimately I got no compensation and at one point ...
10
votes
3answers
1k views

Booking a trip to earn airline status

My partner and I are both very close to getting reward status by the end of the year, each on a different airline. We are considering making a quick weekend trip to put us over the edge, but we don't ...
10
votes
1answer
1k views

Who is responsible for the refund policy on a code-share flight?

During July 2019, I booked flight UA7938 for March 30 through United Airlines for my honeymoon. With everything involving Covid-19 happening, I'm trying to see if I can get a refund for the ticket or ...
10
votes
2answers
13k views

Use United Airlines travel certificate for another passenger?

When I look at changing a flight to a cheaper flight, I see that I'll be issued a "United Airlines Travel Certificate" (for the difference in cost, minus the change fee). Can that credit then be used ...
9
votes
3answers
3k views

What are the disadvantages of joining United's MileagePlus program?

I get the obvious benefits, but I don't see what are the downsides of joining Mileage Plus program? Do they require you to apply for credit card? Or you can join by just filling in your data during ...
9
votes
3answers
6k views

Can I leave O'Hare airport during my layover?

I am flying into Chicago tomorrow and have a 5.5 hour layover. I am arriving from Holland and flying to Canada afterwards. Is this possible?
9
votes
2answers
18k views

Compensation for delayed baggage on international United flight

My bag on an international flight with United Airlines was delayed. The bag got delivered at its destination about 36 hours after I arrived. During that time, not only did I not have clothes to change ...
9
votes
1answer
280 views

United Premier member on a Continental flight operated by United

I am a silver premier member of United. One good thing being a premier member of United is that I can enjoy Economy Plus seating. I found a ticket issued by Continental, but operated by United. In ...
9
votes
1answer
376 views

Is it my fault if I miss a United Airlines flight because they're short on staff and cannot check me in for 2 hours?

To make a long story short I had an international flight this morning (Toronto -> Newark -> Caribbean). I had no checked bags so I arrived 2 hours before the flight. The kiosks could not complete the ...
8
votes
2answers
18k views

Is 50 minutes enough time to transfer between Terminal A and C at Newark (EWR)?

We'll be arriving at Newark airport (with two kids under 7) at Terminal A and our flight connection is in Terminal C. Is that enough time to catch the connecting flight? Update: both flights are on ...
8
votes
2answers
107k views

Is there a weight limit for carry-on luggage with United Airlines?

I'm flying in economy with United Airlines, and I know there are limits on the physical size of carry-on bags, but is there a certain weight limit for them?
7
votes
4answers
384 views

For a connecting flight, will United need my final destination visa?

I am flying from New York to Islamabad and am connecting in the UK. The flight from New York to the UK will be with United Airlines. Will United need to see a Pakistani visa or authorization to enter ...
7
votes
2answers
13k views

Do I need to go through security at Newark airport after flying in from NC before boarding international flight to Ireland?

I will be flying from Asheville, NC to Newark with a 2 1/2 hours layover before boarding United airlines to Dublin, Ireland. Will I need to go through security again? I will not have checked ...
7
votes
4answers
33k views

How do I redeem airline vouchers when booking through a website?

So, I got bumped from a United flight a while back (last April to be exact, so I'm nearing the one year mark). As part of the voluntary bump, I got a $400 voucher to be used towards purchasing ...
7
votes
2answers
1k views

How can I get standby for free for an earlier United flight from my connecting city?

I'm flying United from DTW to ORD to SFO. However, I have a 3 hour layover at ORD and, in that time window, there are 2-3 earlier flights that depart to SFO from ORD. If I'm not mistaken, United ...
7
votes
1answer
335 views

How does the US COVID-19 travel ban apply to the EU spouse of a US citizen? [closed]

I am a French citizen, legally married to a US citizen. I currently live in Germany while my husband lives in the US. I was supposed to fly to the US on Sunday (March 15) on a Lufthansa flight from ...
6
votes
4answers
15k views

Do I really need to arrive more than 2 hours early for a domestic flight out of MSP?

The website for the Minneapolis St Paul International Airport recommends that passengers arrive at least 2 hours early for domestic flights. This sits at odd with my understanding one should generally ...
6
votes
3answers
2k views

Electronic ticket with no printer

How can I fly if I can't print my electronic ticket at home to take to the airport? My printer is giving out very faded copies.
6
votes
4answers
6k views

Will my aircraft have single or double prong headphone connection?

I will be travelling on a Boeing 777-300ER and want to use my Sony headphone which has a one-prong connection. Would I need an adapter for a two-prong situation? My return flight is on a Boeing 777-...
6
votes
1answer
283 views

United changed my nonstop to a two-legged itinerary. What's my recourse?

I bought a nonstop international ticket (UA896 returning on UA895, Asia to the USA) on United Airlines through their web site. When I arrived at the airport, they put me on a flight to SFO and gave me ...
6
votes
1answer
270 views

Can I “park” the value of a non-refundable airline ticket?

I have a ticket on United (Economy "K" class) for a 2-week trip in January from Canada to the US. The ticket is non-refundable, but is changeable for a hefty fee ($200) and is valid for a year. The ...
6
votes
2answers
512 views

Can I buy a ticket on United Airlines site if I am from Serbia?

I am from Serbia. I am buying a New York to San Francisco ticket in advance on the United Airlines site, and I have just come to the payment stage with my VISA but am worried on how should I obtain ...
6
votes
3answers
20k views

What is the most effective way to use United (MileagePlus) miles?

Over the past few years I've accumulated enough MileagePlus miles on United for a reward. I've never used miles before, and was wondering how to use them to get the most out of them. Is simply booking ...
6
votes
2answers
886 views

United club: same day arrival and no departure - can I still use

As a customer of a certain credit card company, as part of the credit card fee, I have access to a few (2-4 a year) "United club passes". Very soon I will be flying into and arriving Chicago O'Hare ...
6
votes
3answers
741 views

Is my luggage automatically transferred from United Airlines to LuxAir at Munich airport?

I am traveling on United Airlines to Munich and then connecting to LuxAir. Will my checked in luggage be automatically transfered to the LuxAir flight or do I have to do it myself?
6
votes
2answers
172 views

Does 24-hour grace period apply after paid changes to airline reservations?

As I understand it, airlines in the USA are required to provide a 24-hour grace period after making a new reservation, during which the reservation can be cancelled or changed for free. However, what ...
6
votes
1answer
184 views

Are airlines reducing seat recline?

On one of United's B767-300 from EWR to TXL and I seem to remember the seats reclining slightly more several years ago. More specifically, it seemed like the in-seat TV screens we're almost bumping ...
6
votes
1answer
155 views

How can I check in online for an international United flight if my passport is extended?

Yesterday I've faced an unusual conundrum: for some asinine reason United won't let you check in online unless you download their app and take a photo of your passport. Supposedly they use the photo ...
6
votes
1answer
3k views

Take a nap in the United Club in Chicago O'Hare?

I'm bracing myself for a rather long trip: a 3 hour flight, 8 hour layover, and then a 16 hour flight. Also, I will be getting up around 4am that morning. So it will be really helpful if I can find ...
6
votes
1answer
90 views

If I credit miles from my United flights to Singapore, can I still use the United app + precheck?

I have not switched my frequent flyer program to Singapore Airlines because I enjoy using Precheck + the United app. If I buy a United flight online and credit to Singapore Airlines program, can I ...
5
votes
3answers
2k views

Is 1hr 25mins long enough to go through international layover processes in the USA?

I am travelling from Vietnam to Washington via Hong Kong and San Francisco, the trip looks like this: SGN - HKG - SFO - IAD. The layover in SFO is only 1hr 25 mins, and I'm not Canadian or American, ...
5
votes
1answer
1k views

How to get boarding pass during layover?

I'm flying from Cork to London with Aer Lingus and then London to Los Angeles with United after an hour layover in London. United Airlines isn't letting me check in to my flight, saying that my "...
5
votes
2answers
5k views

Is 2h 45m enough for a layover in Newark Liberty International transferring from an international to a domestic flight (Terminal B → Terminal C)?

I am arriving from Frankfurt(FRA) to Newark(EWR) and I must pass the Customs and Border Control before catching the next flight to Baltimore (BWI). Both flight are on the same ticket by United ...