Questions tagged [tap-portugal]

The flag carrier airline of Portugal. Member of Star Alliance.

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TAP Airline Refund

I purchased two tickets to Prague in November 2019 to leave June 16, 2020 on Priceline.com with the airline TAP -Then COVID hit. In May 2020 I was told by Priceline that I had to call TAP to ...
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Flight Cancelled due to Covid [duplicate]

Our family's flight to Portugal from Canada scheduled in May 2020 was cancelled by the TAP Portgual airline due to Covid. Since we are unlikely to be able to travel there within a couple of years we ...
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The TAP website does not recognise the voucher they sent me and the phone goes dead when I try to ring

Having received a voucher which is valid for 24 months from TAP for a cancelled flight in June, I am now totally unable to reach them by phone or book an alternative flight through the website. ...
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68 views

How can I get a refund from TAP after they rescheduled my flight?

I have purchased non refundable tickets from TAP and they moved the flights more than 5 hours. Under EU law, if your flights are moved more than 5 hours you are entitled to a refund. How do I claim it?...
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188 views

TAP Air Portugal changing flight for free is not possible

I booked a flight from Vienna to Lisbon on the 2nd of July, with flight date of 7th of September. It is a Classic ticket, so basically it permits flight changes with a fee: (75€) + difference. However ...
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151 views

We have a trip planned for June 30-July 8 to the Azores need to cancel,

We are traveling on TAP air, can we get a voucher if we cancel due to corona virus 14 day quarantine in the Azores?
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2answers
10k views

Getting a refund from Tap Portugal due to COVID 19 [duplicate]

I think this question has been asked a couple of times such as: Getting a refund from TAP Air Portugal related to COVID-19 Getting a refund From Cancelled TAP Air Portugal flight due to COVID-19 ...
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5k views

Getting a refund From Cancelled TAP Air Portugal flight due to COVID-19 [duplicate]

Our TAP Air Portugal flight From San Francisco to Barcelona, scheduled for Apr 28, 2020, was canceled by the airline. We called TAP Air Portugal and asked for a full refund to our credit card, which ...
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109 views

We had our flights cancelled by Covid 19 Virus closures [duplicate]

We were scheduled to travel Toronto to Lisbon on April 3-April 11,2020. The flights have been subsequently cancelled. We purchased the refundable type tickets which basically mean we will be charged ...
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1answer
1k views

TAP Airlines refusing refund of Top Executive tickets [duplicate]

We have fully refundable "Top Executive" tickets but they are refusing to give refunds. Only credit vouchers. Unacceptable. Has anyone been successful in getting refund rather than a voucher which has ...
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333 views

How to talk to customer service TAP's to receive a refund [duplicate]

I booked a ticket in December (before the Coronavirus outbreak made it outside of China) to fly from Lisbon to Tel Aviv in May, on the 24th of March TAP cancelled the flight. From what I understand ...
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7answers
54k views

Getting a refund from TAP Air Portugal related to COVID-19

My international conference in Europe this May has been canceled due to the COVID-19. I have a ticket, purchased from TAP air Portugal, from Toronto, Canada to Lisbon. Because it is a non-refundable ...
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1answer
139 views

Cancellation of one flight of my journey

I have a round-trip flight Budapest (HU) - Lisbon (PT) - Natal (BR) scheduled to June/July of this year with tap-portugal. I was informed by tap that my flight Budapest - Lisbon was cancelled. The ...
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1answer
64 views

Connections in Lisbon and Madrid for a Schengen flight - is 1hr too short if I don't have an EU passport?

I have two potential flights from Porto to Naples and I'm trying to see if the layovers are too short. The first option is on TAP Air Portgual from Porto to Naples via Lisbon. I have a 55 minute ...
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4answers
418 views

Bidding for upgrades?

I am booked to fly with TAP air Portugal soon. I got an e-mail about bidding for upgrading to executive class. As I do not really care what class I fly in and it is a relatively short flight at 3 ...
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2answers
67 views

How TAP airlines counts miles from a partner airline

The following flight has 4 different options for how much money to pay: I assume that "10% TAP Miles&Go Miles" means that a 1000 mile flight would only result in 100 miles being added to your TAP ...
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1answer
2k views

Transit in Munich Airport Terminal 2

I am thinking about buying 2 separate tickets for a connecting flight on Munich Airport - the first one operated by Lufthansa and the second by TAP Air Portugal, hence both belonging to Star Alliance ...
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2answers
9k views

What can you do to preserve a second-leg ticket if you notice that you are not going to be able to fly the first leg?

Recently I learned the hard way that Not flying the first leg of the journey – Company cancels the second-leg ticket, since companies do not allow to fly only the second flight. This is also something ...