Questions tagged [refunds]

Questions about obtaining Refunds for the various travel expenses.

16 questions with no upvoted or accepted answers
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6
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0answers
77 views

According to EU compensation rules, can you refund one leg of the journey but reroute the other?

In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of: re-routing later rerouting at the passenger's convenience a refund of the ticket In case of ...
5
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0answers
310 views

Jet Airways has ceased operations. Can I get my ticket refunded?

A short while ago, a friend of mine booked an international itinerary on Jet Airways for the summer, flying out of India. This morning, it appears that Jet Airways has failed to find a buyer for a 75%...
4
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0answers
82 views

Are the airports of Abu Dhabi (AUH) and Dubai (DWC/DXB) considered to be serving the same region?

This question relates to the definition of flight cancellation, following the following statement on the European Union's official information page for air passenger rights: Cancellation occurs when: ...
3
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0answers
95 views

Hotels.com booking with debit card

I have booked an apartment in Benidorm from Monday 25 to June 3rd of this year and I booked this with a debit card, but since booking I had to get a replacement card and was wondering if I try and ...
2
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0answers
55 views

Hotel refund with hotels.com

In February this year I had a hotel booked with hotels.com. It was classed as non refundable but was cancelled because the hotel went into administration just before travelling. Hotels.com promised a ...
2
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0answers
65 views

Can I get full refund after the connecting flight gets cancelled in a booking trough a travel agency

I had made a booking to travel from London to Greece some days ago. There were two flights in the booking. The second flight got cancelled and I am looking for the travel agency to refund me for the ...
1
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0answers
113 views

The TAP website does not recognise the voucher they sent me and the phone goes dead when I try to ring

Having received a voucher which is valid for 24 months from TAP for a cancelled flight in June, I am now totally unable to reach them by phone or book an alternative flight through the website. ...
1
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0answers
84 views

What to do when airline does not update you regarding refunds?

Back in February I cancelled a flight I booked with AirChina and asked for a refund due to COVID-19 cases. I would know later that my refund request was processed on March and I was informed, ...
1
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0answers
80 views

To what is the value of Qantas travel credit linked?

We're in South Africa and had booked flights with Qantas to see family in Sydney during May. With the current conditions it is necessary to cancel the flights and receive travel credit or ask for a ...
1
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0answers
73 views

Failure to book reported by OTA, but a refusal to refund. What to do?

I have flown from Berlin TXL to Paris ORY with Aigle Azur, flight number ZI608 (09:55 --- 11:55) on the 30th of April 2019. There is a circumstance regarding ticket sale which has had me, so far ...
0
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0answers
65 views

How can I get a refund from TAP after they rescheduled my flight?

I have purchased non refundable tickets from TAP and they moved the flights more than 5 hours. Under EU law, if your flights are moved more than 5 hours you are entitled to a refund. How do I claim it?...
0
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0answers
43 views

Covid flight refunds from reseller very slow

I had books a set of flights that were due to occur in early April. When everyone started locking down the borders etc we cancelled them. Most were through an airline directly, and were converted to ...
0
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0answers
200 views

Can I get a cash refund from British Airways after applying for a voucher?

I booked my flight back in January with BA, the flight got cancelled in March due to Covid19. Many people have fallen into the trap they had on the website, where you try to get a cash refund and ...
0
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0answers
116 views

Refunds if first leg of Airticket is cancelled - Lufthansa premium economy

I had booked a one way Premium Economy ticket with Lufthansa on the following itinerary for me and my daughter 31st March - Bangalore - Frankfurt - Vancouver - Saskatoon I had booked a return ticket ...
0
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0answers
108 views

Can I get my money or my tickets from Gotogate?

I am in London and trying to go to Montreal. I purchased tickets directly from gotogate.co.uk for a flight leaving in 12 hours. I then received an email telling me that they had taken the funds from ...
0
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0answers
54 views

Refunding a flight ticket, bought via third party

I am planning to fly from Dubai in November. I haven't bought a ticket yet. I got a $100 gift coupon from a friend to buy ticket a specific third-party agency/aggregator, that I would like to use soon....