Questions tagged [refunds]

Questions about obtaining Refunds for the various travel expenses.

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23 votes
7 answers
56k views

Getting a refund from TAP Air Portugal related to COVID-19

My international conference in Europe this May has been canceled due to the COVID-19. I have a ticket, purchased from TAP air Portugal, from Toronto, Canada to Lisbon. Because it is a non-refundable ...
Astor Florida's user avatar
14 votes
2 answers
4k views

Are there any airlines which refund fare (including economy class) fully in case you don't get visa?

I'm an Indian. I'm planning to book a journey from Mumbai to Johannesburg, South Africa and back (conference visa). I looked at refundable tickets, while they are priced higher, they give you half ...
shirish's user avatar
  • 3,575
10 votes
1 answer
913 views

Can I get a refund for COVID-19 related cancellations?

In the current situation, many people will have to cancel existing flight or hotel bookings, and would like to get a refund. In which cases can one get a refund?
jcaron's user avatar
  • 78k
77 votes
7 answers
11k views

WOW air has ceased operation, can I get my tickets refunded?

4 days ago, me and a couple of friends went and booked a flight to Iceland and back for in the summer holidays. The price of the tickets all together is almost €2500, I payed this for everyone using a ...
Thomas Wagenaar's user avatar
17 votes
5 answers
1k views

Can I simply apply for a chargeback on my credit card if my flight was cancelled and I'm unable to reach the airline?

As explained in a relevant question, my flight with Condor [from Frankfurt to Prague] was recently cancelled. I've emailed them asking for a refund 5 days ago, but so far received no response. Today ...
JonathanReez's user avatar
  • 83.3k
11 votes
2 answers
3k views

Flight ticket reimbursement after Travel Warning

I've got a round-trip flight with Royal Air Maroc from Strasbourg, France (SXB) to Ouagadougou, Burkina Faso (OUA) on Monday, Nov 10. Return is on Dec 1. The recent turmoils in Ouagadougou have led ...
joko's user avatar
  • 113
7 votes
2 answers
780 views

How can I ask for full refund to Ryanair if I don't want to change my flight for coronavirus?

I have read this question & answer, and it convinced me that the best I can do with respect to my May 22nd-26th travel from London to Napoli and back to London, that Ryanair "kindly" suggested ...
Enlico's user avatar
  • 726
6 votes
1 answer
227 views

Is there a crowdfunding platform for trips?

I often organise trips with a large group of friends. It is always a pain to get everybody to commit and pay in time to cover the deposits and/or book the tickets. It would be so convenient if it ...
user avatar
1 vote
1 answer
1k views

TAP Airlines refusing refund of Top Executive tickets [duplicate]

We have fully refundable "Top Executive" tickets but they are refusing to give refunds. Only credit vouchers. Unacceptable. Has anyone been successful in getting refund rather than a voucher which has ...
amg's user avatar
  • 21
0 votes
2 answers
237 views

Covid refund enquiry

I booked a flight from Newark to Lisbon with a connection to Manchester, which was a family trip... The airline had cancelled the flight, which I only found out when I went into the details of our ...
Mark A Jones's user avatar
58 votes
3 answers
11k views

easyJet won't refund because it says 'no-show' but they denied boarding

I'm trying to help a friend of mine. He was supposed to travel from Berlin to Amsterdam with Easyjet along with 3 other people. At the time of boarding, my friend and one of his companions (along with ...
Mariana VG's user avatar
23 votes
2 answers
6k views

Can I recover anything from a non-refundable ticket?

A few months ago I booked a flight with American Airlines. My flight departs in a few weeks from Amsterdam to Philadelphia. It's just a regular ticket I just bought from the AA website without any ...
Markinson's user avatar
  • 1,003
17 votes
3 answers
21k views

Airline fares - meaning of "plus fare difference" for refund

Lufthansa airline offers the "Economy Flex" fare. The listed advantages of this fare are: Rebooking possible plus fare difference Refundable except 70 EUR plus fare difference What does ...
zelite's user avatar
  • 281
16 votes
3 answers
50k views

What if my visa is refused after I already bought an air ticket?

I am applying for a complicated visa right now and I was told the chance of refusing visa application is high. What happens if my visa is refused and I already have my airplane ticket? My flight is ...
Ondrej Fiser's user avatar
6 votes
1 answer
308 views

Flight cancelled but doesn't show up on status

I booked a SpiceJet flight from Dubai to Ahmedabad on Dec 16 (SG-16) scheduled to depart at 7:25 PM. At noon I received an SMS from SpiceJet to advise me that my flight has been delayed by 4h 50m. ...
futureishere's user avatar
5 votes
3 answers
2k views

Ryanair offering voucher instead of refund I applied for

My flight with Ryanair was cancelled due to Covid-19. They sent an email about a month ago, offering me to change my booking for free or to apply for a refund. I applied for a refund. The form used ...
8192K's user avatar
  • 2,172
5 votes
1 answer
2k views

UK Visa Appointment Refund

I had UK Visa appointment today and I visited the office. But unfortunately I had some henna tattoo on my hand (was applied 2 weeks back), so the security lady didn't even let me submit my application ...
menon's user avatar
  • 51
2 votes
1 answer
419 views

Ryanair wants us to change our booking but we want a full refund. Should we wait until they cancel the flight? [closed]

In early February we booked flights from Frankfurt Intl to Porto with Ryanair (2 adults, 1 infant). The inbound flight is supposed to take place on April 13th and the outbound flight on May 1st. In ...
8192K's user avatar
  • 2,172
33 votes
9 answers
13k views

Should I bother cancelling if the traveller is planning not to show up for a flight?

As part of my job, I helped my university to buy an airline ticket for a student from city A to city B. Due to the COVID-19 disease outbreak, the student decided that it was too risky to travel, and ...
I Like to Code's user avatar
29 votes
1 answer
1k views

What rights do we have after being 'abandoned' in Guatemala during a technical stop?

We flew Barcelona-Managua return with Iberia this July/August. At Barcelona we were given boarding passes for changes of plane in Madrid and San Salvador. When we arrived in Guatamala we were told ...
Ian Latham's user avatar
15 votes
2 answers
3k views

Refund for mistaken credit card charge is less than initial charge, apparently due to exchange rates and/or fees

A hotel wrongly charged my credit card (for mini-bar items I never took). I emailed them and they refunded me. Only they refunded me a smaller amount than the initial charge. I expect the difference ...
Kvothe's user avatar
  • 467
13 votes
3 answers
4k views

EU261: Can I be reimbursed for the taxi ride (at the arrival location) that was necessary for a delay of less than 3 hours?

A couple of weeks ago a Ryanair flight (from Italy to the UK), for which I didn't buy travel insurance, was delayed by about 2h50'. At the time of arrival, since it was late at night and the last ...
Nicola Sap's user avatar
9 votes
3 answers
6k views

Refunding the ticket, not the value of the ticket

I have been looking around and I see many question related to flights being cancelled due to COVID-19. Some questions are about flights with TAP - Air Portugal, British Airways, AlItalia etc. other ...
Marcello Miorelli's user avatar
8 votes
1 answer
2k views

Qantas is refusing to apply DOT’s free cancellation within 24 hrs policy

Can someone tell me if they think Qantas can refuse our refund given the following. The flight was cancelled within the 24 hour cancellation window. The flight was departing from the USA (JFK) and ...
Michelle's user avatar
8 votes
1 answer
345 views

Will I get a refund if I book a flight to China and it's cancelled because of the Coronavirus?

I'm supposed to be travelling to China in late April and I'm happy to do so but wonder if the Coronavirus 2019-nCoV continues it's path of destruction and further lock downs and cancellations occur, ...
Rob's user avatar
  • 81
6 votes
2 answers
312 views

Oyster or travelcard for 5 days?

Me and my family (two adults, one 14year old) are going to visit London for 5 days (Saturday to Wednesday). Our hotel is near Crystal Palace in zone 3, but it has only Overground connections. On ...
corvus_192's user avatar
6 votes
1 answer
365 views

Is refund possible if I cannot take a (just rebooked) flight because of coronavirus bans? [duplicate]

My wife had a return flight ticket from Seoul to Barcelona via Istanbul at Turkish Airlines for March 6th. We received a mail today (March 2nd) saying please call our Call Center. We called and they ...
Vitus's user avatar
  • 61
6 votes
1 answer
11k views

I topped up my oyster using cash and forgot to retap

I tapped my oyster to top up put in cash and forgot to retap. The money did not go onto my oyster £10 what can I do?
Nini Smith 's user avatar
5 votes
1 answer
284 views

When does a flight count as "cancelled" by the airline? (partial cancellation)

We had booked a Boston<->Mumbai itinerary with Expedia on Air France. Original flights were operated by Air France, KLM, Vistara & Delta. Obviously we can't go since the countries are in lock ...
Hilmar's user avatar
  • 100k
5 votes
1 answer
547 views

Do these airline companies offer any refund policies for when the ticket price decreases after I've made my reservation?

I spend about 500 euros a month on airline tickets from the following companies: Star Alliance: SAS/Estonian Air (the majority) Air Baltic Ryanair (rarely) I have an active account in TripIt and ...
Léo Léopold Hertz 준영's user avatar
5 votes
0 answers
321 views

Jet Airways has ceased operations. Can I get my ticket refunded?

A short while ago, a friend of mine booked an international itinerary on Jet Airways for the summer, flying out of India. This morning, it appears that Jet Airways has failed to find a buyer for a 75%...
gparyani's user avatar
  • 3,683
4 votes
0 answers
534 views

How do I get a refund from the Mytrip travel agency?

Exactly two months ago, my daughter and her two friends booked flights through Mytrip. Unfortunately, their flight was cancelled. The airline has already refunded Mytrip for all three passengers' ...
Kellybo's user avatar
  • 41
3 votes
2 answers
2k views

Refund from Delta for canceled trip

I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
user9870949's user avatar
3 votes
1 answer
1k views

Getting refunded for a non-refundable booking due to the hotel closure because of the COVID-19 situation (Netherlands)

I made a non-refundable hotel room booking through the hotel website. The hotel is located in the Netherlands. Two days ago, a hotel manager informed me that they close the hotel for a certain period ...
colombien's user avatar
  • 1,237
3 votes
2 answers
4k views

Compensation for Turkish Airlines' cancelling flight due to Corona?

Turkish Airlines just cancelled my flight (Isfahan-Vienna) one week before my travel date, due to health concerns about Corona. They actually cancelled all flights from Iran. They told me my flight ...
Sasan's user avatar
  • 283
3 votes
2 answers
2k views

Can I have the final leg of a multi-city flight refunded?

I have a refundable ticket taking me from 'A' -> 'B' and then 'C' -> 'A'. However, I have now made further plans, so that I do not need the C -> A ticket anymore. So, given the limited travel budget ...
Joe's user avatar
  • 33
2 votes
2 answers
213 views

Should I take any further action to get a refund or is Ryanair telling me I just have to wait?

Follow up on this question of mine. I have received an e-mail from Ryanair informing me of the cancellation of the flight. This e-mail, invites me to accept a 12-months valid voucher (which could be ...
Enlico's user avatar
  • 726
2 votes
1 answer
2k views

How to request a refund from Condor Airlines without calling them?

A friend of mine had a ticket with Condor airlines from Seattle to Prague, scheduled to depart on March 16th via Frankfurt. The Frankfurt-Prague flight (LH1400) was cancelled, so my friend would like ...
JonathanReez's user avatar
  • 83.3k
2 votes
2 answers
396 views

Why do some airlines have indemnity forms even though the ICAO rules state the airlines can recover the costs for removing inadmissible persons?

Why do some airlines have indemnity forms, even though the ICAO rules state the airlines can recover the costs for removing inadmissible persons? What do the forms add that is not already in the ICAO ...
Franck Dernoncourt's user avatar
2 votes
1 answer
523 views

Does the DOT rule on free 24h refund/hold for flight tickets to/from the US apply to anyone, or only individuals living or purchasing from the US?

I read: The DOT rule is that the airline has to offer (if purchased at least 7 days before departure) either a refund within 24 hours or a 24 hour hold without paying. Does that rule apply to anyone,...
Franck Dernoncourt's user avatar
1 vote
2 answers
774 views

United Airlines 24-hour refund policy: are non Basic Economy tickets fully refundable within 24 hours of booking? (purchase made >7days before flight)

I read on the United Airlines 24-hour refund policy (mirror): Under our 24-hour flexible booking policy, if your ticket was purchased through United in the last 24 hours and you completed your ...
Franck Dernoncourt's user avatar
1 vote
0 answers
5k views

Getting a refund From Cancelled TAP Air Portugal flight due to COVID-19 [duplicate]

Our TAP Air Portugal flight From San Francisco to Barcelona, scheduled for Apr 28, 2020, was canceled by the airline. We called TAP Air Portugal and asked for a full refund to our credit card, which ...
Valeria Kasatkina's user avatar
0 votes
0 answers
340 views

How to talk to customer service TAP's to receive a refund [duplicate]

I booked a ticket in December (before the Coronavirus outbreak made it outside of China) to fly from Lisbon to Tel Aviv in May, on the 24th of March TAP cancelled the flight. From what I understand ...
Nur Bar's user avatar
  • 101
0 votes
1 answer
838 views

Reason for non-refundable ticket [closed]

What are the reasons airlines have for non-refundable tickets? A non-refundable ticket usually has a lower price, but what harm does it do if a customer asks for a refund? Not refunding a ticket 1 or ...
RHPT's user avatar
  • 127
0 votes
1 answer
120 views

Ryanair COVID-19 cancellation and following flight

Ryanair canceled due COVID-19 my flight Prague to Milan (Bergamo) which will be on 23 June 2020. But I had following flight from Milan Malpensa (T2) to Alghero (Sardinia) with Easyjet, which I'm not ...
pevik's user avatar
  • 369