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Questions tagged [passenger-rights]

Claims one can make towards the organizer of a trip, the operator of a vessel or a regulatory agency.

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57 views

Checked luggage & terminating trip during layover

I have a Canada bound Delta flight next month with a layover in New York where I plan to abandon the trip (the flight to Canada was cheaper than to USA, hidden city ticketing). Now I know all ...
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1answer
48 views

Refund options in case of a schedule change or rebooking of SQ22 (nonstop SIN-EWR)

Suppose I am on a longer vacation in Singapore and, being an aviation geek and curious to see New York, I am contemplating to experience the world‘s longest passenger flights, SQ22/SQ21 SIN—EWR—SIN ...
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0answers
195 views

Airline changes plane, boarding is done by calling names, my name not called, Service insists that I was late [closed]

Today my gf wanted to flight home (Berlin Tegel -> Minsk). She had booked a flight long ago with airbaltic and checked in 1h before depature. When boarding should habe started, there was a plane ...
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0answers
89 views

What rights do EU travellers have when they miss a flight due to it leaving early? [closed]

I know there are some pretty traveller-friendly passenger rights in the EU for those people whose flights are delayed, cancelled, bumped or downgraded, but what rights do travellers have if they miss ...
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1answer
1k views

Airline company decided to stop service to my destination

Approximately 2 weeks ago, I booked and paid for a flight that was scheduled for April on board Adria Airways, a Star Alliance company. However, I found out today from the media that the company is ...
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2answers
1k views

Services that provide information to Boarding Staff about guest's presence in the Airport

(Perhaps, this question might be closed as being off-topic but nevertheless) If one has a very small transition time between two flights and for some reason if the first flight is delayed due to ...
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3answers
7k views

How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?

I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or ...
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0answers
173 views

Can I lean the seat backwards in a bus when a person behind me complains about it? [duplicate]

This happened a few years ago in a bus form Paris to Cologne. I leaned the seat backwards as far as possible and the person behind me heavily complained about not having enough space. I saw that she ...
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1answer
341 views

Overbooking: compensation for a lost hotel night?

I and my girlfriend were booked on the Wizz Air flight from BUD to MLA. At the gate, I was denied boarding due to overbooking. My girlfriend refused to fly alone and we went to the airline counter ...
12
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1answer
739 views

Does the EU air passenger rights regulation require rebooking into a higher class, if no seat in the same class are available?

For what flights does the EU air passenger rights regulation apply? Specifically, if my flight from the US to Europe is delayed or cancelled, can I demand to be booked on the next flight to the same ...
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1answer
369 views

I am currently sitting in a plane on the runway that has been delayed for three hours. Do I get free food?

This is an internal EU flight. EU law states that the airline has to provide food and drink for flights delayed more than 2 hours, however it is unclear how this takes place if the plane is on the ...
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2answers
5k views

If my non-stop flight is cancelled and I'm put on a slower indirect flight, am I entitled to compensation?

I've noticed that a flight I've just bought tickets for is sometimes cancelled. I assume that passengers are then put on a flight to the airline's main hub (leaves around the same time), where there ...
7
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1answer
530 views

Do EU passenger rights of up to 600€ apply for non-EU carriers flying into the EU?

Do I have legal claim for a compensation if a flight into the EU was delayed or missed due to a connecting flight if the carrier is not EU based? I have the following case: We flew Qatar-Airways from ...
3
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1answer
108 views

EU Air Passenger Rights for connecting flight

I have a Lufthansa (EU german airline) flight booked on a single ticket like this: non-EU -> FRA (2h layover) -> USA Am I entitled to: Passenger rights in case of denied boarding, downgrading, ...
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2answers
2k views

Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?

I was flying back to India on December 10, 2017 with Lufthansa from Frankfurt to Mumbai. Due to heavy snowfall that day they had to cancel the flight. They gave me the option of flying next day, which ...
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1answer
63 views

Outward and return flights booked on different (low-cost) airlines through online agency - Passenger rights in case of outward flight cancellation

Sometimes, online travel agencies (such as Opodo) sell return tickets where the outbound and return flights are with different low-cost airlines (e.g., FlyBE and Eurowings). After booking what is ...
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1answer
223 views

Flight delay compensation in Europe?

My wife and I traveled with Wizz Air last month from Keflavik (IS) to Budapest (HU) and our flight was delayed for 4.5 hours. We are indian nationals with residency in Hungary. Are we eligible for ...
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1answer
322 views

First (non-EU) leg of flight to Brussels was cancelled. What cancellation compensations am I entitled to?

My girlfriend, an EU citizen, is travelling from Sydney back to Brussels with a connection in Doha. What she booked was one trip, but Qatar Airways split it in two: Sydney - Doha then Doha - Brussels. ...
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1answer
6k views

Passenger rights during a flight

Recently I faced an extraordinary situation during my flight inside the EU. A very large group of passengers (80% of all passengers, mostly men, probably football fans) already quite drunk during ...
3
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1answer
208 views

An airline company asked another passenger to open my bag and threw away something

2 weeks ago, I took a domestic flight from Ulaanbaatar with Hunnu Airlines. During the checking-in of my luggage, they made a mistake and marked it as belonging to the passenger beside me. When we ...
2
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1answer
163 views

Can a booked transit passenger be denied to board on the plane in the transit airport?

I have a confirmed booking from A to C via B. In airport A I am checked-in and my luggage is tagged all the way to C. But I get only one boarding pass for the flight from A to B. The staff in airport ...
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1answer
95 views

EU: What are my rights when an airline is on strike?

Long story short: an airline was on strike and, with a notice of 3 days in advance, my flight was moved two days later, so I had to stay 2 days more where I was. I already know that I'm entitled to no ...
15
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1answer
594 views

Missed night ferry on Rail & Sail connection due to delayed trains, what are our rights w.r.t. delay repay and accommodation costs?

We missed the night ferry part of our Rail&Sail connection from London via Harwich to Hoek van Holland due to a series of delayed trains. What are our relevant rights and how do we claim those? ...
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1answer
114 views

What are my rights if there is an air ticket error on the travel agent's side?

What are my rights if there is a ticket reporting error on the the travel agent's side? For example, what if I buy a ticket from airtickets that also includes baggage, but when I check-in at the ...
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2answers
257 views

What are your rights if you are forced to reschedule your flight?

If I understand correctly, if an airline cancels a flight due to reasons beyond their control (a strike for example), passengers do not receive compensation under EU rules. What are your rights ...
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3answers
725 views

Missed connecting flight

I fell asleep at the gate while waiting for a connection flight to the UK from South Africa. I was connecting on Kenya Airways. They say I have to pay charges which are more than buying another air ...
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1answer
185 views

Is airline obliged to refund cost of flight if the passenger is unable to fly because his travel visa has been rejected? [duplicate]

Is an airline obliged to refund the cost of a booked flight if the passenger is unable to fly because his tourist travel visa has been rejected? I am interested specifically in some sort of legal or ...
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5answers
2k views

Can Airline Legally Refuse Boarding for NO Reason?

Can an airline that serves North America (USA & Canada) and Western Europe (Schengen areas + UK) deny a passenger boarding for no reason at all? I know airlines, especially in the USA, seem to ...
8
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1answer
761 views

What rights do travellers have when being searched for drugs by Australian customs?

A friend of mine recently went through customs at Melbourne airport. They were on an incoming flight from Manila, Philippines. At Australian customs they were cavity searched and x-rayed. Their ...
9
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2answers
525 views

How can I preclude border agents from seeing emails on my laptop? [closed]

I use Microsoft Outlook 2016 (abbreviated to O16) on my Windows 10 laptop that stores all emails offline, without Internet access. Canadian and US border agents are legally empowered to demand your ...
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1answer
464 views

Damaged Luggage on Vueling Flight, how can I proceed?

I flight to Italy last Friday and my (Primicia/Branded) luggage was damaged, it costs around 180EUR (R$600). So I walked immediately to Vueling desk and opened a complain, they give me a report and ...
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1answer
347 views

Does the EU flight delay compensation apply to connecting flights as well?

There has recently been a question about a traveler who missed his connecting flight within the EU and was forced to take a different flight at a later time. In that scenario, would the EU's flight ...
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4answers
8k views

Lufthansa denied boarding after coming from another delayed Lufthansa flight for 5 minutes

Travelling from place A to B with Lufthansa with intermediate stop in Frankfurt (F). We started on time from A. Expected wait time in F, 1.5 hours. The flight from A to F was bumpy and the pilot chose ...
7
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1answer
246 views

What to do if an EU airline cancels your ticket without notifying you?

I had bought a flight ticket with Norwegian Air for a flight on the other day, but when I arrived to the airport to do the check-in, they said they had cancelled my ticket because they didn't "have ...
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4answers
1k views

Does the EU have rules about air ticket refunds in case of visa refusal?

Sometime back I had asked about airlines which refunded money if visa is refused. Now in last few months, from whatever little I have understood, European carriers have a much higher standard of ...
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1answer
288 views

Passenger rights payment for delay caused by extraordinary circumstances on another flight?

My long-distance flight (>3500km) with an EU airline (Lufthansa) is delayed for ~6 hours. At checkin they told me they had to re-route due to medical issues. From what I found online, a medical ...
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4answers
435 views

European passenger rights. Reimbursement in case of time change by airline

I have a Lufthansa flight with a connection in Frankfurt. I bought the ticket several months ago and connection time then was 50 minutes. I checked my ticket several days ago and I see that the ...
6
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1answer
359 views

Is the ship's captain required to report laptop/mobile serial numbers for all passengers and crew?

A privately owned ketch on tour in the South Pacific is planning to make landfall in Australia early next week and it is carrying about a dozen of the captain's friends and family. Of course the ...
4
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1answer
467 views

Can passengers on an airline use Travel John?

For those scenarios, where plane is going through turbulence, or during take off or landing, or any other impractical scenario, can passengers carry and use Travel Johns (albeit discreetly). Pilot's ...
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5answers
984 views

When in a window seat on a plane, how do I deal with people who want the shade closed?

I take several international flights a year. I find that traveling with the window shade open helps keep me from feeling claustrophobic and, simultaneously, viewing the outdoors (even through a ...
5
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1answer
331 views

Am I entitled to a full refund if I cancel because the airline has announced, but not yet confirmed, my flight might be from a different airport?

I booked a flight from Brussels Airport to Berlin on Friday April 15th. Because of the current situation at Brussels Airport, the airline has announced that most of its flights will instead fly from ...
21
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1answer
3k views

Iberia changed my flight and I now have a 24+ hour layover in Madrid, what are my rights?

I have been researching this for some time now, but can't seem to find a definite answer to my worries. In May '15 I booked a ticket through a travel agent for the trip: Rio de Janeiro-->Madrid, ...
11
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2answers
2k views

Delayed Eurostar arrival in London, going to miss my connection, what to do?

My Eurostar is scheduled to arrive 30 minutes late in London, and I have an advance ticket for another train to catch, but I'm almost sure I'm going to miss it. What should I do in this case?
18
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2answers
2k views

Strategy to improve seats on a flight?

I'm not talking about getting a business class upgrade. I'm talking about where you're in Economy, you look at your ticket and you realise you're in the back row, middle seat for a 15 hour flight. ...
28
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4answers
4k views

If a passenger damages another passenger's property (accidentally) on a flight, who is responsible?

This came up after listening to a Rick Steves podcast on travel. He and I have both apparently wondered - when the passenger in front suddenly reclines their seat and nearly decapitates your laptop - ...
28
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1answer
1k views

What rights do we have after being 'abandoned' in Guatemala during a technical stop?

We flew Barcelona-Managua return with Iberia this July/August. At Barcelona we were given boarding passes for changes of plane in Madrid and San Salvador. When we arrived in Guatamala we were told ...
28
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5answers
19k views

How to find out the name of a fellow Indian train passenger?

A few days ago, I travelled on an Indian train. Near my seat there was a guy to whom I have given my book, but forgot to get it back. There is an important paper inside that book which I need. How ...
52
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4answers
14k views

What rights do you have in China to appeal stuff being taken off you in transit?

I debated this, but I think it's askable. I just flew transit through Beijing. Did NOT enter the country. You still have to go through security though, but whatever, it just takes time. Until I got ...
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1answer
484 views

Right to accommodation in case of delayed flight, missing connecting flight [duplicate]

A non-EU-citizen booked on a flight from outside the EU with a connection in Istanbul continuing into Europe experiences a flight delay of several hours due to bad weather on the first flight, and ...
3
votes
1answer
6k views

What is Air China required to do if they cancelled a Chinese domestic flight 40 days in advance?

I bought a ticket with Air China specifically for the flight times. (I am picking up several groups at the airport in the evening on one night) I have recently received an email about a flight ...