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Questions tagged [easyjet]

EasyJet Airline Company Limited based at London Luton Airport is a British low-cost airline carrier.

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Plastic boxes on easyjet?

I'm moving house and I need to use easyjet to do it. I've booked 3 pieces of luggage, and I'm wondering, would a plastic box like this be allowable? In the past I've had a good experience with ...
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1answer
159 views

Connection in gatwick URGENT [duplicate]

Everyone I need assistance regarding a connection in Gatwick, I have Morrocan passport with polish visa allows me to travel within europe. I have an easyjet flight from Spain connecting in London, I ...
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connection in Gatwick [duplicate]

I have Moroccan passport with Polish visa allows me to travel within eaurope, I am flying from Spain and I have connection in Gatwick, My flight is with easy jet and the airline and embassy said I ...
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Married name on easyjet booking but maiden name in passport

My wife and I booked a flight with EasyJet. My wife's passport is still in her maiden last name but the booking we made is in married last name. Will this be a problem and/or should we make a name ...
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3answers
116 views

How much time needed for connecting flight at Schiphol - separate tickets

I am traveling from NYC to AMS on Delta. Flight is scheduled to arrive (if on time) at 5:55 AM. Is it feasible to catch an Easy Jet flight to Berlin at 9:10 AM? There's a KLM flight at 9:50 AM or 12:...
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Are holidays booked with easyJet entitled to have more cabin baggage allowance than flight only?

Are easyJet holiday bookings passengers entitled to more allowance on cabin carry on than flight only passengers?
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1answer
480 views

Married name on easyjet booking

I'd like to ask a question that is related to these two posts: (post 1 on "maiden name on easyjet booking") and (post 2 on "two given names and one surname"). I am aware that it is possibly a ...
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1answer
255 views

Unused easyJet Extra Luggage

My wife paid extra money for sent luggage we ended up not using on two easyJet flights - one international (Luton to Tel Aviv) and one domestic (Edinburgh to London). Is there any way to salvage any ...
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2answers
939 views

Difference in flight time

I flew with easyjet from Basel-Mulhouse (BSL) to London Gatwick (LGW) in September 2012. The flight took exactly 1 hour. I will fly to London on Ocotber 7th, same route, again with easyjet. This time, ...
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1answer
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Easyjet car seat requirements

On easyjet, are there some known requirements for car seats, other than the pretty minimal ones stated on their website? Only forward facing seats are allowed on board and the crew must be able ...
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2answers
962 views

Easyjet: change seat after boarding

My best friend and I will fly from Basel (BSL) to London Gatwick (LGW) in October. We booked our flight tickets separately and neither of us reserved a seat. As I understand, the system will assign us ...
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1answer
469 views

CEDR EasyJet Complaint worth it? [closed]

I recently raised an EU261 cancellation claim against EasyJet for a flight from Bristol to Prague that was cancelled. I was only going to Prague for the weekend and the next available EasyJet flight ...
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1answer
288 views

Can easyjet insist that I book hotel through their app when my flight was cancelled?

Our flight back from Paris was cancelled at 11pm, along with many others. Easyjet desk said we were on our own and could offer no assistance. I managed to get Eurostar tickets and an hotel room ...
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556 views

easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?

My mother in law and my two children (7&5) were forbidden to board the plane (Nice-Geneva) yesterday (easyJet Flight ETGK14C) for not having the right papers. They had been cleared by border ...
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2answers
1k views

Claiming for EC261 Compensation - Booked alternative flight

I was due to travel with easyJet (in July 2017) but my flight was delayed once I arrived at the airport. The flight eventually departed 6 hours late - easyJet confirmed the delay was 6 hours and 7 ...
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Flight EZY7153 on 9/3/2017 Liverpool to Arrecife [duplicate]

I am trying to get historical flight data relating to the specific flight. EZY 7153 from Liverpool (LPL) to Arrecife (ACE) The airline states the flight was 2 Hours and 57 Minutes late. I believe that ...
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3k views

EasyJet ignoring EC261 compensation claim—what recourse do I have?

I submitted an EC261 compensation claim to EasyJet. They responded in a few days, saying that they need to verify the reason why the flight was cancelled, which may take up to two weeks. Three weeks ...
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4answers
289 views

Check-in of hand luggage

I often fly with easyJet. Almost on every flight gate attendants inform passengers that due to the high number of passengers some trolleys will be checked in for free, even if the passengers already ...
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1answer
312 views

How have I paid 7 lots of APD (Air Passenger Duty) for five passengers?

This summer, my wife, three kids (all under 12) and I all flew with EasyJet from Gatwick to Paris CDG, and then from Nice back to Gatwick a week later. Whilst looking at my receipt, I noticed the ...
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1answer
126 views

Do I have to pay double for checked baggage?

I'm planning a holiday for a week to Spain with EasyJet. It's much cheaper to pay for my suitcase allowance online and I was wondering how it works. What I mean is, as it is a round-trip, I have to ...
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1answer
2k views

Refund for damaged luggage

After a flight with Easyjet (EDR-MXP), my suitcase was damaged, but since I had to catch the last bus available (it was midnight), I did not file a complaint at the airport. Instead, I filed the ...
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1answer
447 views

Gate Closed 45min before departure rather than 40minutes as advised

My son arrived at the departure gate 45minutes before the departure time shown on the airport signage. The EasyJet ticket issuing person also confirmed to my son when he checked in that he had to be ...
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Maiden name used in flight booking [duplicate]

I am a French citizen. My sister booked a flight on easyjet to Poland for both of us, and she used my maiden name only as my surname. However, on my passport, the surname reads like this : ...
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1answer
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EasyJet - Is the return flight valid if I miss the first leg?

British Airways: If I book a return journey with British Airways and miss the first flight, can I still use the return flight? WizzAir: If I book a return journey with Wizz Air and miss the first ...
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1answer
1k views

Can I take this backpack on board an EasyJet flight in addition to my cabin bag?

I have an EasyJet flight soon (AMS to TLV). I have this backpack and a cabin mini-suitcase. My mini-suitcase is fine, but I'm worried they'll give me trouble with the backpack, and I don't have a big ...
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1answer
327 views

Inaccurate and misleading Easy Jet flight departure information board caused missed flight

Recently missed a flight from Milan Malpensa airport via Easy jet to Luton due to incorrect and misleading information on flight departure board. Stated flight was delayed by 1 hour and 20 minutes, ...
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1answer
460 views

Are there kiosks at Malpensa Airport?

Is there a kiosk at Malpensa where I can print my easyJet boarding pass?
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1answer
510 views

Routes on which easyjet carries Kosher food

I have been on easyJet flights from London Luton to Tel Aviv where Kosher food was available to purchase, this is not advertised on the menu or as far as I could tell online. Which routes does easyJet ...
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2answers
248 views

Is compensation possible for two day's delay following a flight cancellation?

On New Year's Eve I was meant to be flying with easyJet from the north of the UK where I had been staying with my parents. A few hours before I planned to leave for the airport I read my flight was ...
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1answer
168 views

Can I book a seat for a suitcase?

Travelling on easyJet and the seat tickets are cheaper than the cost of putting a bag in the hold. Can I book a seat and put the suitcase on it?
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10k views

easyJet won't refund because it says 'no-show' but they denied boarding

I'm trying to help a friend of mine. He was supposed to travel from Berlin to Amsterdam with Easyjet along with 3 other people. At the time of boarding, my friend and one of his companions (along with ...
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3answers
39k views

What does “hold bag” mean when traveling with easyJet?

I will move to the Netherlands and am searching flights to select a price I can afford. I found easyJet and since I am moving permanently I will have plenty of stuff with me. I am booking: a ...
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1answer
3k views

Easyjet multiple hold bags maximum weight

EDIT: All went well: it was indeed 60 kg. I am trying figure out if EasyJet gives misleading details or I have been given incorrect information. I am moving country and I booked for 3 suitcases. I ...
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2answers
216 views

Arrival 11h55 Rotterdam Airport / Departure 13h40 Schiphol Airport with EasyJet

I will arrive on Monday 16th May to RTM Airport at 11h55 and need to catch the EasyJet flight EZY2726 to Milan Italy at 13:40 at Schiphol Airport. My plan is to book a driver in advance, apparently, ...
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1answer
331 views

Am I entitled to a full refund if I cancel because the airline has announced, but not yet confirmed, my flight might be from a different airport?

I booked a flight from Brussels Airport to Berlin on Friday April 15th. Because of the current situation at Brussels Airport, the airline has announced that most of its flights will instead fly from ...
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1answer
327 views

Changing EasyJet reservation: what happens to my Extra Legroom surcharge?

On EasyJet, to bring a personal item on board in addition to a cabin bag, I had to select an Up Front or Extra Legroom seat (with a surcharge). If I change my reservation to another flight, will I ...
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602 views

At Schiphol, is 1 hour 50 minutes enough time to transfer to KLM Cityhopper from EasyJet?

I'm flying into Schiphol at 2:30 pm on Monday April 18th via Easyjet from Prague. Then I'm hoping to fly out on a KLM Cityhopper flight at 4:20pm to Newcastle. That leaves me 1 hour 50 minutes for ...
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1answer
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Can I use Missed Flight Cover to change the date of my ticket?

I would like to change the date of travel on my ticket. With EasyJet it costs much. In fact £45 is more than the price of the ticket itself so getting a new tickets is cheaper. However, when I ...
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1answer
5k views

Do I still need to bring/print e-ticket reference number if I check in on-line and print my boarding pass?

I am flying with Easyjet and I have checked in on-line (there is no other option). I will bring and print my boarding pass. Is this enough, or do I still need to print and bring the e-ticket ...
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2k views

Are airlines not liable for damages and losses to the contents of luggage?

When picking up my bag from baggage claim at SXF, I realized that it's upside down. The ID sticker was on the bottom, and inside it was a mess. At home, I found one item broken, a marmalade glass: ...
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1answer
259 views

Transferring at AMS from Delta to Easyjet

I have a particular question about transferring at Amsterdam Schiphol Airport. We had purchased Delta tickets to go to Edinburgh from the U.S., arriving on the August 30. Just found out the newly ...
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1answer
1k views

Flying on Easyjet with a recently broken arm - what paperwork (if any) is needed?

Someone I know managed to break their arm on Monday, and is off on holiday next week. Other than concerns about having one arm pasty-white while the other tans, and how to enjoy a beach holiday with ...
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3answers
1k views

Is there an easyJet ticket office in Schönefeld?

I have been to Schönefeld a few times before, but I cannot remember: Is there an easyJet stand or an office where I could buy my ticket (in advance, I mean) using cash or a German ATM card? I don't ...
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2answers
645 views

One small luggage and one big on EasyJet?

I'm flying with EasyJet soon. My luggage allowance is 2 x 20kg. I want to take one big item, which is 12kg with no possibility to add more to it. (It's my TV: I'm moving from parents' house to my new ...
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3answers
19k views

Does easyJet allow a “personal item”?

Standard hand luggage policy for most airlines allows a "single" carry-on bag of (roughly) 50 x 40 x 20cm, "plus a personal item". The baggage allowance for easyJet however makes no mention of a '...
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1answer
1k views

Why does EasyJet require my ID details in advance?

I truly wonder why does EasyJet need to know my ID details in advance for my flight from Prague to London: It is a requirement of UK customs? If so, why haven't I been asked this information for my ...
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1answer
626 views

Multiple flights with low cost airlines

I want to travel with Ryainair and/or Easyjet from my hometown to a destination that those companies do serve but not directly from my hometown. Is there a site that can help with these kind of ...
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1answer
376 views

Can I take camping food in hand luggage?

Does the current 100ml limit stop me from taking camping food sachets in hand luggage? I was looking at some today and noticed that the packets were measured in grams not millilitres. Does that mean ...
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1answer
762 views

Transit airside in London Luton?

Is it possible to remain completely airside in London Luton airport when changing between two Easyjet flights? I will only have hand baggage and will already have my boarding pass printed out before ...
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2answers
3k views

What is the easyjet hand luggage weight limit?

I am looking for Easyjet hand luggage weight limit. As far as I remember they don't have one. I found a few blogs stating the same. I also checked their website and I didn't find any reference. Is ...