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Questions tagged [easyjet]

EasyJet Airline Company Limited based at London Luton Airport is a British low-cost airline carrier.

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I forgot an item on board an airplane on a regular flight. Who should I contact to get it back?

I forgot an expensive jacket on an airplane, in the overhead bin. I realized it long after I left the airport. I agree that this was a dumb move - the cabin temperature was quite warm, and the weather ...
DavGin's user avatar
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5 votes
1 answer
2k views

Self-transfer through Rome with no luggage. Will I need a visa?

I am going to book a ticket through the kiwi website, from London to Cairo. The first flight will be with easyJet, from London to Rome. The second flight will be with Wizz Air, from Rome to Cairo. I ...
haidi haggagy's user avatar
3 votes
3 answers
451 views

Is EasyJet Holidays responsible if they allow a Ukrainian citizen with British Resident Permit to board a flight from LGW to Agadir without a visa?

I bought an EasyJet holiday for my Ukrainian girlfriend (Ukrainian passport with British Residence Permit) and myself from 5-11 January, 2024 to Agadir, Morocco. She was allowed to board the flight ...
Pete's user avatar
  • 47
1 vote
1 answer
1k views

Are 90 minutes enough for London Luton inbound connection?

Inbound flight Wizzair from SOF scheduled to arrive at 17:20. Outbound flight Easyjet to GLA scheduled to depart at 18:55. Is this a risky connection if happening on Saturday 13th January 2024, and ...
user2299523's user avatar
3 votes
0 answers
397 views

EasyJet document check, internal Schengen flight: must the residence permit nationality match the passport?

Consider a traveler checking in for an EasyJet flight from one Schengen country to another. The traveler holds a Schengen residence permit. The residence permit shows the traveler's nationality, but ...
phoog's user avatar
  • 135k
8 votes
1 answer
764 views

Easyjet flight change [duplicate]

If on my original flight I had booked and paid for a seat and hold baggage, when I change this flight to a later date will the extras like hold baggage get transferred across to the new flight booking ...
Cyn's user avatar
  • 211
0 votes
0 answers
118 views

How best to escalate a flight delay complaint?

I made two claims for an Easyjet delayed flight: one for compensation and one for expenses. Both were replied immediately. The expenses were accepted, the compensation not. The replies came from ¨...
Morgan's user avatar
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2 votes
1 answer
754 views

Can I claim compensation for incurred expenses and compensation under EU Reg 261?

EDIT: To clarify my original question to make it clear. I flew with easyjet from London Gatwick to Edinburgh on the 10th of June. The flight was cancelled 3 hours before the flight. I arrived at the ...
Mark Zurbrügg's user avatar
5 votes
3 answers
4k views

Easy Jet flight Amsterdam to Malaga with a change in London in the middle. Not allowed to board flight because of no UK entry Visa

I was flying from Amsterdam (Schipol Airport) to Malaga on Easy Jet and had to change planes in London. I am an Indian Citizen but have a Dutch Residence permit. I was not allowed to board the ...
Rohan Chatterjee's user avatar
0 votes
1 answer
1k views

Transit with Easyjet through Gatwick

Is it possible to remain Airside at Gatwick Airport when changing between two Easyjet flights? I will have Hold luggage.
Debbie Baker's user avatar
0 votes
0 answers
268 views

EasyJet underseat bag size

In the new policy for easyJet, passengers are only allowed to carry a small underseat cabin bag with the measures 45x36x20. Has anybody actually measured an easyJet bag cage and can share the real ...
CFR's user avatar
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2 votes
0 answers
97 views

Is there a time limit on current easyJet's rebooking fees (0€)? [closed]

EasyJet is not currently charging for rebooking fees due to the uncertainty with COVID-19. You still need to pay the fare difference. This is in the case where the traveller who has a valid ticket ...
WoJ's user avatar
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2 votes
1 answer
160 views

COVID-19 find out what destinations a particular airline is serving

As some of my flights have been canceled I'd like to find out how the airlines are operating (easyJet, Smartwings, Czech Airlines, ...). As they don't put much information, is there a possibility to ...
pevik's user avatar
  • 391
2 votes
1 answer
3k views

Who is the "lead booker" of an Easyjet flight?

I'm trying to claim an Easyjet refund for cancelled flights due to COVID-19. The form asks for the "lead booker's name". I have two bookings with 6 persons on each flight, all booked through my e-mail ...
peter's user avatar
  • 39
3 votes
1 answer
419 views

Booked a trip on Kiwi: one of the flights was cancelled, alternatives don't fit me. What are my rights?

I booked a trip on Kiwi (4 flights): Zurich > Oslo, Oslo > Tromso, Tromso > London, and London > Zurich The last leg was cancelled. They suggest alternatives but there all very unpractical. Other (...
John's user avatar
  • 536
0 votes
0 answers
126 views

Is there really an easyJet's five minute connection between London airports?

While waiting for my plane at London Luton, I've spotted following flight on Flightradar24: Is there really a five minute long connection between London Luton and London Gatwick airport, served by ...
trejder's user avatar
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-4 votes
1 answer
188 views

Looking for a contact address. Most disgusting experience with EasyJet

Just had the most disgusting ever flight experience in over 35 years of travelling, with EasyJet. Basically a good dozen people missed their flights because of sheer incompetence of the EasyJet ...
gnasher729's user avatar
  • 4,044
5 votes
2 answers
3k views

Can you shift an easyJet flight booking to another account?

I know that you can change the name on a booking, but I assume that doing so still leaves the booking in my account. If I want to entirely give the flight to another person, then I'd prefer that the ...
Brondahl's user avatar
  • 163
0 votes
1 answer
514 views

Plastic boxes on easyjet?

I'm moving house and I need to use easyjet to do it. I've booked 3 pieces of luggage, and I'm wondering, would a plastic box like this be allowable? In the past I've had a good experience with ...
the other one's user avatar
0 votes
1 answer
272 views

Connection in gatwick URGENT [duplicate]

Everyone I need assistance regarding a connection in Gatwick, I have Morrocan passport with polish visa allows me to travel within europe. I have an easyjet flight from Spain connecting in London, I ...
Imad eddine's user avatar
4 votes
3 answers
239 views

How much time needed for connecting flight at Schiphol - separate tickets

I am traveling from NYC to AMS on Delta. Flight is scheduled to arrive (if on time) at 5:55 AM. Is it feasible to catch an Easy Jet flight to Berlin at 9:10 AM? There's a KLM flight at 9:50 AM or 12:...
Briana's user avatar
  • 43
1 vote
1 answer
99 views

Are holidays booked with easyJet entitled to have more cabin baggage allowance than flight only?

Are easyJet holiday bookings passengers entitled to more allowance on cabin carry on than flight only passengers?
William Gormley's user avatar
2 votes
2 answers
2k views

Married name on easyjet booking

I'd like to ask a question that is related to these two posts: (post 1 on "maiden name on easyjet booking") and (post 2 on "two given names and one surname"). I am aware that it is possibly a ...
ar5975's user avatar
  • 554
4 votes
1 answer
660 views

Unused easyJet Extra Luggage

My wife paid extra money for sent luggage we ended up not using on two easyJet flights - one international (Luton to Tel Aviv) and one domestic (Edinburgh to London). Is there any way to salvage any ...
Benjamin Gruenbaum's user avatar
5 votes
2 answers
967 views

Difference in flight time

I flew with easyjet from Basel-Mulhouse (BSL) to London Gatwick (LGW) in September 2012. The flight took exactly 1 hour. I will fly to London on Ocotber 7th, same route, again with easyjet. This time, ...
NicolasB's user avatar
  • 658
2 votes
1 answer
308 views

Easyjet car seat requirements

On easyjet, are there some known requirements for car seats, other than the pretty minimal ones stated on their website? Only forward facing seats are allowed on board and the crew must be able ...
Peter's user avatar
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1 vote
2 answers
3k views

Easyjet: change seat after boarding

My best friend and I will fly from Basel (BSL) to London Gatwick (LGW) in October. We booked our flight tickets separately and neither of us reserved a seat. As I understand, the system will assign us ...
NicolasB's user avatar
  • 658
6 votes
1 answer
589 views

CEDR EasyJet Complaint worth it? [closed]

I recently raised an EU261 cancellation claim against EasyJet for a flight from Bristol to Prague that was cancelled. I was only going to Prague for the weekend and the next available EasyJet flight ...
gravityBlast's user avatar
8 votes
1 answer
986 views

Can easyjet insist that I book hotel through their app when my flight was cancelled?

Our flight back from Paris was cancelled at 11pm, along with many others. Easyjet desk said we were on our own and could offer no assistance. I managed to get Eurostar tickets and an hotel room ...
Becky's user avatar
  • 83
10 votes
2 answers
2k views

easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?

My mother in law and my two children (7&5) were forbidden to board the plane (Nice-Geneva) yesterday (easyJet Flight ETGK14C) for not having the right papers. They had been cleared by border ...
Sarah Armstrong's user avatar
4 votes
2 answers
1k views

Claiming for EC261 Compensation - Booked alternative flight

I was due to travel with easyJet (in July 2017) but my flight was delayed once I arrived at the airport. The flight eventually departed 6 hours late - easyJet confirmed the delay was 6 hours and 7 ...
Shaun's user avatar
  • 41
1 vote
0 answers
71 views

Flight EZY7153 on 9/3/2017 Liverpool to Arrecife [duplicate]

I am trying to get historical flight data relating to the specific flight. EZY 7153 from Liverpool (LPL) to Arrecife (ACE) The airline states the flight was 2 Hours and 57 Minutes late. I believe that ...
FrustratedFlyer's user avatar
4 votes
2 answers
5k views

EasyJet ignoring EC261 compensation claim—what recourse do I have?

I submitted an EC261 compensation claim to EasyJet. They responded in a few days, saying that they need to verify the reason why the flight was cancelled, which may take up to two weeks. Three weeks ...
Rist's user avatar
  • 43
3 votes
4 answers
3k views

Check-in of hand luggage

I often fly with easyJet. Almost on every flight gate attendants inform passengers that due to the high number of passengers some trolleys will be checked in for free, even if the passengers already ...
usr-local-ΕΨΗΕΛΩΝ's user avatar
8 votes
1 answer
325 views

How have I paid 7 lots of APD (Air Passenger Duty) for five passengers?

This summer, my wife, three kids (all under 12) and I all flew with EasyJet from Gatwick to Paris CDG, and then from Nice back to Gatwick a week later. Whilst looking at my receipt, I noticed the ...
Darren's user avatar
  • 659
1 vote
1 answer
184 views

Do I have to pay double for checked baggage?

I'm planning a holiday for a week to Spain with EasyJet. It's much cheaper to pay for my suitcase allowance online and I was wondering how it works. What I mean is, as it is a round-trip, I have to ...
user avatar
3 votes
1 answer
4k views

Refund for damaged luggage

After a flight with Easyjet (EDR-MXP), my suitcase was damaged, but since I had to catch the last bus available (it was midnight), I did not file a complaint at the airport. Instead, I filed the ...
rookie coder's user avatar
5 votes
1 answer
978 views

Gate Closed 45min before departure rather than 40minutes as advised

My son arrived at the departure gate 45minutes before the departure time shown on the airport signage. The EasyJet ticket issuing person also confirmed to my son when he checked in that he had to be ...
clive's user avatar
  • 51
2 votes
0 answers
153 views

Maiden name used in flight booking [duplicate]

I am a French citizen. My sister booked a flight on easyjet to Poland for both of us, and she used my maiden name only as my surname. However, on my passport, the surname reads like this : ...
l0r3nz4cc10's user avatar
8 votes
1 answer
16k views

EasyJet - Is the return flight valid if I miss the first leg?

British Airways: If I book a return journey with British Airways and miss the first flight, can I still use the return flight? WizzAir: If I book a return journey with Wizz Air and miss the first ...
Mars Robertson's user avatar
1 vote
1 answer
2k views

Can I take this backpack on board an EasyJet flight in addition to my cabin bag?

I have an EasyJet flight soon (AMS to TLV). I have this backpack and a cabin mini-suitcase. My mini-suitcase is fine, but I'm worried they'll give me trouble with the backpack, and I don't have a big ...
einpoklum's user avatar
  • 4,602
3 votes
1 answer
578 views

Inaccurate and misleading Easy Jet flight departure information board caused missed flight

Recently missed a flight from Milan Malpensa airport via Easy jet to Luton due to incorrect and misleading information on flight departure board. Stated flight was delayed by 1 hour and 20 minutes, ...
G BIRD's user avatar
  • 31
3 votes
1 answer
981 views

Are there kiosks at Malpensa Airport?

Is there a kiosk at Malpensa where I can print my easyJet boarding pass?
Sayed A.'s user avatar
  • 302
11 votes
1 answer
817 views

Routes on which easyjet carries Kosher food

I have been on easyJet flights from London Luton to Tel Aviv where Kosher food was available to purchase, this is not advertised on the menu or as far as I could tell online. Which routes does easyJet ...
SE is Evil - Support Monica's user avatar
3 votes
2 answers
367 views

Is compensation possible for two day's delay following a flight cancellation?

On New Year's Eve I was meant to be flying with easyJet from the north of the UK where I had been staying with my parents. A few hours before I planned to leave for the airport I read my flight was ...
the other one's user avatar
8 votes
1 answer
476 views

Can I book a seat for a suitcase?

Travelling on easyJet and the seat tickets are cheaper than the cost of putting a bag in the hold. Can I book a seat and put the suitcase on it?
guest's user avatar
  • 83
58 votes
3 answers
11k views

easyJet won't refund because it says 'no-show' but they denied boarding

I'm trying to help a friend of mine. He was supposed to travel from Berlin to Amsterdam with Easyjet along with 3 other people. At the time of boarding, my friend and one of his companions (along with ...
Mariana VG's user avatar
10 votes
3 answers
98k views

What does "hold bag" mean when traveling with easyJet?

I will move to the Netherlands and am searching flights to select a price I can afford. I found easyJet and since I am moving permanently I will have plenty of stuff with me. I am booking: a ...
RE RE RE RE's user avatar
12 votes
1 answer
5k views

Easyjet multiple hold bags maximum weight

EDIT: All went well: it was indeed 60 kg. I am trying figure out if EasyJet gives misleading details or I have been given incorrect information. I am moving country and I booked for 3 suitcases. I ...
Matteo Ferla's user avatar
6 votes
2 answers
266 views

Arrival 11h55 Rotterdam Airport / Departure 13h40 Schiphol Airport with EasyJet

I will arrive on Monday 16th May to RTM Airport at 11h55 and need to catch the EasyJet flight EZY2726 to Milan Italy at 13:40 at Schiphol Airport. My plan is to book a driver in advance, apparently, ...
Guyshu21k's user avatar