Questions tagged [denied-boarding]

Being denied boarding on a plane or another form of travel. For questions about why boarding is denied, and claiming compensation. Tag with the appropriate transport form and compensation if appropriate.

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1answer
226 views

My daughter's US passport is expired but she has a valid French passport. Can she can travel back to the US with her French passport and approved ESTA

We are flying to Mexico from Boston on 4/10 and we have just noticed that our 10 year old daughter's US passport is expired. She does have a valid French passport to travel on. I dont expect any ...
6
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3answers
1k views

US citizen travelling with non-US citizen child who was denied boarding by KLM for our travel to USA

I am a US citizen residing in Berlin with my wife and child, who are both German citizens. We have traveled to the US before and have had zero issue with boarding and entry to the US. This time my ...
10
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1answer
3k views

Can an Airline board you at departure but refuse boarding for a connecting flight with the same airline and on the same ticket?

Situation: My life partner is a South Africa citizen. We were booked to travel to Switzerland from South Africa with Emirates airlines on the 9th October 2020. According to the travel agents, VFS ...
4
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1answer
564 views

Turkish Airline didn't allow me to board due to covid restrictions

Last month I planned to take a trip Helsinki-Istanbul-Bishkek through Turkish Airlines. Usually we as Estonian citizens don't need a visa to enter Kyrgyzstan but due to Covid I wanted to be sure and ...
6
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1answer
449 views

Can you be denied boarding in Italy for not having a visa to the UK?

My wife, a venezuelan national, requires a visa to enter the UK and is flying with me and our son (UK nationals) from Milan Malpensa Italy when Ryanair flights resume on 1st July. As a family we have ...
18
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2answers
10k views

Do I need a UK visa to transit through the UK although I won't leave the airport?

I bought a British Airways flight ticket from Nigeria to Belgium to transit in Heathrow for 5+ hours with no intention of coming out on the 28th February 2020. But to my surprise I was denied boarding ...
8
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1answer
341 views

1 person in my group's passport not accepted so why were both of us denied boarding?

I had travel plans with my older son for a 2 day holiday to Austria and we had done early check-in 2 days before. At the airport, we were denied boarding because his passport expired in a month (an ...
2
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0answers
347 views

Denied Boarding

On the 21st of November I had a connecting flight on Turkish Airlines from Lahore (Pakistan) to Santo Domingo (Dominican Republic) via Istanbul amd Panama City. In Istanbul, when the Panama City ...
27
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5answers
6k views

Was I wrongfully denied boarding for having a Schengen visa issued from the second country on my itinerary?

I have a c-type single entry Schengen visa issued from Spain. And this is my first time Schengen visa. I wanted to go to Rome first for 3 days and then to Spain for 4 days and then back to my country ...
2
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1answer
197 views

What happens when you are refused boarding whilst transiting?

Suppose you have a stopover at Dubai but the airline refuses to let you board at the gate for the onward flight. This could be for having incorrect documentation/visa for the onward destination or for ...
11
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1answer
892 views

What can a passenger do when Ryanair close the boarding gate earlier than advertised?

For a Ryanair flight, the "Gate Closing" written on my friend's pass was 9:35, which was 30 minutes before the flight, and he arrived at the gate at 9:28. The gate was already closed and so he did not ...
3
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1answer
118 views

Does EnterAir allow boarding of disabled person with walking sticks?

We booked some holiday with my girlfriend through a travel agency and apparently the airline is EnterAir which I've never traveled with before. My girlfriend has a disability that creates some ...
1
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1answer
1k views

What does “APPS System has denied boarding for pax” mean?

I'm trying to check in on Scoot's website for a sydney-singapore flight but it keeps telling me "APPS System has denied boarding for pax". Does anyone have any idea what that means? I do not have ...
-3
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1answer
130 views

EC261 compensation for wrongful denied boarding - does the handling agent or the airline pay?

EC261 compensation is always processed and paid by the airline, including when it's due to wrongful denied boarding. However, will the airline pay from its own pocket, or will the handling agent ...
4
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1answer
192 views

Europe, flight access refused because of expired ID (proof of renewal)

A friend of mine tried to take a flight from France to Spain last week but his ID was expired (French ID), it is commonly known that even though the ID is expired it is still valid for some times (4 ...
4
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1answer
239 views

Denied boarding - Who is responsible and how do I proceed [closed]

My son in law is an Egyptian with a permanent residency permit for the UK. He was traveling from Manchester to Cairo via Milan. First leg of trip was with fly be second leg with air Italia. We ...
9
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3answers
3k views

Responsibility for visa checking

IATA rules state that the airline should ensure that the passenger has the correct visa. If failing that, and the passenger is denied entry to the destination country, the airline is subjected to a ...
82
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3answers
15k views

Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme) I checked in to the flight, and made my boarding pass signed ...
2
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0answers
115 views

Had eTAs and Passports but Still Denied Boarding Without Explanation [closed]

We planned a trip to Canada (YYC) from Mexico (MEX). We have valid Mexico passports and received our eTAs well in advance. At the airport, we were denied boarding and the only explanation was advice ...
26
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4answers
6k views

Should I mention being denied entry to UK due to a confusion in my Visa and Ticket bookings?

I am an Indian national. I was travelling for an interview to Cork, Ireland in March this year. After my visa was approved (BC only, not BC BIVS), my employer booked the tickets for me via Istanbul ...
1
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1answer
172 views

Not allowed to board in connecting flight by saying that visa document is invalid

I boarded from New Delhi to Toronto with halt at London with same airlines.. After inspecting my relevant documents,The airlines issued me Boarding pass from New Delhi to London by saying that next ...
8
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1answer
579 views

Do I have the right of being re-routed or compensated if I am discovered in No-Fly list?

This question comes immediately after reading this hot network question. I have currently no reason to think, neither I have ever checked, to be I am on US No-Fly list, which, according to the linked ...