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Questions tagged [denied-boarding]

Being denied boarding on a plane or another form of travel. For questions about why boarding is denied, and claiming compensation. Tag with the appropriate transport form and compensation if appropriate.

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2 votes
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Regulatory Authority for denied boarding compensation for return leg of USA to Canada roundtrip flight

A USA Citizen was involuntarily denied boarding by Air Canada for the YYZ-EWR leg of a EWR-YYZ-EWR round-trip. In case regulatory authorities need to get involved to receive compensation, do I reach ...
Chaim Geretz's user avatar
3 votes
1 answer
1k views

Can I be denied to board a cruise at a US port if I have a misdemeanor?

I am going to Alaska and one of my stops is Canada. Can I be denied to board a cruise at a US port if I have a misdemeanor? I understand that I may not be able to get off the ship in Canada and that ...
Tense' Leach's user avatar
1 vote
1 answer
265 views

Am I less likely to be denied boarding when not flying from my home country?

A while back a friend of mine (South American) traveled from the USA to the Schengen area without a return ticket. Back then, he was applying for Schengen residence (didn't have one yet and didn't ...
André's user avatar
  • 2,222
25 votes
2 answers
4k views

Denied boarding on RyanAir intra-Schengen despite valid German Residency travel documents

I am a non-EU passport holder with a German Aufenthaltstitel (aufenthaltserlaubnis) residency card, which expired, and thus I was issued a (stamped, official, but not laminated / plastic) ...
paavo's user avatar
  • 253
0 votes
0 answers
101 views

Entering Canada without APIS requirement [duplicate]

Lebanese citizen with a visitor visa to Canada, likely on the US no-fly list. What flights from Beirut to Canada that does not require APIS? Flights that avoid the continental United States?
alaa kassir's user avatar
7 votes
1 answer
394 views

Denied boarding to Mitiga, Libya

I recently was due to travel from London Heathrow airport to Mitiga, Libya, via Cairo. I had a valid tourist visa for Libya to cover the entire time of my stay and a return flight ticket. I was due to ...
Sharon Oakeshott's user avatar
12 votes
3 answers
4k views

Skiplagging consequences

Can one be denied boarding if the airline staff suspect that the person is skiplagging? Reasons for suspicion can be: Only cabin baggage. Long layover. Visa for the stopover country. Stopover ...
Traveller31's user avatar
4 votes
0 answers
259 views

Denied check-in on a code-shared flight of IsrAir and SmartWings: where to complain?

I am traveling with a Kiwi.com-booked trip from CDG->PRG->TLV (and then back). The first segment was run by Czech Airlines and went fine, the second segment was provided by Israir (but operated ...
Vadim Kantorov's user avatar
2 votes
1 answer
689 views

Compensation for denied boarding due to transit rules

Theoretical situation: I have a flight with a connection in a country for which I don't have a visa, but the rules allow transit without a visa. However, sometimes it happens that the boarding staff ...
user626528's user avatar
7 votes
2 answers
3k views

Traveling from BRU-AUH-DEL-KTM with only hand luggage: denied boarding in BRU due to lack of Indian Transit Visa

On 11-9-23 in Brussels, Belgium (BRU), Etihad denied our boarding for flight EY58 to Abu Dhabi, UAE (AUH) (with only hand luggage), which connected to EY218 to Delhi, India (DEL) T3. From T3, we would ...
arnoudvandeneerenbeemt's user avatar
35 votes
1 answer
6k views

What action can I take against Turkish airlines for denying me boarding?

I request some clarification if this applies as 'incorrectly denied boarding' by Turkish Airlines despite having a valid Schengen visa The intended travel: I was supposed to travel from Mumbai-> ...
Asira Lele's user avatar
15 votes
1 answer
863 views

Requesting a copy of the US Secure Flight Overflight Table

I am currently facing a challenge with a client who is experiencing difficulties while attempting to fly out of Canada. I posted about it a few months ago here - Canadian citizen likely on a US no-fly ...
legalbeaver's user avatar
4 votes
1 answer
580 views

Can airlines claim back denied boarding compensation+expenses from handling agents?

I've been denied boarding on 8 flights to the UK, due to most handling companies across Europe being misinformed about a specific detail of UK carrier regulations. easyJet and Jet2 have confirmed they ...
Crazydre's user avatar
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38 votes
5 answers
11k views

Canadian citizen likely on a US no-fly list. How do they avoid US airspace? What are flights from Canada that don't trigger APIS requirements?

There are two questions that I have already found on the site that attempt to answer certain parts of my question (Canadian citizen, on US no-fly list. What can I do in order to be allowed on flights ...
legalbeaver's user avatar
4 votes
2 answers
2k views

Is it my fault or travel agency to sell me ticket that requires me to get a visa during my transit

My flight was supposed to be from Ho Chi Minh city (Vietnam) to Toronto, transiting In Dublin Doha. Upon buying the ticket I googled if I need a transit visa and the answer was NO for my nationality. ...
Amy Ly's user avatar
  • 57
11 votes
5 answers
2k views

Refused to fly back to one's own country without vaccine or negative COVID test [closed]

I have been to a Schengen country in 2nd semester 2022. It required me no COVID test or vaccine to enter it. On my way back to my home country, when checking-in, I was requested by the airline agent ...
LoremIpsum's user avatar
3 votes
9 answers
5k views

List of all reasons why somebody can be denied boarding

While flying internationally throughout the years, I've been denied boarding multiple times for multiple reasons such that I now feel that every time I fly, I am entering a lottery. Can someone ...
Draex_'s user avatar
  • 215
1 vote
0 answers
110 views

How to determine boarding requirements for international flights? [duplicate]

I recently took a Qatar Airways flight from Vienna to Ho Chi Minh City (layover in Doha). When attempting to board the flight with a boarding pass from online check in, I was informed that I may not ...
Draex_'s user avatar
  • 215
10 votes
1 answer
1k views

Can you travel to the EU with an expiring US passport + EU identification card?

My wife is a dual citizen of the US and Hungary. She has a US passport that expires within 3 months and a Hungarian national ID card. Flight is today and there's no way she can get her US passport ...
adamgy's user avatar
  • 225
1 vote
0 answers
2k views

Will I be allowed to board if my surname on my passport doesn't match with the ticket?

I have two first names (for eg: Jas Singh ) and no surname in my passport. In my ticket from Delhi to Vancouver, the last name is Singh and first name is Jas. Will I be allowed to board the flight due ...
Drake's user avatar
  • 11
2 votes
1 answer
373 views

Can I change my visa status from accompanied to unaccompanied

I am a student in another country while my family stays in Nigeria. We all planned a vacation to London. My siblings and mum got their passports out first and they left. I got mine later and I have ...
Ade's user avatar
  • 21
13 votes
2 answers
3k views

Flight compensation for denied boarding (due to overbooking) which resulted in a one-day delay

I would like some help/advice for the situation I am in. Back in February I was on vacation in the Dominican Republic. I live in Germany and my flight connections were Berlin-Frankfurt-Punta Cana. The ...
Renat's user avatar
  • 281
0 votes
1 answer
257 views

Banned from traveling to Romania for 6 months due to violating the 90-180 rule

I got stuck in Romania after my german visa expired and had to wait for my residence card to be issued, it was delivered to me from Germany to Romania. Now at passport control I was fined and 'banned' ...
cazanova's user avatar
  • 229
7 votes
2 answers
1k views

Was I incorrectly denied boarding due to passport extensions?

I was supposed to be travelling to Norway from the UK for work this week from Stansted Airport by RyanAir, but was denied boarding at the gate. The reason given was that my passport, which has a ...
Tristan's user avatar
  • 312
16 votes
2 answers
11k views

Must airlines switch to "Last Call" before closing the gate?

This morning, in an Italian international airport, I was in line to board a Ryanair flight. Since the line wasn't moving (they were probably waiting for an empty bus), I went to the toilette where ...
Matte.Car's user avatar
  • 1,331
5 votes
1 answer
869 views

Denied boarding by Ryan Air even though my passport is visa-free to the destination

In the check in counter at Ciampino airport in Rome, I was denied boarding, as the Ryanair staff kept asking me to show an Irish visa. But, Malaysian passport holders actually do not need a visa to go ...
Jie Ying Tan's user avatar
1 vote
1 answer
816 views

My daughter's US passport is expired but she has a valid French passport. Can she can travel back to the US with her French passport and approved ESTA

We are flying to Mexico from Boston on 4/10 and we have just noticed that our 10 year old daughter's US passport is expired. She does have a valid French passport to travel on. I dont expect any ...
Marie-Anne's user avatar
6 votes
4 answers
2k views

US citizen travelling with non-US citizen child who was denied boarding by KLM for our travel to USA

I am a US citizen residing in Berlin with my wife and child, who are both German citizens. We have traveled to the US before and have had zero issue with boarding and entry to the US. This time my ...
Tony Sanchez's user avatar
12 votes
1 answer
4k views

Can an Airline board you at departure but refuse boarding for a connecting flight with the same airline and on the same ticket?

Situation: My life partner is a South Africa citizen. We were booked to travel to Switzerland from South Africa with Emirates airlines on the 9th October 2020. According to the travel agents, VFS ...
Shaun O'Regan's user avatar
4 votes
1 answer
635 views

Turkish Airline didn't allow me to board due to covid restrictions

Last month I planned to take a trip Helsinki-Istanbul-Bishkek through Turkish Airlines. Usually we as Estonian citizens don't need a visa to enter Kyrgyzstan but due to Covid I wanted to be sure and ...
vot nii's user avatar
  • 41
6 votes
1 answer
652 views

Can you be denied boarding in Italy for not having a visa to the UK?

My wife, a venezuelan national, requires a visa to enter the UK and is flying with me and our son (UK nationals) from Milan Malpensa Italy when Ryanair flights resume on 1st July. As a family we have ...
Lawrence Davies's user avatar
8 votes
1 answer
465 views

1 person in my group's passport not accepted so why were both of us denied boarding?

I had travel plans with my older son for a 2 day holiday to Austria and we had done early check-in 2 days before. At the airport, we were denied boarding because his passport expired in a month (an ...
Rhonda Lloyd's user avatar
18 votes
2 answers
11k views

Do I need a UK visa to transit through the UK although I won't leave the airport?

I bought a British Airways flight ticket from Nigeria to Belgium to transit in Heathrow for 5+ hours with no intention of coming out on the 28th February 2020. But to my surprise I was denied boarding ...
user108952's user avatar
4 votes
0 answers
652 views

Denied Boarding

On the 21st of November I had a connecting flight on Turkish Airlines from Lahore (Pakistan) to Santo Domingo (Dominican Republic) via Istanbul amd Panama City. In Istanbul, when the Panama City ...
Mashood's user avatar
  • 49
2 votes
1 answer
364 views

What happens when you are refused boarding whilst transiting?

Suppose you have a stopover at Dubai but the airline refuses to let you board at the gate for the onward flight. This could be for having incorrect documentation/visa for the onward destination or for ...
user avatar
12 votes
1 answer
8k views

What can a passenger do when Ryanair close the boarding gate earlier than advertised?

For a Ryanair flight, the "Gate Closing" written on my friend's pass was 9:35, which was 30 minutes before the flight, and he arrived at the gate at 9:28. The gate was already closed and so he did not ...
Pepe Smith's user avatar
2 votes
1 answer
2k views

What does "APPS System has denied boarding for pax" mean?

I'm trying to check in on Scoot's website for a sydney-singapore flight but it keeps telling me "APPS System has denied boarding for pax". Does anyone have any idea what that means? I do not have ...
Glomp's user avatar
  • 21
-3 votes
1 answer
159 views

EC261 compensation for wrongful denied boarding - does the handling agent or the airline pay?

EC261 compensation is always processed and paid by the airline, including when it's due to wrongful denied boarding. However, will the airline pay from its own pocket, or will the handling agent ...
Crazydre's user avatar
  • 77.4k
4 votes
1 answer
254 views

Europe, flight access refused because of expired ID (proof of renewal)

A friend of mine tried to take a flight from France to Spain last week but his ID was expired (French ID), it is commonly known that even though the ID is expired it is still valid for some times (4 ...
user avatar
4 votes
1 answer
282 views

Denied boarding - Who is responsible and how do I proceed [closed]

My son in law is an Egyptian with a permanent residency permit for the UK. He was traveling from Manchester to Cairo via Milan. First leg of trip was with fly be second leg with air Italia. We ...
Lindiloo's user avatar
3 votes
1 answer
147 views

Does EnterAir allow boarding of disabled person with walking sticks?

We booked some holiday with my girlfriend through a travel agency and apparently the airline is EnterAir which I've never traveled with before. My girlfriend has a disability that creates some ...
randomDude's user avatar
28 votes
5 answers
7k views

Was I wrongfully denied boarding for having a Schengen visa issued from the second country on my itinerary?

I have a c-type single entry Schengen visa issued from Spain. And this is my first time Schengen visa. I wanted to go to Rome first for 3 days and then to Spain for 4 days and then back to my country ...
Rola's user avatar
  • 291
9 votes
3 answers
4k views

Responsibility for visa checking

IATA rules state that the airline should ensure that the passenger has the correct visa. If failing that, and the passenger is denied entry to the destination country, the airline is subjected to a ...
fp123's user avatar
  • 107
2 votes
0 answers
127 views

Had eTAs and Passports but Still Denied Boarding Without Explanation [closed]

We planned a trip to Canada (YYC) from Mexico (MEX). We have valid Mexico passports and received our eTAs well in advance. At the airport, we were denied boarding and the only explanation was advice ...
Snoopy's user avatar
  • 37
26 votes
4 answers
7k views

Should I mention being denied entry to UK due to a confusion in my Visa and Ticket bookings?

I am an Indian national. I was travelling for an interview to Cork, Ireland in March this year. After my visa was approved (BC only, not BC BIVS), my employer booked the tickets for me via Istanbul ...
Yash Deep's user avatar
  • 361
83 votes
3 answers
16k views

Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme) I checked in to the flight, and made my boarding pass signed ...
Pecheneg's user avatar
  • 1,481
1 vote
1 answer
318 views

Not allowed to board in connecting flight by saying that visa document is invalid

I boarded from New Delhi to Toronto with halt at London with same airlines.. After inspecting my relevant documents,The airlines issued me Boarding pass from New Delhi to London by saying that next ...
Ram Krishan's user avatar
9 votes
1 answer
810 views

Do I have the right of being re-routed or compensated if I am discovered in No-Fly list?

This question comes immediately after reading this hot network question. I have currently no reason to think, neither I have ever checked, to be I am on US No-Fly list, which, according to the linked ...
usr-local-ΕΨΗΕΛΩΝ's user avatar
8 votes
1 answer
2k views

Boarding denied as the final itinerary did not include the Schengen visa issuing country

We got our Schengen visa from the Italian embassy. The bookings that were used in the submission for the visa had to be cancelled as they were provisional and since the visa took time (received just 2 ...
Arun's user avatar
  • 81