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Questions tagged [overbooking]

The practice of selling more goods or services than are expected to be available, usually in anticipation that some of those so entitled will cancel or fail to attend and thus supply will be more fully utilised.

4
votes
1answer
127 views

Two tickets, same origin, same destination, same airline, same day, different time. Problem?

I booked a morning flight (US domestic) on Delta airlines. Unfortunately, something came up at work and I need to shift to an evening flight (same airline, same origin, same destination, 8 hours later)...
5
votes
0answers
107 views

Travel agency told me my hotel is overbooked, what are my rights?

Since this question will probably involve some laws, I will state that I am German and I was booking via an online site which is mediating for travel agencies. I booked a hotel on May 15 for a one ...
2
votes
3answers
488 views

Denied boarding apparently covered up as a delayed flight [closed]

Last year, with famous EU company L, I had a trip A -> B -> C, with A a US city and B and C EU cities. First flight was at 5:00pm. Connection time in B was 3h. More than 3500 km between A and B. The ...
5
votes
2answers
1k views

What should I expect from European airline if I volunteer to stay and not fly on the overbooked flight?

Recently, I had a first flight in my life that was overbooked. What should I expect from European airline if I volunteer to stay and not fly on the overbooked flight? In my situation it was LOT with ...
6
votes
1answer
201 views

Claim against AirEuropa (migrated from Law site)

My friend and I were supposed to fly with AirEuropa from Tel Aviv to Madrid early in the morning. Two other friends were to flight to Madrid from another country and to wait for us there. Then, taking ...
5
votes
1answer
341 views

Overbooking: compensation for a lost hotel night?

I and my girlfriend were booked on the Wizz Air flight from BUD to MLA. At the gate, I was denied boarding due to overbooking. My girlfriend refused to fly alone and we went to the airline counter ...
43
votes
6answers
11k views

How does overbooking work with reserved seats?

I never understood how overbooking of flights actually works. I understand the economic principle, just not how its practically done. For the most part there are two types of airlines, low cost ...
5
votes
1answer
509 views

In the EU, what rights do you have if your rental car agency fails to deliver?

Several times in the past few years, I have made a confirmed, paid booking for a rental car, and turned up at the appointed pick-up time only to be told that no cars are available. The rental agency ...
11
votes
2answers
763 views

Choosing seats when checking-in online if all normal economy seats are occupied

Flying some airlines such as KLM you can only choose seats for free while checking-in online on the day before. The economy seats in KLM's case are divided in normal, favourite, extra legroom and ...
66
votes
4answers
8k views

What rules govern forced removal from flights (due to overbooking)?

I was recently surprised to see a man roughly and forcibly physically removed from an overbooked flight by three police officers because his flight was overbooked. He was reportedly a doctor who ...
13
votes
4answers
2k views

Can you be involuntarily denied boarding if you already checked in AND already have your seat assigned?

Some companies allow you to check-in online prior to the flight, assigning you the seats. Is it still somehow possible to be involuntarily bounced, despite having already checked in and already ...
2
votes
1answer
3k views

I have a travel voucher from American Airlines. Can I use part of it now, and the rest later?

Last month, I was bumped and received a $400 travel voucher from American Airlines, in the form of a printed paper voucher (not an eVoucher, which Google tells me exists and plays by different rules). ...
20
votes
3answers
4k views

Which airline companies never overbook their flights?

Is there a reliable list of airway companies that overbook flights? And, is there any shorter list of companies that do overbook, but when too many passengers show up, they deal fairly with it? I had ...
17
votes
5answers
5k views

What is overbooking (of flights), and why do airlines all seem to do it?

I know that they want to "fill every seat." If you take this LITERALLY, then you'd want to overbook, because of the statistical percentage of "no shows." That, of course, leads to "bumping" when more ...