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Questions tagged [travel-agency]

For questions about tickets booked through travel agencies

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3 votes
1 answer
243 views

Defective third-party booking - what action to take?

I booked a ticket through eDreams who usually gives me a fictitious email address to use. For the first time ever, that email address didn't match with what Ryanair has for the booking. As eDreams ...
Crazydre's user avatar
  • 77.3k
1 vote
1 answer
130 views

Getting compensation for baggage that agency failed to add to the ticket

I have bought a Turkish Airlines plane ticket through online travel agency https://www.smartfares.com. The ticket included checked baggage ($20) but at the check-in I discovered that the airline "...
dimnnv's user avatar
  • 251
2 votes
0 answers
219 views

What actions can I take when a travel agent is very slow in rescheduling a cancelled flight?

I was scheduled to fly from Barcelona to Manila on April 21st 2022 with a return on May 21st. The airline Lufthansa cancelled part of the flight on May 21st. I talked to the travel agent and they said ...
Duck Hunt Duo's user avatar
-2 votes
1 answer
345 views

Why do most hotels in the US refuse to match travel agency prices?

I've seen that happening a few times in the United States and it seems to be the norm rather than the exception: I go to a hotel with no reservations, I show some booking price that can be obtained ...
Franck Dernoncourt's user avatar
6 votes
3 answers
1k views

What to do when booking a flight with an Online Travel Agency (OTA) and the flight is cancelled?

As per this meta discussion, an attempt to make a canonical question about this. My example: I had a trip with say random online agency ROA. I've emailed them to rebook. They're happy to help, but ...
Mark Mayo's user avatar
  • 160k
6 votes
2 answers
2k views

What recourse do I have if travel agent (Gotogate) claims airline can cancel my ticket, but airline asks me to call my agent, which charge a fee?

I bought a Singapore Airlines flight ticket via Gotogate, which I'd like to cancel or change. Their policy states (mirror): You can also contact the airline directly to cancel your tickets. However, ...
Franck Dernoncourt's user avatar
4 votes
0 answers
107 views

Online travel agency does not answer my messages about refunding my cancelled flights

I booked quite a few flights in 2020 that got cancelled because of the travel restrictions of the pandemic. The travel agency (quite a known one on the internet) had two options for the refund: ...
Ionică Bizău's user avatar
3 votes
0 answers
121 views

Cancelling flight booked by travel agent

My wife and I booked an international trip through a travel agency, with the flight on United/Lufthansa. Due to Covid, we have pushed our travel to July 2022. The problem is that United is currently ...
Mitchell's user avatar
5 votes
1 answer
316 views

Is there any downside in purchasing high-speed train tickets in China via the official website, instead of third-party agencies?

I read that high-speed train tickets in China might be purchased online either via the official website or some third-party agency such as chinahighlights.com or china-diy-travel.com. Is there any ...
Franck Dernoncourt's user avatar
4 votes
1 answer
172 views

Flight ticket combination only available through agency

I'd like to fly within Europe in these troubled days. Air France has a good combination (with a short connection of 50 minutes in CDG, with change of terminal). However, AF websites doesn't sell the ...
anon's user avatar
  • 235
1 vote
1 answer
326 views

Why do some airlines and air travel agencies send confirmation emails even if the flight has been cancelled?

During these weeks many flights had been cancelled because of the COVID-19. Why do some airlines and air travel agencies send confirmation emails even if the flight has been cancelled? Examples: ...
Ionică Bizău's user avatar
0 votes
0 answers
75 views

What is the term for remote tourism consultation as a "bypass" for tour guiding in certain countries?

This question might be somewhat irrelevant in January 2020 (described below) but I ask it anyway to broaden general knowledge Certain countries do not allow people which aren't their citizens to work ...
user avatar
1 vote
0 answers
74 views

Are online travel agencies reliable to buy plane tickets? [closed]

I recently searched for fares in Skyscanner. The cheapest ones were given by online travel agencies (eg: tripmonster, mytrip, etc.) It's not the first time I used this type of agencies and one ...
nsn's user avatar
  • 32k