Questions tagged [united-airlines]

Questions about United (UA), a major international airline of the United States, and the largest Star Alliance member.

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2answers
87 views

United Airlines online check-in for international departures from the US

What are United Airlines' criteria for issuing a boarding pass to a passenger checking in online for a flight departing the US (to Germany, if it's relevant, with a connection to Croatia)? The ...
2
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1answer
95 views

Changing return leg only on a return flight

For my specific itinerary with United Airlines, one-way flight from A->B is 900$, and a return flight A->B->A is 1350$. They are offering free changes right now https://www.united.com/ual/en/...
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1answer
109 views

If I book a flight with a passport and the airline employee at the check-in desk refuses it, can I check in with a second passport of mine with UA?

I have a French passport and a US passport. If I book a flight with United Airlines with one passport and the airline employee at the check-in desk refuses it due to its physical condition, can I ...
10
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1answer
2k views

Who is responsible for the refund policy on a code-share flight?

During July 2019, I booked flight UA7938 for March 30 through United Airlines for my honeymoon. With everything involving Covid-19 happening, I'm trying to see if I can get a refund for the ticket or ...
7
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1answer
533 views

How does the US COVID-19 travel ban apply to the EU spouse of a US citizen? [closed]

I am a French citizen, legally married to a US citizen. I currently live in Germany while my husband lives in the US. I was supposed to fly to the US on Sunday (March 15) on a Lufthansa flight from ...
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0answers
50 views

United Airlines waivers and ticket value expiration

United recently waived change fees for departures during March and April. However, it looks like the value of tickets is only good for a year since initial purchase, so if I bought my tickets back in ...
2
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3answers
417 views

Airfare refunds for coronavirus

Has anyone had success getting airlines to issue refunds, or at least extend the value of unused tickets, for upcoming travel that had been booked long before the COVID-19 outbreak? My question ...
1
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2answers
71 views

United WiFi Outside of Continental US

I'm trying to determine if it is worth purchasing WiFi for my flight and am looking for experience with availability of United WiFi when exiting the continental United States. I will be traveling on ...
2
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1answer
187 views

Canceling United Flight - Credit Policy

I need to cancel or possibly change an international flight on United with a non-refundable ticket (class T). When I log in to the app and hit cancel, the credit shown is the exact amount I paid for ...
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0answers
49 views

Connection time Dulles [duplicate]

We booked our flight through Expedia and are traveling on 2 airlines, one PNR and no checked baggage. Flight from Chicago on United arrives at 8:45 pm. Flight to Lisbon on Lufthansa leaves at 10:20. ...
2
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2answers
150 views

Can I cancel my outbound round-trip flight for one passenger?

Right now two people, (1) and (2) have a booked round-trip itinerary from A → B → A. I am hoping to add a stop to person (1)'s travels, and not to person (2)'s. (1) would travel from A → X → B → A ...
9
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1answer
385 views

Is it my fault if I miss a United Airlines flight because they're short on staff and cannot check me in for 2 hours?

To make a long story short I had an international flight this morning (Toronto -> Newark -> Caribbean). I had no checked bags so I arrived 2 hours before the flight. The kiosks could not complete the ...
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1answer
127 views

Do United Airlines economy tickets include checked bags?

When booking a domestic 'economy' ticket with United Airlines, does that ticket include a checked bag? What I know so far There is no specific mention of how many checked bags are included with an ...
14
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5answers
6k views

Can you let someone else use your boarding pass to get into a travel lounge?

Let's say I was traveling with a friend. My friend is flying economy whilst I'm flying first class. Could I visit the lounge, get the food and all that jazz, then exit the lounge, give my boarding ...
1
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2answers
86 views

What is the cut-off time to obtain one's boarding pass at LIM airport when flying with United airlines (passenger has online checked in)?

Assume a passenger has online checked-in their flight with United Airlines but the United Airlines website wouldn't give them their boarding pass online, and instead asked them to obtain their ...
2
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2answers
127 views

What is the minimum time to check-in at the counter for an international flight with United Airlines where the first leg is domestic?

What is the minimum time to check-in for an international flight with United Airlines where the first leg is domestic? I read on https://www.seatguru.com/airlines/United_Airlines/checkin.php (mirror):...
2
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1answer
36 views

Price alert for specific flight on specific date @ specific time via United?

I've been monitoring a very specific nonstop round-trip ticket from XXX to YYY, leaving on 12/27 @ 08:20AM and returning on 12/30 @ 9:50AM via United. As of right now, this very specific flight is $...
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1answer
208 views

How to read or modify other traveler's date of birth for United Airlines flights?

I've booked an intercontinental United Airline flight to the US for me and some friends of mine. The UA site requires to enter the date of birth and the gender of all the passengers, specifying that ...
2
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0answers
459 views

Purchasing tickets on United for someone else

Some time ago I was trying to purchase flight tickets for someone else (from Eastern Europe to the US), to be specific, for 4 people at a time (I'm not among them), through the United website. I tried ...
6
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1answer
289 views

United changed my nonstop to a two-legged itinerary. What's my recourse?

I bought a nonstop international ticket (UA896 returning on UA895, Asia to the USA) on United Airlines through their web site. When I arrived at the airport, they put me on a flight to SFO and gave me ...
3
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1answer
124 views

Is Fast Track Security in Heathrow included with business class tickets?

I'll be flying into and out of Heathrow in November via business class (United Polaris business class and Turkish Airlines Business Class). In reading about Fast Track Security it sounds like my ...
4
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1answer
311 views

Can I double-dip a flight and claim it for both United and Lufthansa status miles?

I've always booked United flights, but some legs of the "United" trips (ticket codes all starting 016) are operated by Lufthansa. I've already/automatically got these flights for United MileagePlus ...
5
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0answers
66 views

Fare baggage rules regarding tickets that are partially fulfilled by another airline

I am booking a return trip from the Middle East to the USA with a connection in the USA on the first direction, and a connection in Europe in the return flight. There are four flight legs in total, ...
1
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1answer
89 views

Travelling from YYZ -> ORD -> GCM - connections and luggage

The Mrs. and I are taking a holiday break in Grand Cayman this winter, flying United from Toronto Pearson (YYZ) -> Chicago O'Hare (ORD) -> Grand Cayman (GCM), and flying GCM->ORD->YYZ on the way back....
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1answer
67 views

Is the change fee deducted from fare credit?

Earlier this year I had to cancel a non-refundable flight (6 tickets) on United. We were told that they would hold the fare value as a credit for 12 months, but that if we wanted to use that credit ...
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1answer
82 views

Delayed travel with United Airlines [duplicate]

On 19th April, we left on a Lufthansa flight to Frankfurt - UA8848. The departure was then delayed. So we arrived late and missed our connecting flight which was due to depart at 9.00 to Heathrow (...
5
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1answer
75 views

International travel with pet: what about the first leg (United, THY)

Since United and Turkish are both Star Alliance, I can buy the entire ticket from Turkish and fly from my small city to a big airport (such as ORD) with United, then to Turkey (or wherever) with ...
6
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1answer
184 views

Are airlines reducing seat recline?

On one of United's B767-300 from EWR to TXL and I seem to remember the seats reclining slightly more several years ago. More specifically, it seemed like the in-seat TV screens we're almost bumping ...
5
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1answer
89 views

UK Citizens transiting through T1 at Sydney Airport

We are arriving in Sydney Terminal 1 at 6.45AM and departing T1 Sydney at 9.50AM to Nadi Fiji, will it be possible? What procedures will we go through? We are traveling on british passports coming in ...
2
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2answers
1k views

Carry-on policy for travel humidifiers - United Airlines

I am traveling to a state with dry air, and I was thinking of taking a travel humidifier with me. Can I carry something like this or this or this in my carry-on on a United Airlines flight? I ...
5
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1answer
994 views

Compensation for United Airlines 5-hour flight delay

Due to errors with the navigational and autopilot system, my flight from Shanghai to Chicago was delayed by over 5 hours. Nearly all passengers missed flights and received new boarding passes for ...
31
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3answers
9k views

Unbookable column of seats on 777-200

I'm flying United, and at time of booking I can select my seat. On one flight the aircraft is designated as a 777-200. The seat selection diagram shows a 3-4-3 seat layout, ABC-DEFG-HJK. At time of ...
2
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1answer
148 views

Is 2h 45m enough for a layover in Newark (EWR) for a non-US citizen transferring from an international to a domestic flight (Terminal B to C)?

I will be arriving from Singapore to Newark (likely at Terminal B) on Singapore Airlines at 06:00am. My connecting flight to Chicago (likely at Terminal C) is scheduled to depart at 08:45am. This will ...
1
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1answer
181 views

Newark, NJ Airport - security twice? [duplicate]

I'm on United from SFO to Providence with a stop for my connecting flight at Newark, NJ. United all the way. Seems to me the last time I flew through Newark, they required I go through security again. ...
2
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1answer
110 views

One ticket, two connections, three flights: who will be responsible if one is missed?

I bought a ticket from United, includes 3 itineraries: (a) domestic flight operated by United (b) international flight operated by United (c) international flight operated by Lufthansa The ...
1
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2answers
1k views

How to get a refund from United Airlines?

I had a reservation on United Airlines a few weeks ago that was traveling from USA to UK. I never even made it out of the USA. The first leg of my flight was delayed and I missed the second leg as a ...
2
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2answers
258 views

47 minute layover at Newark, is this doable?

Searching for flights from Aruba to Ottawa, Canada using Expedia.com I run into this gem: Is this doable? Also, I read somewhere you could do US Immigration in Aruba, is this correct? (This ...
2
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1answer
294 views

Reservation value on united.com cancellation page = refund value?

This seems like an extremely basic question, yet after quite some research the only relevant info I found was that I should have saved a PDF of the fare terms provided only once during the reservation ...
2
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1answer
247 views

Is 1 hour 15 minutes enough time to move from a United Airlines flight to an Air Japan flight at Narita?

My wife and I are flying into Narita Airport, Japan, on a United Airlines flight arriving at 3:30 pm from San Francisco. We're supposed to catch an Air Japan flight at 4:45 pm to Ho Chi Minh City, ...
-7
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1answer
326 views

Fall asleep in terminal and miss connection fight: recover change fee

I recently was returning from a trip from Europe and missed a connection flight because I fell asleep in the terminal. I showed up to the gate about 10 minutes after it closed. This was my own fault ...
19
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5answers
12k views

Is 54 minutes enough to transfer from domestic to international in Houston?

I'm currently scheduled to fly from New Orleans (MSY) to Mexico City (MEX), with a 54-minute transit in Houston (IAH). Both flights are on United, and I think they're on United mainline, not Express. ...
0
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1answer
518 views

Do I have to collect my checked luggage when transiting through Sao Paulo?

Im looking to fly from Newark to Brazil on United airlines and then Brazil to Argentina on an Brazilian airline called Gol. Im worried that I may have to collect my bags in Brazil and then check them ...
6
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4answers
6k views

Will my aircraft have single or double prong headphone connection?

I will be travelling on a Boeing 777-300ER and want to use my Sony headphone which has a one-prong connection. Would I need an adapter for a two-prong situation? My return flight is on a Boeing 777-...
5
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1answer
4k views

Missing questions on a DS-160 form

What do I do if some of the questions on my form do not appear on my spouse's form? My spouse and I are applying/filling out DS-160 forms for our B2 visa. But I am amazed to notice that some of the ...
6
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1answer
155 views

How can I check in online for an international United flight if my passport is extended?

Yesterday I've faced an unusual conundrum: for some asinine reason United won't let you check in online unless you download their app and take a photo of your passport. Supposedly they use the photo ...
-1
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2answers
167 views

Airline responsibility during connection

My United Airlines flight out of Miami was delayed due to mechanical problems. I was assured that my connection to my final destination would not be in jeopardy. I raced to the gate only to be met ...
18
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3answers
6k views

Delayed international baggage held by customs

This is a strange situation I am in. Due to flight delays, I was rerouted into the US through a different airport. My initial route London-->Philadelphia was changed to London->DC->Philadelphia. ...
1
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2answers
2k views

35 minutes between connections on Newark airport

I am flying from Chicago to Aruba with a connecting flight in Newark. Between the landing time and take off time is 35 minutes. Is it a viable travel plan? I am flying United.
44
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2answers
42k views

United Airlines joined my first name and middle name on boarding pass. How to correct this?

I am traveling within the US, but my boarding pass shows my first name and middle name joined as such: Firstmiddle instead of First Middle. How do I correct this, or is this something that shouldn't ...
1
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0answers
79 views

Does United Airlines have a smart suitcase ban that also bans those with removable batteries? [closed]

I have a Raden A22 carry on bag, and I'm flying on United. The Raden site says it is TSA-approved, and it has a removable battery. Have there been any new rules besides the ones affecting suitcases ...