Questions tagged [refunds]
Questions about obtaining Refunds for the various travel expenses.
253
questions
-1
votes
0
answers
64
views
Air China - non-refundable ticket
I have a non-refundable ticket with Air China bought this month (September). Travel starts in January, it's a round trip. My plans have changed and I can't fly on this date so I'm looking for ...
- 1,048
4
votes
0
answers
167
views
What can I do with an Istanbulkart after I hit the 500 lira monthly loading limit?
When travelling in Istanbul, it's possible for up to 5 people to share one Istanbulkart. However, if you're using the "anonymous" cards you can easily buy from vending machines, for some ...
- 98.5k
1
vote
1
answer
215
views
Double compensation with Deutsche Bahn in NRW
In North Rhine-Westphalia (NRW) - Germany there exists an agreement between different regional transit operators (NRW Mobilitätsgarantie) to reimburse you a long-distance / high speed train ticket ...
- 11.8k
1
vote
1
answer
174
views
UK transit visa fee refund
I applied for a UK visa online with all my details and submitted the application. Also paid the application fee online.
The next day I realized that I made a few errors in my application. I did not ...
- 59
0
votes
1
answer
146
views
Is it possible to get a refund or reschedule a flight booked with MyTrip.com? [closed]
I believe this company is entirely deceptive, run by individuals in India who don't have a firm grasp of English, making it nearly impossible to comprehend the individuals who answer their calls.
I ...
- 82.2k
3
votes
0
answers
113
views
How do I get a refund from the Mytrip travel agency?
Exactly two months ago, my daughter and her two friends booked flights through Mytrip. Unfortunately, their flight was cancelled. The airline has already refunded Mytrip for all three passengers' ...
- 82.2k
3
votes
1
answer
229
views
How to avoid duplicate charges for bags included in the base ticket?
Last year, when boarding the first leg of a three-leg ticket which had two checked bags per person, the airline (United) check-in attendant did not recognize that the second bag was already included ...
1
vote
0
answers
132
views
Unfairly charged by Iberia: what recourse do I have?
Iberia has unfairly charged me 60 euros of cancellation fees, directly contradicting their earlier promise, and their website does not have obvious ways to complain. What recourse do I have?
Details:
...
- 2,491
4
votes
2
answers
451
views
Completing DB Passenger Delay Form
I booked a through ticket for two passengers from Bruges to Wien Hbf transferring at Bruxelles Midi & Frankfurt (Main) Hbf. Prior to the journey the published times changed and the Frankfurt Hbf ...
- 1,626
8
votes
1
answer
3k
views
Understanding booking dot com's "Free Cancellation" Policy
I booked some hotel and due to different reasons, had to cancel. I had booked with free cancellation no pre-payment (I did not read it at the time of booking as I wasn't expecting to cancel). I paid ...
- 30.9k
1
vote
0
answers
176
views
How to sell an ÖBB Nightjet ticket?
We bought two tickets for each of two separate Austrian Railways (ÖBB) Nightjet trains from Amsterdam to Innsbruck. The plan was to decide later which ones we would use. The problem is that we ...
- 13.1k
0
votes
0
answers
727
views
How to get an old boarding pass or some certificate?
My company is asking me to provide the boarding pass for reimbursement purposes. However I used the boarding pass via app and did not printed it out. I've found websites mentioning that it is not ...
- 101
2
votes
0
answers
116
views
Upgrade ticket booked via trainline.com and then refund it
I booked a non-refundable train ticket from London to Paris (return journey) via Trainline just today. Unfortunately later that same day I put my passport through the washing machine, completely ...
- 129
8
votes
1
answer
2k
views
Qantas is refusing to apply DOT’s free cancellation within 24 hrs policy
Can someone tell me if they think Qantas can refuse our refund given the following.
The flight was cancelled within the 24 hour cancellation window.
The flight was departing from the USA (JFK) and ...
- 58.4k
1
vote
1
answer
118
views
Getting compensation for baggage that agency failed to add to the ticket
I have bought a Turkish Airlines plane ticket through online travel agency https://www.smartfares.com. The ticket included checked baggage ($20) but at the check-in I discovered that the airline "...
- 16.3k
3
votes
1
answer
556
views
Can I claim for my whole group's tickets on Delay Repay with Great Western Railway?
My Great Western Railways train (GWR) was delayed by 45 minutes, and an announcement was made that 'Delay Repay' claims would be permitted.
I understand that I can submit my tickets through the GWR ...
- 640
2
votes
1
answer
132
views
Does Kuwait airways honor full refund for cancelling flight within 24 hours since purchase?
I was wondering if all the flights into and out of US have to follow the rule of full refund for cancellation of a flight within 24 hours of purchase?
I can't find it specified on the website of ...
- 51.9k
3
votes
1
answer
3k
views
Refund for damaged luggage
After a flight with Easyjet (EDR-MXP), my suitcase was damaged, but since I had to catch the last bus available (it was midnight), I did not file a complaint at the airport. Instead, I filed the ...
- 1
11
votes
3
answers
3k
views
Refund for cancelled DB train but I don't have a bank account with BIC/IBAN
My husband and I purchased 2 Deutsche Bahn tickets from Brussels to Cologne and the train was canceled. The Passenger Rights states that you are entitled to a refund however they only refund to a bank ...
- 703
8
votes
1
answer
374
views
Rights when missing a flight due to security issue
Earlier today, my wife was supposed to fly from Hamburg to Porto, with a stop in Madrid (purchased on the same booking from the airline, one way). She arrived at the airport in plenty of time (around ...
- 5,452
15
votes
2
answers
2k
views
Refund for mistaken credit card charge is less than initial charge, apparently due to exchange rates and/or fees
A hotel wrongly charged my credit card (for mini-bar items I never took). I emailed them and they refunded me. Only they refunded me a smaller amount than the initial charge. I expect the difference ...
- 1,480
1
vote
1
answer
225
views
What's the deadline to request a ticket refund with KLM?
KLM airline offers fully refundable tickets ("Flex"):
What's the exact deadline to request a ticket refund with KLM?
Below is what I could find in the ticket policy (clicking on "Show ...
- 90.2k
7
votes
0
answers
208
views
Collecting an Oyster card refund without tapping in [closed]
I've had a service delay refund approved for my Oyster card today, but I only have 2 days to tap in to collect it. Its a Friday and I'm not travelling for a few days, is there a way I can collect it ...
- 24.7k
20
votes
3
answers
6k
views
How do I get a full refund when my Airbnb accommodation was inaccessible due to a hurricane?
I had booked an Airbnb unit with a host, but I was unable to physically access the unit due to power lines literally blocking the entire entrance/exit to the community. Turns out a hurricane two days ...
2
votes
2
answers
364
views
Why do some airlines have indemnity forms even though the ICAO rules state the airlines can recover the costs for removing inadmissible persons?
Why do some airlines have indemnity forms, even though the ICAO rules state the airlines can recover the costs for removing inadmissible persons? What do the forms add that is not already in the ICAO ...
- 13.8k
11
votes
2
answers
1k
views
What is the best strategy for pursuing a refund from an accommodation provider who cancelled our stay through Booking.com - and kept our money?
I am UK based and booked accommodation in Boston through Booking.com. The accommodation provider cancelled shortly before our stay was due to start and promised a full refund.
After waiting the 30 ...
- 726
3
votes
1
answer
438
views
Is Aegean Air's cancellation penalty for Flex/ComfortFlex applied per booking, per leg, per passenger, or somehow else?
Consider one-way tickets from Paris to Larnaka with Aegean Air on December 1, 2022 for two adults. The website shows a price per adult per ticket (not per leg); if I choose a fare, the doubled number ...
- 237
4
votes
1
answer
1k
views
I can't rebook ticket for a different passenger
I booked a flight for a friend for Cyprus to Fort Myers FL with my credit card in January 2022, 2 weeks in advance of travel.
He did not take the flight and chose to stay and we no longer are in ...
- 24.7k
5
votes
3
answers
440
views
Does check in online change the cancelation policy?
I have a general question. Does check-in online affect the cancelation policy (such as refund amount and etc.) or they are not related together? I need to know this since I need to check-in within 48 ...
- 51.9k
5
votes
1
answer
614
views
Can you get a refund if your booked seat is changed at the gate?
I have paid alongside my ticket (ITA Light fare) for a seat selection.
However, at the gate, most passengers got their seat changed and I got switched along.
As I have paid for it, due to the ...
- 24.7k
24
votes
1
answer
2k
views
Bus failed to pick us up; must the operator refund our taxi fare?
I bought a ticket for the Vienna Erdberg to Bratislava Airport section of a bus route. The bus was on time but failed to stop at Vienna Erdberg—incredibly, it just whizzed past me and some 15 other ...
- 104k
5
votes
2
answers
3k
views
I accidentally booked the same flight twice and only noticed at check-in – do I have reasons to get refund back for one of them?
While booking a flight and paying for it, I had connection issues. When checking in in person, I was asked for my booking number because they expected two passengers with my name on that flight. Only ...
- 90.2k
14
votes
2
answers
4k
views
Are there any airlines which refund fare (including economy class) fully in case you don't get visa?
I'm an Indian. I'm planning to book a journey from Mumbai to Johannesburg, South Africa and back (conference visa). I looked at refundable tickets, while they are priced higher, they give you half ...
0
votes
0
answers
62
views
Booking cancelable flights [duplicate]
Schengen visas require that I provide confirmed flight bookings. But I had a flight last week that I couldn't take because the visa was delayed. This has resulted in a lot of unnecessary costs. Now ...
- 201
-4
votes
1
answer
244
views
Trouble with delays with American Airlines, international travel
I was supposed to be on a flight from Columbia MO to Dallas to JFK to Delhi, India. It turns out the flight from Dallas to JFK, AA998, was so delayed that I would have missed the flight from JFK to ...
0
votes
2
answers
388
views
How can I ask for compensation for Lufthansa delay in refunding me?
I cancelled my Lufthansa flight more than six month ago. They told me that I will be refund in at most 3 months. Now it is more than 6 months and I am not yet refunded. Can I sue Lufthansa for that? ...
- 323
1
vote
1
answer
137
views
Flights delay make me unable to board subsequent train and flight tickets. Could I ask for refund
A Singaporean airline arrived one hour later than announced to its final destination (within EU). Therefore I was unable to board my train, which led to another airport for my next flight (destination ...
- 90.2k
2
votes
1
answer
413
views
Does the DOT rule on free 24h refund/hold for flight tickets to/from the US apply to anyone, or only individuals living or purchasing from the US?
I read:
The DOT rule is that the airline has to offer (if purchased at least 7 days before departure) either a refund within 24 hours or a 24 hour hold without paying.
Does that rule apply to anyone,...
- 16.3k
1
vote
2
answers
535
views
United Airlines 24-hour refund policy: are non Basic Economy tickets fully refundable within 24 hours of booking? (purchase made >7days before flight)
I read on the United Airlines 24-hour refund policy (mirror):
Under our 24-hour flexible booking policy, if your ticket was purchased through United in the last 24 hours and you completed your ...
- 51.9k
0
votes
1
answer
543
views
Does Japan Airlines have an unconditional 24-hour refund policy?
I am trying to understand whether/when Japan Airlines has an unconditional 24-hour refund policy, i.e. offers a full ticket refund if the ticket was purchased through Japan Airlines in the last 24 ...
- 67k
1
vote
1
answer
1k
views
The TAP website does not recognise the voucher they sent me and the phone goes dead when I try to ring
Having received a voucher which is valid for 24 months from TAP for a cancelled flight in June, I am now totally unable to reach them by phone or book an alternative flight through the website. ...
- 16.5k
2
votes
0
answers
939
views
American Airlines 24-hour refund: how do I know if a ticket has "Sale-imposed nonrefundable taxes" or "Taxes we must pay whether or not you travel"?
I read on the American Airlines 24-hour refund policy (mirror) that "sale-imposed nonrefundable taxes" and "taxes we must pay whether or not you travel" are not refunded (see quote ...
- 51.9k
1
vote
1
answer
247
views
Messy airplane booking - what are my options?
I have a bit of a messy plane ticket booking. I am based in the UK.
In 2021 I booked a flight with Opodo to Costa Rica. The airline was/is Lufthansa.
Due to COVID-19 restrictions in the UK at the time ...
- 90.2k
0
votes
3
answers
7k
views
How to know if a Delta ticket is refundable?
I believe I booked a fully refundable ticket with Delta, but now I want to be sure. How can I check? My "Itinerary" available on their website under "My Trips" does not mention ...
2
votes
1
answer
251
views
Airline anticipated leg of return flight, then has been beating around the bush about the refund for 4 months
I bought a 2-way flight from SFO to MXP with Level, and the return flight was supposed to be on Aug 15, 2021.
On July 26 I received notification that the first segment of the return flight (MXP-BCN) ...
CommunityBot
- 1
0
votes
1
answer
78
views
Travel Voucher and refundable tickets
I understand that airlines only provide travel vouchers to be used in the future for travel changes due to COVID (e.g. you cannot travel because you are positive). But, let's say that credit is used ...
- 16.3k
4
votes
0
answers
105
views
Online travel agency does not answer my messages about refunding my cancelled flights
I booked quite a few flights in 2020 that got cancelled because of the travel restrictions of the pandemic. The travel agency (quite a known one on the internet) had two options for the refund:
...
- 2,393
0
votes
2
answers
111
views
Does the 24 airline ticket cancellation rule allow refunds even after “check in”?
Most tickets have a 24 hour no fee cancellation policy. What if I book a ticket let’s say with American Airlines right now (ticket will be say 10 hours from now). I go to the airport, check in, get a ...
- 118k
3
votes
2
answers
2k
views
Refund from Delta for canceled trip
I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
- 312
1
vote
1
answer
97
views
Can a travel agent redeem Air Arabia credit on my name for someone else?
A few months back my AirArabia flight was canceled. As per their policy, they won't give a refund. Instead, they have given me a credit of the same amount for a year. Since I am not in the situation ...
- 90.2k