Questions tagged [refunds]

Questions about obtaining Refunds for the various travel expenses.

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77
votes
7answers
10k views

WOW air has ceased operation, can I get my tickets refunded?

4 days ago, me and a couple of friends went and booked a flight to Iceland and back for in the summer holidays. The price of the tickets all together is almost €2500, I payed this for everyone using a ...
59
votes
3answers
10k views

easyJet won't refund because it says 'no-show' but they denied boarding

I'm trying to help a friend of mine. He was supposed to travel from Berlin to Amsterdam with Easyjet along with 3 other people. At the time of boarding, my friend and one of his companions (along with ...
53
votes
2answers
12k views

Airbnb - host wants to reduce rooms, can we get refund?

My family are due to stay in an Airbnb home in the next few days. It's three bedrooms and advertised as having the place to ourselves. We are two adults, and two children (a five year old and a one ...
42
votes
4answers
5k views

Was I scammed by BoraJet? They cancelled the flight, promised to pay for another ticket - it didn't happen

This is about the Turkish airline BoraJet. I was going from Istanbul to Ankara via BoraJet, but when I arrived at the airport, the flight was cancelled by the airline. The manager of BoraJet told me ...
33
votes
9answers
12k views

Should I bother cancelling if the traveller is planning not to show up for a flight?

As part of my job, I helped my university to buy an airline ticket for a student from city A to city B. Due to the COVID-19 disease outbreak, the student decided that it was too risky to travel, and ...
30
votes
9answers
10k views

Plane ticket price went down by 40% two weeks after I booked it. Is there anything I can do to get a refund?

A couple of weeks ago I bought a plane ticket in Expedia, from YVR to EZE, that cost me 1700 CAD. It's non-refundable and non-transferable. I was under the assumption that the earliest you buy the ...
29
votes
1answer
1k views

What rights do we have after being 'abandoned' in Guatemala during a technical stop?

We flew Barcelona-Managua return with Iberia this July/August. At Barcelona we were given boarding passes for changes of plane in Madrid and San Salvador. When we arrived in Guatamala we were told ...
26
votes
2answers
5k views

Can I recover cost for being denied entry in a country. Flight, Hotel or even transfer money

Me and my family, my wife my son aged 11 and daughter aged 9 travelled via Germany from UK to Tunisia for a 8 night holiday. We all hold UK passport therefore no visa is required. Hotel and transfer ...
23
votes
7answers
51k views

Getting a refund from TAP Air Portugal related to COVID-19

My international conference in Europe this May has been canceled due to the COVID-19. I have a ticket, purchased from TAP air Portugal, from Toronto, Canada to Lisbon. Because it is a non-refundable ...
23
votes
3answers
3k views

Airline refuses to issue a refund, keeps stalling

I booked tickets with Viva Air from Medellin to Miami (I was in Colombia at the time). The flight was in August and I booked it May 4th. I found different (better) flight so I cancelled it within 24 ...
23
votes
1answer
7k views

Flight was rescheduled, now I can't make connection (flights have been booked together, same airline)

A couple of months ago I booked a flight from Managua (Nicaragua) via Houston, Texas to Munich (Germany) on United Airlines. The date of the flight is more than four weeks ahead. Today I received an ...
23
votes
2answers
5k views

Can I recover anything from a non-refundable ticket?

A few months ago I booked a flight with American Airlines. My flight departs in a few weeks from Amsterdam to Philadelphia. It's just a regular ticket I just bought from the AA website without any ...
18
votes
1answer
1k views

KLM cancelled flight and transferred us to BA, who cancelled and transferred us to Air Berlin flight that was delayed. Where to claim compensation?

We were to fly from Milan (LIN) to Bergen (BGO) via Amsterdam (AMS). The flight were to depart from Milan 17:25, and we would arrive in Bergen 22:50. The first flight got cancelled (two months before ...
16
votes
3answers
46k views

What if my visa is refused after I already bought an air ticket?

I am applying for a complicated visa right now and I was told the chance of refusing visa application is high. What happens if my visa is refused and I already have my airplane ticket? My flight is ...
16
votes
2answers
2k views

Argentina will cancell all flights until Sept. 1st. Will Trip.com and Lufthansa refund me automatically? What is the best course of action?

I have flying plans for August 11th to September 3rd (my partner is only staying 10 days), and bought tickets from Dublin to Buenos Aires with Lufthansa, through Trip.com. Today it was announced that ...
16
votes
5answers
801 views

Can I simply apply for a chargeback on my credit card if my flight was cancelled and I'm unable to reach the airline?

As explained in a relevant question, my flight with Condor [from Frankfurt to Prague] was recently cancelled. I've emailed them asking for a refund 5 days ago, but so far received no response. Today ...
16
votes
1answer
3k views

Possible reimbursement for missed connection due to gate change

I was traveling from Chicago (ORD) to Mumbai (BOM) with a connection at Frankfurt (FRA). The layover was a little less than 4 hours at FRA. I had a boarding pass with no gate assigned (this is quite ...
15
votes
2answers
3k views

Whom do I have to contact for a ticket refund in case of denied boarding (in the EU)?

I have bought tickets for a flight with Etihad Airways through Flighttix. Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was ...
15
votes
3answers
12k views

Airline fares - meaning of “plus fare difference” for refund

Lufthansa airline offers the "Economy Flex" fare. The listed advantages of this fare are: Rebooking possible plus fare difference Refundable except 70 EUR plus fare difference What does ...
14
votes
2answers
3k views

Are there any airlines which refund fare (including economy class) fully in case you don't get visa?

I'm an Indian. I'm planning to book a journey from Mumbai to Johannesburg, South Africa and back (conference visa). I looked at refundable tickets, while they are priced higher, they give you half ...
13
votes
1answer
743 views

Missing bag report swindle

I have just had the worst customer experience with a major airline in my life and want to know if there is anything I can do. TL; DR: I got my bag one day late, after that I was told by employees of ...
12
votes
2answers
10k views

Airbnb long term cancelation - no refund never ever?

I don't understand how Airbnb cancellation policies work. I tried to rent the same apartment for almost the same dates: If I rent 01.07 - 28.07 then I have "Flexible Cancellation Policies" and "Full ...
12
votes
3answers
327 views

EU261: Can I be reimbursed for the taxi ride (at the arrival location) that was necessary for a delay of less than 3 hours?

A couple of weeks ago a Ryanair flight (from Italy to the UK), for which I didn't buy travel insurance, was delayed by about 2h50'. At the time of arrival, since it was late at night and the last ...
12
votes
2answers
2k views

What's the easiest way to search for refundable air tickets?

To satisfy onward ticket requirements every once in a while I need to buy refundable tickets and then cancel them. Date, price and destination don't matter. What is the best generic way to find such ...
11
votes
7answers
9k views

Can I tell if the airline sold “my” seat after I cancelled the return leg after partially traveling?

I had a flight with British Airways and cancelled the return flight after taking the outbound leg. They refuse to refund a large sum of the money (including the ticket, or seat, price itself). It ...
11
votes
2answers
3k views

Flight ticket reimbursement after Travel Warning

I've got a round-trip flight with Royal Air Maroc from Strasbourg, France (SXB) to Ouagadougou, Burkina Faso (OUA) on Monday, Nov 10. Return is on Dec 1. The recent turmoils in Ouagadougou have led ...
11
votes
2answers
8k views

Can you get a refund on your Octopus Card deposit at Hong Kong airport?

While in Hong Kong, I'm planning to get an Octopus card to use on public transport to get about the city. As with a lot of these stored value, contactless public transport cards around the world, ...
10
votes
2answers
4k views

Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?

Say, I have two itineraries booked with Ryan Air. City A to City B, and City B to City C, with a few hours connection in City B. Being a point-to-point airline, Ryan Air does not offer connecting ...
10
votes
4answers
5k views

Refund airline ticket to different credit card

I've bought an airline ticket (with SK) that I'm entitled to refund per their Conditions of Carriage because of a schedule change. They've agreed to refund me, but say that they will only refund me to ...
10
votes
2answers
8k views

Waitlisted Indian train ticket: will I be refunded if I don't get a confirmed seat?

I've purchased a ticket on Cleartrip from Gorakhpur to Delhi. I'm on a wait list on 33. If I do not get a confirmed seat, will I be refunded?
10
votes
1answer
846 views

Can I get a refund for COVID-19 related cancellations?

In the current situation, many people will have to cancel existing flight or hotel bookings, and would like to get a refund. In which cases can one get a refund?
10
votes
2answers
358 views

Ukraine bans entry for Russian men. Can I get the cost of my ticket refunded?

I hold Russian passport and was meant to travel to Ukraine for Christmas. However, their government banned all Russian men aged from 18 to 60 from entering the country. Am I eligible to get my tickets ...
10
votes
1answer
137 views

Is there an arbitration / conciliation agency for public transport in Italy?

A few weeks ago I had intended to take a bus with Terravision bus in Italy, however they informed me the day before the trip that due to technical problems there was no service on that line on the day ...
9
votes
1answer
965 views

Refund Oyster Card online

I claimed to refund my Oyster card and got an email that says my Oyster card refund has been processed. Refund payment method: Web Accounts Credit BUT I think I never provide my credit information on ...
9
votes
1answer
356 views

My sister's laptop was gone when she gate-checked her bag. What can she do?

My sister was visiting for the holidays and had to gate check her bag on the return trip. Once she got her bag back, her MacBook Air and charger were gone. What recourse does she have to get the ...
8
votes
3answers
6k views

Refunding the ticket, not the value of the ticket

I have been looking around and I see many question related to flights being cancelled due to COVID-19. Some questions are about flights with TAP - Air Portugal, British Airways, AlItalia etc. other ...
8
votes
3answers
3k views

Flight booked through Expedia transit issue

I recently booked a two way flight through Expedia. The flight is from country A to B, both of which I can enter with no problem. Each of the flights has connections. In my first flight I connected in ...
8
votes
3answers
3k views

COVID-19 canceled flight (Norwegian from Spain to Finland), refund request accepted, still not received?

I made a flight reservation with Norwegian back in June 2020 for flying from Spain to Finland in August 2020 (I hold EU citizenship). Some weeks later, still in June 2020, I got notified that my ...
8
votes
2answers
47k views

How do you get your refund for a Greyhound bus refundable ticket in the US?

I purchased a Greyhound (USA) refundable bus ticket online. Decided later I will not make the trip. My e-mail confirmation includes the itinerary number, cost, times, etc. It mentions there will be a ...
8
votes
1answer
2k views

Flybe just cancelled my return flight. Will they refund that part of the trip?

Yesterday I received an email from Flybe that my return flight in January has been cancelled. They said that I need to book another ticket and they will refund. But I'm not clear about how much would ...
8
votes
1answer
340 views

Will I get a refund if I book a flight to China and it's cancelled because of the Coronavirus?

I'm supposed to be travelling to China in late April and I'm happy to do so but wonder if the Coronavirus 2019-nCoV continues it's path of destruction and further lock downs and cancellations occur, ...
7
votes
2answers
1k views

Air Serbia denied return flight after not taking outbound one

I booked a flight from Copenhagen to Athens with Air Serbia. Due to the death of a relative, I had to reschedule my first flight to an earlier flight. Air Serbia states that: Please be advised ...
7
votes
2answers
2k views

One way refund of round trip flight due to flight cancellation

Recently I traveled with KingFisher Airlines in India. The flight was a round trip domestic flight and cost 811 USD. I made it on the way there, but on the way back due to financial problems, ...
7
votes
1answer
811 views

Refund for Sapica card outside of Hokkaido

I've got a Sapica card, and apparently it's only useful in Sapporo. Is it possible to get a refund for Sapica cards outside of Hokkaido, such as in a nation-wide convenience store chain?
7
votes
1answer
3k views

Forgotten Oyster card in London

I forgot to take my Oyster card with me a few days ago and I travelled on my contactless credit card. Is it possible to get a refund, based on the fact that I have a monthly ticket on my Oyster? If so,...
7
votes
2answers
15k views

I had 2 RAC tickets but seat got only one

I had 2 RAC confirmed tickets, but seats were not mentioned. On the day of travel, I got a single berth for both the tickets. On the charts both names mentioned that a single seat was assigned. I paid ...
7
votes
2answers
2k views

Landing in an airport other than destination due to bad weather

During my flight from Warsaw to Yerevan, the aircraft had to land in Tbilisi because of bad weather conditions in Yerevan. When we landed the captain declared that we can go back to Warsaw or stay in ...
7
votes
1answer
95 views

Refund of Visa fees for canceled applications - how long does it take?

My family and I applied for UK Visas and we paid the Visa application fees for all of us. However, before we submitted our applications, we decided to make few changes on the application forms. We ...
6
votes
2answers
515 views

How can I ask for full refund to Ryanair if I don't want to change my flight for coronavirus?

I have read this question & answer, and it convinced me that the best I can do with respect to my May 22nd-26th travel from London to Napoli and back to London, that Ryanair "kindly" suggested ...
6
votes
2answers
218 views

If re-booked from a flight to a train, can one claim the airport taxes back?

Recently flew GOT-DUS-HAM (booked directly with the airline), whereby the DUS-HAM leg was cancelled last-minute and I got an open rail voucher. Can I get the airport taxes of the second flight ...

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