Questions tagged [refunds]
Questions about obtaining Refunds for the various travel expenses.
253
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77
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7
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WOW air has ceased operation, can I get my tickets refunded?
4 days ago, me and a couple of friends went and booked a flight to Iceland and back for in the summer holidays. The price of the tickets all together is almost €2500, I payed this for everyone using a ...
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58
votes
3
answers
11k
views
easyJet won't refund because it says 'no-show' but they denied boarding
I'm trying to help a friend of mine. He was supposed to travel from Berlin to Amsterdam with Easyjet along with 3 other people. At the time of boarding, my friend and one of his companions (along with ...
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55
votes
2
answers
12k
views
Airbnb - host wants to reduce rooms, can we get refund?
My family are due to stay in an Airbnb home in the next few days. It's three bedrooms and advertised as having the place to ourselves. We are two adults, and two children (a five year old and a one ...
- 569
44
votes
4
answers
5k
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Was I scammed by BoraJet? They cancelled the flight, promised to pay for another ticket - it didn't happen
This is about the Turkish airline BoraJet. I was going from Istanbul to Ankara via BoraJet, but when I arrived at the airport, the flight was cancelled by the airline. The manager of BoraJet told me ...
- 711
33
votes
9
answers
13k
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Should I bother cancelling if the traveller is planning not to show up for a flight?
As part of my job, I helped my university to buy
an airline ticket for a student from city A to city B.
Due to the COVID-19 disease outbreak,
the student decided that it was too risky to travel,
and ...
- 803
30
votes
9
answers
12k
views
Plane ticket price went down by 40% two weeks after I booked it. Is there anything I can do to get a refund?
A couple of weeks ago I bought a plane ticket in Expedia, from YVR to EZE, that cost me 1700 CAD. It's non-refundable and non-transferable. I was under the assumption that the earliest you buy the ...
29
votes
1
answer
1k
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What rights do we have after being 'abandoned' in Guatemala during a technical stop?
We flew Barcelona-Managua return with Iberia this July/August. At Barcelona we were given boarding passes for changes of plane in Madrid and San Salvador.
When we arrived in Guatamala we were told ...
- 431
27
votes
2
answers
6k
views
Can I recover cost for being denied entry in a country. Flight, Hotel or even transfer money
Me and my family, my wife my son aged 11 and daughter aged 9 travelled via Germany from UK to Tunisia for a 8 night holiday. We all hold UK passport therefore no visa is required. Hotel and transfer ...
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24
votes
1
answer
2k
views
Bus failed to pick us up; must the operator refund our taxi fare?
I bought a ticket for the Vienna Erdberg to Bratislava Airport section of a bus route. The bus was on time but failed to stop at Vienna Erdberg—incredibly, it just whizzed past me and some 15 other ...
- 1,967
23
votes
3
answers
3k
views
Airline refuses to issue a refund, keeps stalling
I booked tickets with Viva Air from Medellin to Miami (I was in Colombia at the time). The flight was in August and I booked it May 4th. I found different (better) flight so I cancelled it within 24 ...
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23
votes
7
answers
56k
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Getting a refund from TAP Air Portugal related to COVID-19
My international conference in Europe this May has been canceled due to the COVID-19. I have a ticket, purchased from TAP air Portugal, from Toronto, Canada to Lisbon. Because it is a non-refundable ...
- 2,800
23
votes
1
answer
8k
views
Flight was rescheduled, now I can't make connection (flights have been booked together, same airline)
A couple of months ago I booked a flight from Managua (Nicaragua) via Houston, Texas to Munich (Germany) on United Airlines. The date of the flight is more than four weeks ahead.
Today I received an ...
- 333
23
votes
2
answers
6k
views
Can I recover anything from a non-refundable ticket?
A few months ago I booked a flight with American Airlines. My flight departs in a few weeks from Amsterdam to Philadelphia. It's just a regular ticket I just bought from the AA website without any ...
- 1,003
20
votes
3
answers
6k
views
How do I get a full refund when my Airbnb accommodation was inaccessible due to a hurricane?
I had booked an Airbnb unit with a host, but I was unable to physically access the unit due to power lines literally blocking the entire entrance/exit to the community. Turns out a hurricane two days ...
- 209
19
votes
1
answer
2k
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KLM cancelled flight and transferred us to BA, who cancelled and transferred us to Air Berlin flight that was delayed. Where to claim compensation?
We were to fly from Milan (LIN) to Bergen (BGO) via Amsterdam (AMS). The flight were to depart from Milan 17:25, and we would arrive in Bergen 22:50.
The first flight got cancelled (two months before ...
- 2,298
18
votes
1
answer
4k
views
Possible reimbursement for missed connection due to gate change
I was traveling from Chicago (ORD) to Mumbai (BOM) with a connection at Frankfurt (FRA).
The layover was a little less than 4 hours at FRA. I had a boarding pass with no gate assigned (this is quite ...
- 295
17
votes
5
answers
1k
views
Can I simply apply for a chargeback on my credit card if my flight was cancelled and I'm unable to reach the airline?
As explained in a relevant question, my flight with Condor [from Frankfurt to Prague] was recently cancelled. I've emailed them asking for a refund 5 days ago, but so far received no response. Today ...
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17
votes
3
answers
20k
views
Airline fares - meaning of "plus fare difference" for refund
Lufthansa airline offers the "Economy Flex" fare. The listed advantages of this fare are:
Rebooking possible plus fare difference
Refundable except 70 EUR plus fare difference
What does ...
- 281
16
votes
3
answers
49k
views
What if my visa is refused after I already bought an air ticket?
I am applying for a complicated visa right now and I was told the chance of refusing visa application is high.
What happens if my visa is refused and I already have my airplane ticket? My flight is ...
- 161
16
votes
2
answers
2k
views
Argentina will cancell all flights until Sept. 1st. Will Trip.com and Lufthansa refund me automatically? What is the best course of action?
I have flying plans for August 11th to September 3rd (my partner is only staying 10 days), and bought tickets from Dublin to Buenos Aires with Lufthansa, through Trip.com. Today it was announced that ...
- 315
15
votes
2
answers
3k
views
Whom do I have to contact for a ticket refund in case of denied boarding (in the EU)?
I have bought tickets for a flight with Etihad Airways through Flighttix.
Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was ...
- 253
15
votes
2
answers
2k
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Refund for mistaken credit card charge is less than initial charge, apparently due to exchange rates and/or fees
A hotel wrongly charged my credit card (for mini-bar items I never took). I emailed them and they refunded me. Only they refunded me a smaller amount than the initial charge. I expect the difference ...
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14
votes
2
answers
4k
views
Are there any airlines which refund fare (including economy class) fully in case you don't get visa?
I'm an Indian. I'm planning to book a journey from Mumbai to Johannesburg, South Africa and back (conference visa). I looked at refundable tickets, while they are priced higher, they give you half ...
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13
votes
1
answer
852
views
Missing bag report swindle
I have just had the worst customer experience with a major airline in my life and want to know if there is anything I can do.
TL; DR:
I got my bag one day late, after that I was told by employees of ...
- 233
13
votes
2
answers
2k
views
What's the easiest way to search for refundable air tickets?
To satisfy onward ticket requirements every once in a while I need to buy refundable tickets and then cancel them.
Date, price and destination don't matter.
What is the best generic way to find such ...
- 453
12
votes
2
answers
11k
views
Airbnb long term cancelation - no refund never ever?
I don't understand how Airbnb cancellation policies work. I tried to rent the same apartment for almost the same dates:
If I rent 01.07 - 28.07 then I have "Flexible Cancellation Policies" and "Full ...
- 277
12
votes
3
answers
3k
views
EU261: Can I be reimbursed for the taxi ride (at the arrival location) that was necessary for a delay of less than 3 hours?
A couple of weeks ago a Ryanair flight (from Italy to the UK), for which I didn't buy travel insurance, was delayed by about 2h50'.
At the time of arrival, since it was late at night and the last ...
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11
votes
7
answers
10k
views
Can I tell if the airline sold "my" seat after I cancelled the return leg after partially traveling?
I had a flight with British Airways and cancelled the return flight after taking the outbound leg. They refuse to refund a large sum of the money (including the ticket, or seat, price itself).
It ...
- 151
11
votes
4
answers
7k
views
Refund airline ticket to different credit card
I've bought an airline ticket (with SK) that I'm entitled to refund per their Conditions of Carriage because of a schedule change. They've agreed to refund me, but say that they will only refund me to ...
- 161
11
votes
2
answers
2k
views
What is the best strategy for pursuing a refund from an accommodation provider who cancelled our stay through Booking.com - and kept our money?
I am UK based and booked accommodation in Boston through Booking.com. The accommodation provider cancelled shortly before our stay was due to start and promised a full refund.
After waiting the 30 ...
- 726
11
votes
2
answers
3k
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Flight ticket reimbursement after Travel Warning
I've got a round-trip flight with Royal Air Maroc from Strasbourg, France (SXB) to Ouagadougou, Burkina Faso (OUA) on Monday, Nov 10. Return is on Dec 1. The recent turmoils in Ouagadougou have led ...
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11
votes
4
answers
3k
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Refund for cancelled DB train but I don't have a bank account with BIC/IBAN
My husband and I purchased 2 Deutsche Bahn tickets from Brussels to Cologne and the train was canceled. The Passenger Rights states that you are entitled to a refund however they only refund to a bank ...
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10
votes
2
answers
4k
views
Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?
Say, I have two itineraries booked with Ryan Air. City A to City B, and City B to City C, with a few hours connection in City B. Being a point-to-point airline, Ryan Air does not offer connecting ...
- 169
10
votes
2
answers
8k
views
Waitlisted Indian train ticket: will I be refunded if I don't get a confirmed seat?
I've purchased a ticket on Cleartrip from Gorakhpur to Delhi. I'm on a wait list on 33. If I do not get a confirmed seat, will I be refunded?
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10
votes
2
answers
2k
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Ryanair using "unauthorised screen scraper" argument to refuse refund
I had a return flight (booked on the 29th of Oct) with Ryanair that was moved from Dec 1. to Dec. 3 and subsequently cancelled. I requested a refund after the cancellation, and received an e-mail a ...
- 201
10
votes
2
answers
8k
views
Can you get a refund on your Octopus Card deposit at Hong Kong airport?
While in Hong Kong, I'm planning to get an Octopus card to use on public transport to get about the city. As with a lot of these stored value, contactless public transport cards around the world, ...
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10
votes
1
answer
910
views
Can I get a refund for COVID-19 related cancellations?
In the current situation, many people will have to cancel existing flight or hotel bookings, and would like to get a refund.
In which cases can one get a refund?
- 69.5k
10
votes
2
answers
398
views
Ukraine bans entry for Russian men. Can I get the cost of my ticket refunded?
I hold Russian passport and was meant to travel to Ukraine for Christmas. However, their government banned all Russian men aged from 18 to 60 from entering the country. Am I eligible to get my tickets ...
- 109
10
votes
1
answer
188
views
Is there an arbitration / conciliation agency for public transport in Italy?
A few weeks ago I had intended to take a bus with Terravision bus in Italy, however they informed me the day before the trip that due to technical problems there was no service on that line on the day ...
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9
votes
3
answers
6k
views
Refunding the ticket, not the value of the ticket
I have been looking around and I see many question related to flights being cancelled due to COVID-19.
Some questions are about flights with TAP - Air Portugal, British Airways, AlItalia etc. other ...
9
votes
1
answer
1k
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Refund Oyster Card online
I claimed to refund my Oyster card and got an email that says my Oyster card refund has been processed.
Refund payment method: Web Accounts Credit
BUT I think I never provide my credit information on ...
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9
votes
1
answer
594
views
My sister's laptop was gone when she gate-checked her bag. What can she do?
My sister was visiting for the holidays and had to gate check her bag on the return trip. Once she got her bag back, her MacBook Air and charger were gone. What recourse does she have to get the ...
- 191
8
votes
1
answer
3k
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Understanding booking dot com's "Free Cancellation" Policy
I booked some hotel and due to different reasons, had to cancel. I had booked with free cancellation no pre-payment (I did not read it at the time of booking as I wasn't expecting to cancel). I paid ...
- 241
8
votes
3
answers
3k
views
Flight booked through Expedia transit issue
I recently booked a two way flight through Expedia. The flight is from country A to B, both of which I can enter with no problem. Each of the flights has connections. In my first flight I connected in ...
- 189
8
votes
3
answers
3k
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COVID-19 canceled flight (Norwegian from Spain to Finland), refund request accepted, still not received?
I made a flight reservation with Norwegian back in June 2020 for flying from Spain to Finland in August 2020 (I hold EU citizenship).
Some weeks later, still in June 2020, I got notified that my ...
user60808
8
votes
1
answer
2k
views
Qantas is refusing to apply DOT’s free cancellation within 24 hrs policy
Can someone tell me if they think Qantas can refuse our refund given the following.
The flight was cancelled within the 24 hour cancellation window.
The flight was departing from the USA (JFK) and ...
- 81
8
votes
2
answers
48k
views
How do you get your refund for a Greyhound bus refundable ticket in the US?
I purchased a Greyhound (USA) refundable bus ticket online. Decided later I will not make the trip. My e-mail confirmation includes the itinerary number, cost, times, etc. It mentions there will be a ...
- 391
8
votes
1
answer
2k
views
Flybe just cancelled my return flight. Will they refund that part of the trip?
Yesterday I received an email from Flybe that my return flight in January has been cancelled. They said that I need to book another ticket and they will refund. But I'm not clear about how much would ...
- 2,021
8
votes
2
answers
20k
views
I had 2 RAC tickets but seat got only one
I had 2 RAC confirmed tickets, but seats were not mentioned. On the day of travel, I got a single berth for both the tickets. On the charts both names mentioned that a single seat was assigned. I paid ...
- 97
8
votes
1
answer
376
views
Rights when missing a flight due to security issue
Earlier today, my wife was supposed to fly from Hamburg to Porto, with a stop in Madrid (purchased on the same booking from the airline, one way). She arrived at the airport in plenty of time (around ...
- 11.8k