Questions tagged [ryanair]

Irish low-cost airline, whose headquarters is located on the grounds of Dublin Airport.

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82
votes
3answers
15k views

Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme) I checked in to the flight, and made my boarding pass signed ...
63
votes
6answers
12k views

Refused entry into Schengen after Ryanair checked passport. Now the airline wants me to pay a fine. What are my options?

I was travelling from London to Kaunas (Lithuania) and was refused entry because I did not have a biometric passport, even though a Ryanair officer at the gate before boarding checked my passport, ...
54
votes
9answers
16k views

My ID was stolen during my stay in Spain. Will Ryanair let me board the flight?

During my holidays in Alicante (Spain), my wallet was stolen together with my id. I left my passport home, because I live in another Schengen country. Will Ryanair let me enter the plane after seeing ...
40
votes
1answer
6k views

Why do Ryanair allow me to book connecting itineraries through a third party, but not through their own website?

Yesterday I booked trip to Rome. I found this journey through Skyscanner and booked it through Kiwi.com. Before booking with Kiwi, I tried searching the same flights up directly with Norwegian Air ...
38
votes
8answers
8k views

Is there a specific reason for having a very short window for passengers to get to the boarding gate before closing it?

I am not a frequent traveler but it's been like this with all the flights I have been on. Here is the most recent example: Below is my boarding pass As you can see Gate Closes at 20:20 Here is the ...
30
votes
3answers
31k views

What is the actual (not official) size of the Ryanair “baggage sizer”?

I know that this question could sound a little bit dumb since Ryanair always sends lot of emails specifying the dimensions of the allowed hand luggage but I am not interested in the "formal" answer ...
30
votes
1answer
9k views

How to fly with Ryanair as a non-EU citizen?

I received my Schengen visa, thanks to numerous Q&A found on this site. I have flights booked for in and out, and I'm considering to use Ryan Air to travel between a few cities. I'm a Sri Lankan ...
30
votes
2answers
23k views

Why does Ryanair check non-EU passengers' visas on intra-Schengen and domestic flights?

Ryanair requires that all non-EU citizens report to the check-in counter to verify their immigration status, even on intra-Schengen and domestic flights. According to Ryanair's official website the ...
25
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2answers
6k views

Flying Ryanair from Germany, how do I check in for a flight if my passport was stolen?

I went to Germany for a one week holiday and unfortunately my wallet with my passport inside was stolen in Berlin. I went to my embassy and they provided me with an emergency travel document so I can ...
23
votes
4answers
6k views

How to handle possible cancellation of my Ryanair flight?

I'm planning to go for a trip with friends to Budapest from Italy for the new year. Basically we found some Ryanair flights but we are worried that our flight will be cancelled at the last minute ...
21
votes
4answers
7k views

Lost all my ID documents and money. How to fly home from Spain to Slovakia?

I live in Slovakia and went to Spain for few months, where I lost my wallet with all the documents inside. I got here with RyanAir and would like to go back soon. I only have police report for losing ...
20
votes
1answer
2k views

Scheduled Ryanair flights from Zaventem moved to Charleroi?

I have planned a trip to Berlin with a friend. We are leaving from different airports, he has planned leaving from Brussels (Zaventem airport) with Ryanair on 25th march. Due to the recent events,...
19
votes
9answers
90k views

How safe is it to fly with Ryanair?

We all know how great it feels when we find a cheap flight via Ryanair, but are you actually getting what you paid for? Recently I've heard stories about Ryanair's reputation when it comes to safety ...
17
votes
4answers
10k views

Do they have to take checked suitcase off the airplane, if passenger does not show up at the gate? [duplicate]

Is it correct, that if the passenger checks in a suitcase - but never shows up at the gate - they have to take the suitcase off the plane before take-off? Is this a regulatory issue - or is it a ...
17
votes
1answer
5k views

Confused about Ryanair cabin bag policy

Here's a quote from the Ryanair website: What you CAN bring on board All passengers are entitled to bring 1 small personal bag on board which must fit under the seat in front of you (35cm x 20cm x ...
16
votes
3answers
10k views

I've lost my ID, will I still be able to travel?

My wallet and ID were stolen, and I have a Ryanair flight in two days. I don't have time to get a new one (national holiday tomorrow). Will I be able to travel with Ryanair with a scanned copy or a "...
16
votes
3answers
6k views

Does Ryanair charge the boarding pass reprint fee in practice?

I'm on my way to Stansted airport and I realized I forgot to print my boarding pass and I also can't use the mobile BP as I'm a non-EU citizen. Would Ryanair actually charge me 15 pounds to get the BP?...
15
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2answers
6k views

How does the new Ryanair luggage policy work?

The following might sound like a silly question, but I'm totally confused. I haven't flown with Ryanair in at least a year and apparently the luggage policy has changed since then. Previously it was ...
15
votes
3answers
66k views

Can I add more luggage after doing the on-line check-in in Ryanair?

I will be travelling with Ryanair in a few weeks. Currently I have a printer so I can do the check in and print the tickets. I am not yet sure if I will increase the weight in my luggage. I will only ...
14
votes
5answers
3k views

Should I insist on a refund or take Ryanair's offer to move travel date free of charge? [closed]

I bought a Ryanair return ticket from Zadar (Croatia) to Wroclaw (Poland) in February 2020, and my flight was scheduled for the middle of May. On March 21 I received an official mail that I was able ...
14
votes
9answers
16k views

As of 2018, does Ryanair deny boarding to non-EU passengers who skip the landside visa check?

Ryanair is notorious for requiring that all non-EU passengers go through a visa check at a landside check-in desk before their flight. However, do they actually deny boarding to passengers who ignore ...
13
votes
1answer
9k views

Are airlines in the EU obligated to provide water for passengers?

I was flying with Ryanair last month and wanted to take some vitamin pills while on board. I went down to the end of the plane and asked for a glass of water, but the stewardess refused. Since the ...
13
votes
3answers
3k views

What disadvantages in not queueing early to board Ryanair flight?

When a flight is about to board, many people queue at the gate long before it opens, even though seat numbers have already been assigned. What disadvantages are there in sitting until the gate is ...
13
votes
3answers
10k views

Can I skip Ryanair's separate visa check for non-EU citizens as per the EU air passenger rights regulation?

Ryanair (and several other low-cost carriers) require that non-EU/EEA citizens present their passport for a visa check at the luggage counter: Irrespective of a passenger's visa requirements, all ...
13
votes
1answer
11k views

When booking a bus transfer with Ryanair, how does one retrieve the actual bus ticket?

I've booked an airport transfer in London along with my flight ticket. However I'm now confused about how do I go about getting the actual bus ticket. Is it sufficient to show my boarding pass? Would ...
12
votes
1answer
3k views

Travel in the Schengen area with only carta d'identita italiana and permesso di soggiorno

I am a non-EU student in Italy. Recently I have left my passport at the UK embassy for visa. However I have a ticket to for Greece in the next days (with Ryanair) and I the embassy doesn't give me a ...
12
votes
3answers
327 views

EU261: Can I be reimbursed for the taxi ride (at the arrival location) that was necessary for a delay of less than 3 hours?

A couple of weeks ago a Ryanair flight (from Italy to the UK), for which I didn't buy travel insurance, was delayed by about 2h50'. At the time of arrival, since it was late at night and the last ...
12
votes
1answer
835 views

When flying on a two separate tickets with Ryanair, is it possible to receive a passport check stamp for both?

I want to buy a PRG-MXP-TFS route on Ryanair. Obviously they don't sell tickets with connections, so those are going to be separate tickets. When checking in at Prague airport, is it possible to ...
12
votes
2answers
1k views

Can a minor fly from Germany to Portugal and back without permission from his parents?

My brother (17) and I (25) plan to fly from Germany to Portugal with Ryanair. I'm worried, if they will let him on the plane without our parents. I did a little bit of research and found this on the ...
11
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2answers
5k views

Why does Ryanair do visa check twice?

"Ryanair requires that all non-EU citizens report to the check-in counter to verify their immigration status" (quote). Let's leave discussion about "why" aside for a moment. This question is about "...
11
votes
2answers
25k views

Book multiple flights with Ryanair and save on Administration Fee

I need to book 2 different flights with Ryanair, but if I book them separately I have to pay GBP 6 as administration fees because I'm paying with a Visa Debit (and most cards are charged GBP 6). I can ...
11
votes
1answer
810 views

What can a passenger do when Ryanair close the boarding gate earlier than advertised?

For a Ryanair flight, the "Gate Closing" written on my friend's pass was 9:35, which was 30 minutes before the flight, and he arrived at the gate at 9:28. The gate was already closed and so he did not ...
10
votes
2answers
4k views

Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?

Say, I have two itineraries booked with Ryan Air. City A to City B, and City B to City C, with a few hours connection in City B. Being a point-to-point airline, Ryan Air does not offer connecting ...
10
votes
2answers
37k views

If I book a return journey with Ryanair and miss the first flight, can I still take the return flight?

Does Ryanair have the sequential use of flight coupons rule? Meaning if you miss any flight-segment on your itinerary all subsequent segments are canceled. Does this rule apply if tickets are ...
10
votes
3answers
5k views

Travel in the Schengen area after my residence card was lost or stolen

I have already booked my flight from Italy to the Netherlands through Ryanair. I'm staying in Italy legally and have a carta di soggiorno. However, after booking my flight, my wallet was stolen, which ...
9
votes
2answers
11k views

Would Ryanair tolerate a 15.6" laptop case as a second hand luggage?

Ryanair recently changed the luggage rules allowing a second small bag: One cabin bag weighing up to 10 kg with maximum dimensions of 55cm x 40cm x 20cm, plus 1 small bag up to 35 x 20 x 20 cms may ...
9
votes
2answers
5k views

How are combined dimensions calculated for checked baggage on Ryanair?

The Ryanair website makes little sense regarding combined dimensions for checked baggage. For health and safety reasons Ryanair does not accept for carriage any individual item exceeding 32 kilos ...
9
votes
2answers
6k views

Where does Ryanair allow carrying a separate duty-free bag?

I read that Ryanair now allows carrying a bag of airport purchases ("duty free") in addition to one carry-on bag, but only in certain airports. In which airports?
9
votes
3answers
36k views

Does Ryanair accept the image of the boarding pass on a mobile phone?

... or must it be from their app? I received a boarding pass (in PDF format) from my agent for my return flight, while already at my destination (Ryanair does not issue them sooner, I was told). I ...
9
votes
2answers
1k views

Subterfuge by budget airline? Missed flight - was charged for transfer

Recently I attempted to catch a flight from a London airport on Ryanair. I arrived at departures reception 25 minutes before the flight, 11.35am - my ticket was scanned. Then I proceeded thru ...
9
votes
1answer
615 views

Do I have to show the exact same documents used for online check-in when boarding Ryanair plane?

My friend has just lot his national ID, but still has his passport with him. Can he identify himself with the passport instead of the document used when he checked in online with Ryanair?
9
votes
4answers
17k views

Mobile boarding for Ryanair for non-EU citizens?

I am traveling back to Italy tomorrow but I forgot to print the boarding pass (I do have the PDF on my phone). I wanted to confirm whether I really needed to print it before going to the airport and ...
9
votes
1answer
2k views

What does Ryanair do with airplanes in winter? [closed]

At FKB (Baden Airpark, Germany) summer timetable is now active, and frequency for virtually all Ryanair routes is much higher. This is a common pattern in general for Ryanair and other airlines in ...
9
votes
4answers
9k views

Can I carry roller blades in cabin baggage?

Can I put roller blades into a bag and fly with it as my cabin baggage with Ryanair? EDIT: There were no problems with roller blades at the airports.
8
votes
1answer
2k views

Are travel agents required to pass on any phone calls they receive from the airline?

I booked my family holiday through a travel agent and my return flight was with Ryanair. In the document I received from the travel agent it stated that if I didn't check in online I "would be charged ...
8
votes
5answers
11k views

Can I make a 1hr full-transfer at Stansted?

My Ryanair flight arrives at Stansted at 15:35, and I can either buy a ticket to fly out at 16:30 or at 20:00. I've never been through Stansted before, is it possible to exit the airport, and go ...
8
votes
1answer
11k views

Do I need both the boarding pass and the tickets?

I'm about to travel with Ryanair for the first time and have a hard time understanding the rules. I know that I need to do an online check-in and to print a boarding pass (or do it at the airport and ...
8
votes
2answers
552 views

Is it possible to go through the Ryanair visa check ahead of time?

I have a flight leaving at 06:00 AM from OTP (Bucharest Airport). Since I will spend the entire night at the airport, I would like to get some sleep airside, because there are more comfortable options....
7
votes
3answers
4k views

Does Ryanair serve alcohol on short flights (e.g. Dublin-London)?

I'm flying from Dublin to London with Ryanair. I'm just wondering if anyone knows whether or not Ryanair will be serving alcohol on such a short flight?
7
votes
2answers
2k views

Can I print my boarding pass at Treviso Airport?

Ryanair might require you to print your boarding pass (depending on your nationality you may be able to use the mobile app or not) I didn't find any print shops in Venice, can I print it myself in ...