Questions tagged [refunds]

Questions about obtaining Refunds for the various travel expenses.

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10
votes
2answers
754 views

Ryanair using “unauthorised screen scraper” argument to refuse refund

I had a return flight (booked on the 29th of Oct) with Ryanair that was moved from Dec 1. to Dec. 3 and subsequently cancelled. I requested a refund after the cancellation, and received an e-mail a ...
6
votes
0answers
77 views

According to EU compensation rules, can you refund one leg of the journey but reroute the other?

In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of: re-routing later rerouting at the passenger's convenience a refund of the ticket In case of ...
0
votes
0answers
50 views

Flight Cancelled due to Covid [duplicate]

Our family's flight to Portugal from Canada scheduled in May 2020 was cancelled by the TAP Portgual airline due to Covid. Since we are unlikely to be able to travel there within a couple of years we ...
0
votes
2answers
144 views

Covid refund enquiry

I booked a flight from Newark to Lisbon with a connection to Manchester, which was a family trip... The airline had cancelled the flight, which I only found out when I went into the details of our ...
3
votes
1answer
208 views

Connecting flight got cancelled after first leg of journey. Am I entitled to a full refund?

I booked via kiwi.com a one-way ticket from Nanning to London. When I bought the ticket, I also bought travel insurance from the agency as well.The flights were: Nanning -> Shanghai (Spring ...
12
votes
2answers
2k views

What's the easiest way to search for refundable air tickets?

To satisfy onward ticket requirements every once in a while I need to buy refundable tickets and then cancel them. Date, price and destination don't matter. What is the best generic way to find such ...
1
vote
1answer
76 views

Request refund from booking website or airline?

I booked a flight through Travelocity, and the flight was changed by more than 24 hours. Should I request a refund from Travelocity, or from American Airlines? I'm a US citizen flying from China.
8
votes
3answers
3k views

COVID-19 canceled flight (Norwegian from Spain to Finland), refund request accepted, still not received?

I made a flight reservation with Norwegian back in June 2020 for flying from Spain to Finland in August 2020 (I hold EU citizenship). Some weeks later, still in June 2020, I got notified that my ...
1
vote
0answers
112 views

The TAP website does not recognise the voucher they sent me and the phone goes dead when I try to ring

Having received a voucher which is valid for 24 months from TAP for a cancelled flight in June, I am now totally unable to reach them by phone or book an alternative flight through the website. ...
4
votes
1answer
492 views

Outbound leg cancelled – Can I get a partial refund?

I have a trip booked in November with the outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg, and the return on Lufthansa from Nuremberg via Frankfurt to Zurich. I have been ...
0
votes
0answers
52 views

Need to find if an international flight 2 months ago was cancelled [duplicate]

My parents were scheduled on UA8784 from IAD to MUC on July, 24 2020 22:30 and were told it was cancelled due to covid several days beforehand. They were refunded. We were on the same flight but as ...
3
votes
1answer
20k views

How long does Turkish Airlines take for a flight refund?

Recently booked a ticket to Glasgow through Turkish Airlines and had to cancel the booking as I've inputed the wrong date. I called the airline operator and they said I was eligible for a full refund, ...
1
vote
1answer
385 views

Singapore airlines changed my flight by +5h, can I get a refund?

I bought a ticket in a promotion, according to Singapore airlines, so that ticket is non-refundable. However, the airline sent me an email that my flight got reschedule by over 5h earlier. I sent them ...
1
vote
1answer
80 views

No refund cancellation policy and CoViD-19

My sincere apologies if this was already asked and answered before, I failed to find a similar question. I had booked a flight earlier this year that had a non refundable cancellation policy. However, ...
0
votes
0answers
64 views

How can I get a refund from TAP after they rescheduled my flight?

I have purchased non refundable tickets from TAP and they moved the flights more than 5 hours. Under EU law, if your flights are moved more than 5 hours you are entitled to a refund. How do I claim it?...
10
votes
2answers
4k views

Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?

Say, I have two itineraries booked with Ryan Air. City A to City B, and City B to City C, with a few hours connection in City B. Being a point-to-point airline, Ryan Air does not offer connecting ...
0
votes
0answers
81 views

AF 3550 APRIL 24 2020 Paris to Detroit cancelled? [duplicate]

Was AF 3550 Paris to Detroit actually cancelled On April 24 2020? The airline says it STILL hasn’t been so and are refusing a refund except of taxes.
0
votes
0answers
46 views

Was Air New Zealand flight NZ6 on April 16, 2020 from AKL to LAX cancelled, or did it depart? [duplicate]

Was Air New Zealand flight NZ6 on April 16, 2020 from AKL to LAX cancelled, or did it depart? I need to determine this information in the hope of obtaining a full refund, rather than a credit. Thanks.
0
votes
1answer
108 views

What has happened for my hold on flight tickets beyond 1 year in Qatar Airways?

I had reserved two tickets on 2 Sep 2018 for the US from Qatar Airways. Since my visa had not been issued for Travel Ban, I requested them to hold the tickets. Currently, I want to change these two ...
0
votes
1answer
149 views

Filing consumer protection complaint about Swiss Air

My flight with Swiss was cancelled and I've been trying to request a refund for several months now. Every time the customer service tells me that they are solving the issue and it was sent to the ...
1
vote
1answer
64 views

Refund request for a flight cancelled and rebooked by airline pending while original date of travel comes closer. Should I contact the airline?

In January, I booked a return ticket from France to the UK via Schiphol with KLM. My journey was due to commence less than two weeks from now. In June, the airline cancelled part of the journey (the ...
4
votes
0answers
80 views

Are the airports of Abu Dhabi (AUH) and Dubai (DWC/DXB) considered to be serving the same region?

This question relates to the definition of flight cancellation, following the following statement on the European Union's official information page for air passenger rights: Cancellation occurs when: ...
0
votes
0answers
43 views

Covid flight refunds from reseller very slow

I had books a set of flights that were due to occur in early April. When everyone started locking down the borders etc we cancelled them. Most were through an airline directly, and were converted to ...
5
votes
3answers
924 views

Ryanair offering voucher instead of refund I applied for

My flight with Ryanair was cancelled due to Covid-19. They sent an email about a month ago, offering me to change my booking for free or to apply for a refund. I applied for a refund. The form used ...
3
votes
1answer
917 views

COVID-19 canceled flight (AirAsia in Malaysia), refund request rejected?

I booked two domestic Malaysian flights with AirAsia in March 2020 for a value of 288 MYR (from a Malaysian city to another Malaysian city, and back; their codes starting with AK), which the airline ...
2
votes
0answers
53 views

Hotel refund with hotels.com

In February this year I had a hotel booked with hotels.com. It was classed as non refundable but was cancelled because the hotel went into administration just before travelling. Hotels.com promised a ...
3
votes
0answers
94 views

British Airways dragging their heels after written promise of a refund (2016) - can I complain/escalate? [closed]

TL;DR I booked flights mid-2016 (with British Airways via Tripsta) I became pregnant I was advised by doctors not to travel (see Zika virus) I cancelled booking (note: flight wasn't cancelled) I ...
2
votes
2answers
306 views

EHIC, applying for a refund

I am a UK resident and while visiting Switzerland I went for a health check. I have a EHIC and wonder how I can apply for a refund. On the EHIC website it says that one can apply for a refund but I ...
3
votes
1answer
280 views

Travel agency requires that I pay non-refundable taxes for a flight cancelled by the airline in order to get refund?

Last year we booked a trip that's coming up soon from the US to a foreign country with a travel agency; the majority of flights take place with an international carrier on the lowest class and non-...
10
votes
1answer
875 views

Can I get a refund for COVID-19 related cancellations?

In the current situation, many people will have to cancel existing flight or hotel bookings, and would like to get a refund. In which cases can one get a refund?
11
votes
2answers
3k views

Flight ticket reimbursement after Travel Warning

I've got a round-trip flight with Royal Air Maroc from Strasbourg, France (SXB) to Ouagadougou, Burkina Faso (OUA) on Monday, Nov 10. Return is on Dec 1. The recent turmoils in Ouagadougou have led ...
6
votes
1answer
359 views

Is refund possible if I cannot take a (just rebooked) flight because of coronavirus bans? [duplicate]

My wife had a return flight ticket from Seoul to Barcelona via Istanbul at Turkish Airlines for March 6th. We received a mail today (March 2nd) saying please call our Call Center. We called and they ...
8
votes
3answers
6k views

Refunding the ticket, not the value of the ticket

I have been looking around and I see many question related to flights being cancelled due to COVID-19. Some questions are about flights with TAP - Air Portugal, British Airways, AlItalia etc. other ...
0
votes
0answers
185 views

Can I get a cash refund from British Airways after applying for a voucher?

I booked my flight back in January with BA, the flight got cancelled in March due to Covid19. Many people have fallen into the trap they had on the website, where you try to get a cash refund and ...
4
votes
2answers
670 views

Norwegian Air ticket conversion to CashPoints because of COVID19 is not working for me, why?

I had booked a ticket for two for June 2020 from Bulgaria to Finland before COVID19 happened. Now I want to cancel or refund my ticket, but the only option there is on the website of Norwegian Airline ...
0
votes
1answer
104 views

Ryanair COVID-19 cancellation and following flight

Ryanair canceled due COVID-19 my flight Prague to Milan (Bergamo) which will be on 23 June 2020. But I had following flight from Milan Malpensa (T2) to Alghero (Sardinia) with Easyjet, which I'm not ...
4
votes
1answer
338 views

A refund that I think my agent wants to cheat me on

I got a return ticket of Turkish Airline from Lagos to Chicago using an agent called ST. KINGS CROWN TRAVELS. I paid #269,248 and left for Chicago on 2nd Nov 2015. I got to chicago and then had the ...
2
votes
1answer
2k views

Who is the “lead booker” of an Easyjet flight?

I'm trying to claim an Easyjet refund for cancelled flights due to COVID-19. The form asks for the "lead booker's name". I have two bookings with 6 persons on each flight, all booked through my e-mail ...
1
vote
0answers
84 views

What to do when airline does not update you regarding refunds?

Back in February I cancelled a flight I booked with AirChina and asked for a refund due to COVID-19 cases. I would know later that my refund request was processed on March and I was informed, ...
2
votes
1answer
153 views

Passenger rights for canceled multi cities flight

I booked a multi-cities flight back in Jan 2019 for a travel plan at the end of July 2020. It was all in one itinerary but with 3 airline companies and total 4 cities, 10 flights. I purchased 3 such ...
2
votes
2answers
194 views

Should I take any further action to get a refund or is Ryanair telling me I just have to wait?

Follow up on this question of mine. I have received an e-mail from Ryanair informing me of the cancellation of the flight. This e-mail, invites me to accept a 12-months valid voucher (which could be ...
2
votes
0answers
65 views

Can I get full refund after the connecting flight gets cancelled in a booking trough a travel agency

I had made a booking to travel from London to Greece some days ago. There were two flights in the booking. The second flight got cancelled and I am looking for the travel agency to refund me for the ...
1
vote
1answer
172 views

Cancellation of 1 flight on multi-city booking. Am I entitled to a full refund?

I have booked a multi way city trip departing in a few months time, all booking destinations booked direct with Singapore Airlines. I logged into my account and clicked on "Manage Booking" and ...
23
votes
7answers
52k views

Getting a refund from TAP Air Portugal related to COVID-19

My international conference in Europe this May has been canceled due to the COVID-19. I have a ticket, purchased from TAP air Portugal, from Toronto, Canada to Lisbon. Because it is a non-refundable ...
16
votes
5answers
830 views

Can I simply apply for a chargeback on my credit card if my flight was cancelled and I'm unable to reach the airline?

As explained in a relevant question, my flight with Condor [from Frankfurt to Prague] was recently cancelled. I've emailed them asking for a refund 5 days ago, but so far received no response. Today ...
3
votes
2answers
3k views

Within how many days do I get refunded the cost of a reservation cancelled because of schedule change by Wizz Air?

I received an email from Wizz Air about a schedule change to my flight. There were three options to choose from and I opted for cancellation of both outgoing and return flights and receiving 120% ...
0
votes
1answer
88 views

Best Strategy to Get a Refund from British Airways

I purchased a roundtrip plane ticket from Seattle (SEA) to London (LHR) for a trip that was supposed to take place the last week of March on British Airways (BA). Unfortunately I had to cancel the ...
16
votes
2answers
2k views

Argentina will cancell all flights until Sept. 1st. Will Trip.com and Lufthansa refund me automatically? What is the best course of action?

I have flying plans for August 11th to September 3rd (my partner is only staying 10 days), and bought tickets from Dublin to Buenos Aires with Lufthansa, through Trip.com. Today it was announced that ...
6
votes
2answers
218 views

If re-booked from a flight to a train, can one claim the airport taxes back?

Recently flew GOT-DUS-HAM (booked directly with the airline), whereby the DUS-HAM leg was cancelled last-minute and I got an open rail voucher. Can I get the airport taxes of the second flight ...
2
votes
3answers
251 views

How to cancel and get refunds for train tickets for Italy?

I have a train travel booked through Germany, Switzerland and Italy. All three legs of the travel are booked through bahn.de, and the Germany into Switzerland leg I can find back on the system of that ...

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