Questions tagged [turkish-airlines]

Türk Hava Yolları A.O., Turkish Airlines (IATA "TK"), headquartered at Yeşilköy, Bakırköy, Istanbul carries the flag for the Republic of Turkey. A Star Alliance member.

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6 votes
1 answer
794 views

As an Indian citizen, can I exit Delhi airport during a 9-hour long transit?

I am an Indian citizen travelling from Istanbul to Kolkata. I have booked with Turkish Airlines. My Istanbul-Delhi leg is with Indigo and I arrive in Delhi at 05:00. And then my Delhi-Kolkata leg is ...
0 votes
1 answer
53 views

Bangalore-Delhi-Oman-Istanbul and need for transit visa in Oman?

I am an Indian passport holder travelling on the above itinerary with BLR-DEL and DEL-MCT operated by AirIndia and MCT-IST operated by Turkish Airlines. My layover at MCT is 3:55 hours, do I need a ...
8 votes
2 answers
25k views

Can I split my 30kg check-in luggage into multiple suitcases?

I am travelling with Turkish Airlines, from Berlin to Istanbul, and I am allowed 30kg of luggage or check-in. However, in the booking it doesn't mention the number of luggage items that I am allowed. ...
4 votes
1 answer
759 views

Websites to calculate probability of upgrade for flight

Are there websites that will try to calculate the probability of an upgrade for a particular flight and date? I suppose the occupancy rate of business and economy class and other factors would help ...
4 votes
2 answers
1k views

Frankfurt best Star Alliance lounge at Terminal 1 (international) departure

Next week I fly out of Frankfurt on Turkish airlines (economy) and there are several lounges available on Star Alliance Gold. Any recommendations on which might be the best lounge to use? I am ...
4 votes
2 answers
812 views

What is the Customs limit for alcohol import to Turkey?

I am travelling soon to Turkey and wish to bring some nice French wine as gifts. I have seen mention that only two 750-ml bottles of wine may be brought into the country (or one 1-liter bottle). I ...
7 votes
0 answers
325 views

Why was my visa identified by the airline as invalid?

This is a curious case. My tourist visa was issued at the embassy of the Philippines in Tehran, Iran. My visa was valid until November 29, 2023. That means that I was allowed to enter the Philippines ...
1 vote
0 answers
678 views

Delayed Baggage Compensation Turkish Airlines

I was recently on a trip and my baggage was delivered late (to the tune of 46 days after my arrival). I filed a delayed baggage report via Turkish Airlines' online form. The updates were ...
4 votes
0 answers
638 views

Denied Boarding

On the 21st of November I had a connecting flight on Turkish Airlines from Lahore (Pakistan) to Santo Domingo (Dominican Republic) via Istanbul amd Panama City. In Istanbul, when the Panama City ...
34 votes
1 answer
6k views

What action can I take against Turkish airlines for denying me boarding?

I request some clarification if this applies as 'incorrectly denied boarding' by Turkish Airlines despite having a valid Schengen visa The intended travel: I was supposed to travel from Mumbai-> ...
2 votes
1 answer
216 views

Under what conditions does Turkish Airlines provide a free hotel room to passengers on a long layover?

I have more than 12 hours transit time at Ataturk airport by Turkish airlines .. does company provide me a room or just stay at airport hall ,, and provide nothing?
10 votes
1 answer
4k views

Why were passengers asked to leave infant boarding pass on the seat when leaving then plane?

Recently I was flying 2 times with charter airlines. The "after landing" communication which usually says to stay in your seats and keep your belt fastened had an additional note which I've ...
13 votes
1 answer
2k views

Can airlines deny boarding if my port of entry is different than the country which issued the Schengen visa?

Few days back I did a Europe tour from India. As stated by many (I haven't confirmed official documents), I can apply for a visa from the country which is either my first port of entry in this case ...
1 vote
1 answer
286 views

Lounge access at Istanbul flying Indigo as M&S Elite

I am a Turkish airlines Miles and Smiles Elite member. Next week I have a trip from Berlin to Istanbul flying Turkish and then an Indigo airlines flight to India from Istanbul Would I still be able to ...
1 vote
0 answers
74 views

Biometric face id at Istanbul airport

Is there a biometric ( face id) based system at Istanbul airport? I know that Star alliance has similar systems at Frankfurt and Zurich ( I had to enrol for those via the Lufthansa app) and I recall ...
3 votes
2 answers
1k views

14 hours layover in Istanbul

Italian citizen here, travelling from Italy to Tokyo with 14 hourse layover in istanbul. I was searching what to do in that HUGE amount of time, so I saw in Istanbul airport there are many lounge, but ...
21 votes
4 answers
4k views

Why do Turkish Airlines gate agents at Istanbul Airport take photos of passenger passports?

The gate agents of Turkish Airlines have point-and-shoot digital cameras with which they take photos of passenger passports. They did not ask for permission to do that nor provided a reason. Any idea ...
1 vote
1 answer
128 views

Getting compensation for baggage that agency failed to add to the ticket

I have bought a Turkish Airlines plane ticket through online travel agency https://www.smartfares.com. The ticket included checked baggage ($20) but at the check-in I discovered that the airline "...
5 votes
1 answer
983 views

EC/261 eligibility for a multi-flight itinerary only partly in the EU

A followup to this question: I have booked an itinerary on Turkish Airways travelling from outside the EU to the EU via Istanbul, consisting of four flights, all on the same PNR. Asia-IST IST-EU EU-...
4 votes
2 answers
17k views

Turkish airlines new fares. Is 'Economy Promotion' modifiable?

Several days ago, I visited the new web site of Turkish airlines and see some interesting fares. However, I can't figure out whether the cheapest fare ticket can be be modified or not. I'm not ...
4 votes
0 answers
3k views

What options do I have to seek further compensation from Turkish Airlines for the delay in delivering my baggage?

Turkish Airlines lost my baggage and it took them six days to deliver it to me. This delay caused me to spend almost $2k because I had nothing to wear and the next day was a holiday. I didn't even ...
1 vote
0 answers
2k views

Flight booking with XXX as given name on passport

I am booking a flight for me and my family. My daughter’s given name is on her Canadian passport as 'XXX' while her full name is in the surname field. What should we put as her first name while ...
-3 votes
1 answer
80 views

Airline Fees for changing flight [closed]

I want to change my return flight and want to know the fees to change it and if i only have to pay a fee to Flighthub or also turkish airlines. I need the cost for both.
15 votes
3 answers
5k views

May I get off in an intermediate city of my route during transfer?

I want to go from Panamá to Turkey. There're direct flights of Turkish Airlines that are expensive. And there're flights Panamá -> Istanbul -> Baku there're cheaper 2 times of the same airline. ...
3 votes
1 answer
399 views

Transit Visa for Indian Citizen in Istanbul

I am an Indian citizen living in the US on an H-1B visa. I am travelling back to India from the US via Istanbul on a Turkish airlines single ticket. My stopover is ~3 hours only. Do I need a transit ...
1 vote
1 answer
457 views

Are masks still enforced on Turkish Airlines flights from countries without a mask mandate?

The mask mandate on airplanes has been abolished in the US back in April, however I can't find any updates from Turkish Airlines on how they deal with flights originating from US airports. Are masks ...
1 vote
1 answer
253 views

Compensation in case of delay from the EU via Turkish Airlines

I am traveling from an EU country through Istanbul, all via Turkish Airlines. My connection time at the Istanbul airport is for less than 90 minutes. In the unfortunate case that I miss my connection, ...
0 votes
0 answers
222 views

Can I upgrade my Turkish Airlines ticket to business class?

I've purchased a ticket on Turkish Airlines from the US to Asia and would like to upgrade the transcontinental leg to business class. When I log into the Turkish Airlines website I'm only offered to ...
6 votes
1 answer
3k views

Surname blank on passport - Query about booking airline tickets

I want to book tickets for my parents' travel from India to Germany and back by Turkish Airlines and Alitalia . However, I have the following question : On my father's passport, his full name (AAA ...
6 votes
1 answer
397 views

Can I reschedule a Turkish Airline ticket without paying the "call center price"?

I needed to change a ticket and the website did not let me change it online, claiming a series of errors. I called Turkish Airline to open the ticket so that I could pick a date later. Today I called ...
3 votes
1 answer
271 views

One leg of ticket cancelled, other leg disappeared online

I am going from Los Angeles to Istanbul and then to Tehran. Turkish airline flight has been canceled to Tehran. When I am going to reschedule my ticket, it only shows that I have 1 flight (Istanbul to ...
0 votes
2 answers
11k views

Turkish airlines: can't re-schedule flight with changed date/time

We're having problems with Turkish Airlines's flight re-schedule system, and we're a bit in panic. We - a group of 6 people - booked and paid for a flight from Budapest to Ankara with a stop in ...
14 votes
3 answers
10k views

Two legs on different tickets with Turkish Airlines - is baggage checked through

I'm booking a flight one-way from Ashgabat to Dublin via Istanbul. If I book the two legs separately, both with Turkish Airlines, it'a about €120 cheaper than booking it as a single (again with ...
3 votes
1 answer
77 views

Do Indian citizens residing in Malaysia need entry permit to enter Sweden after Swedish work permit is approved? [closed]

I'm an Indian citizen working and residing in Malaysia. I am moving to Sweden for a job. I remember that when I moved to Malaysia from India I got a single entry visa to enter Malaysia because Indian ...
4 votes
2 answers
541 views

A refund that I think my agent wants to cheat me on

I got a return ticket of Turkish Airline from Lagos to Chicago using an agent called ST. KINGS CROWN TRAVELS. I paid #269,248 and left for Chicago on 2nd Nov 2015. I got to chicago and then had the ...
11 votes
1 answer
8k views

Turkish Airlines rules to get free accommodation on long layovers

I've flown a couple of times with Turkish Airlines and, the last time I had a long layover at Istanbul airport I applied to a free tour with Touristanbul. When I was waiting for the tour start at the ...
1 vote
2 answers
2k views

Does anyone know if I would be allowed to bring my power bank of 30,000mAH in my carry-on bag for all 3 three of these airlines?

I'm traveling to Instanbul, Turkey from the United States using 2-3 different airlines (United, Air Canada, and Turkish Airlines) to get there. Does anyone know if I would be allowed to bring my power ...
1 vote
2 answers
1k views

"Due to a technical error the e-ticket cannot be shown" error with Turkish Airlines. Anything I can do to view my reservation?

I'm trying to get into my Turkish Airlines reservation and I'm seeing the error on their website: Due to a technical error the e-ticket cannot be shown. If I try the mobile app, I'm seeing the error:...
2 votes
1 answer
167 views

What does cancellation policy mean Turkish Airlines fare rules page?

I would like to purchase a roundtrip ticket from Turkey Airlines and am somewhat confused on the cancellation policy in fare rules page For international flights, under "economy promotion", ...
9 votes
1 answer
47k views

Where can I find the e-ticket number of a previously flown Turkish Airlines flight?

I have the reservation number, but I need the 13 digit e-ticket number for a couple of months old flight with Turkish Airlines. I've done the check in online, if I remember correctly. It seems on the ...
2 votes
2 answers
162 views

I have a transit that will pass by CGK airport on 25 Jan 2021

I am traveling from Cairo, Egypt to Sydney, Australia and I have a layover of 4 hours at CGK airport on 25 Jan 2021. Ideally this shouldn't be a problem, however Garuda Indonesia is stating on its ...
4 votes
1 answer
634 views

Turkish Airline didn't allow me to board due to covid restrictions

Last month I planned to take a trip Helsinki-Istanbul-Bishkek through Turkish Airlines. Usually we as Estonian citizens don't need a visa to enter Kyrgyzstan but due to Covid I wanted to be sure and ...
4 votes
3 answers
348 views

When do flight cancellations start to affect previously confirmed reservations?

Before COVID, I booked some flights on Turkish Airlines (TK). Due to COVID, the trip is off the cards, so I'd like to get a full refund. However, under TK's policies, while I'm entitled to change ...
3 votes
1 answer
21k views

How long does Turkish Airlines take for a flight refund?

Recently booked a ticket to Glasgow through Turkish Airlines and had to cancel the booking as I've inputed the wrong date. I called the airline operator and they said I was eligible for a full refund, ...
1 vote
3 answers
435 views

Turkish Airlines Cabin Baggage COVID - are they enforcing the 4kg rule?

I have seen the discussion about the Turkish Airlines COVID Cabin policy which makes little sense. Regardless though, does anyone know if they are enforcing it? I, like many, will be transferring at a ...
4 votes
1 answer
326 views

I have a flight from Istanbul to Vancouver with overnight layover at Montreal. Where do I need to do my quarantine if I decide to spend night at hotel

I have a flight from Istanbul to Vancouver with long overnight layover at Montreal. Where do I need to do my quarantine if I decide to spend night at hotel? Or can I stay at the airport for a night to ...
0 votes
2 answers
149 views

Which are the benefits of having multiple frequent flier accounts in Star Alliance? [closed]

I have a mileage plan with Miles and Smiles by Turkish Airlines, but recently I'm taking a lot of Lufthansa and United flights. Currently I am using the alliance to reward me on these flights, but ...
13 votes
3 answers
6k views

Why did Turkish Airlines restrict hand luggage to 4 kg for the duration of the COVID-19 pandemic?

According to Turkish Airlines: In accordance with coronavirus (Covid-19) pandemic measures, cabin baggage rules have been temporarily amended to maintain social distance and reduce movement around ...
1 vote
1 answer
186 views

Turkish visa required for layover? [duplicate]

I am an Indian passport holder. I shall land in Istanbul (IST) airport and within next 4 hours from the same airport I shall take another flight to Greece. Airline companies for these two flights ...
0 votes
2 answers
153 views

Turkish airline Tehran to Chicago flight status

My mother is coming from Tehran to Chicago (layover at Istanbul) via Turkish Airlines in mid-April. I saw on the news that Turkey is closing its border with Iran due to Coronavirus. I called Turkish ...