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Questions tagged [denied-boarding]

Being denied boarding on a plane or another form of travel. For questions about why boarding is denied, and claiming compensation. Tag with the appropriate transport form and compensation if appropriate.

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2
votes
1answer
163 views

What happens when you are refused boarding whilst transiting?

Suppose you have a stopover at Dubai but the airline refuses to let you board at the gate for the onward flight. This could be for having incorrect documentation/visa for the onward destination or for ...
10
votes
1answer
282 views

What can a passenger do when Ryanair close the boarding gate earlier than advertised?

For a Ryanair flight, the "Gate Closing" written on my friend's pass was 9:35, which was 30 minutes before the flight, and he arrived at the gate at 9:28. The gate was already closed and so he did not ...
1
vote
1answer
384 views

What does “APPS System has denied boarding for pax” mean?

I'm trying to check in on Scoot's website for a sydney-singapore flight but it keeps telling me "APPS System has denied boarding for pax". Does anyone have any idea what that means? I do not have ...
-3
votes
1answer
119 views

EC261 compensation for wrongful denied boarding - does the handling agent or the airline pay?

EC261 compensation is always processed and paid by the airline, including when it's due to wrongful denied boarding. However, will the airline pay from its own pocket, or will the handling agent ...
4
votes
1answer
175 views

Europe, flight access refused because of expired ID (proof of renewal)

A friend of mine tried to take a flight from France to Spain last week but his ID was expired (French ID), it is commonly known that even though the ID is expired it is still valid for some times (4 ...
4
votes
1answer
213 views

Denied boarding - Who is responsible and how do I proceed [closed]

My son in law is an Egyptian with a permanent residency permit for the UK. He was traveling from Manchester to Cairo via Milan. First leg of trip was with fly be second leg with air Italia. We ...
3
votes
1answer
103 views

Does EnterAir allow boarding of disabled person with walking sticks?

We booked some holiday with my girlfriend through a travel agency and apparently the airline is EnterAir which I've never traveled with before. My girlfriend has a disability that creates some ...
25
votes
4answers
5k views

Was I wrongfully denied boarding for having a Schengen visa issued from the second country on my itinerary?

I have a c-type single entry Schengen visa issued from Spain. And this is my first time Schengen visa. I wanted to go to Rome first for 3 days and then to Spain for 4 days and then back to my country ...
9
votes
3answers
2k views

Responsibility for visa checking

IATA rules state that the airline should ensure that the passenger has the correct visa. If failing that, and the passenger is denied entry to the destination country, the airline is subjected to a ...
2
votes
0answers
107 views

Had eTAs and Passports but Still Denied Boarding Without Explanation [closed]

We planned a trip to Canada (YYC) from Mexico (MEX). We have valid Mexico passports and received our eTAs well in advance. At the airport, we were denied boarding and the only explanation was advice ...
26
votes
4answers
6k views

Should I mention being denied entry to UK due to a confusion in my Visa and Ticket bookings?

I am an Indian national. I was travelling for an interview to Cork, Ireland in March this year. After my visa was approved (BC only, not BC BIVS), my employer booked the tickets for me via Istanbul ...
81
votes
3answers
14k views

Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme) I checked in to the flight, and made my boarding pass signed ...
1
vote
1answer
152 views

Not allowed to board in connecting flight by saying that visa document is invalid

I boarded from New Delhi to Toronto with halt at London with same airlines.. After inspecting my relevant documents,The airlines issued me Boarding pass from New Delhi to London by saying that next ...
8
votes
1answer
524 views

Do I have the right of being re-routed or compensated if I am discovered in No-Fly list?

This question comes immediately after reading this hot network question. I have currently no reason to think, neither I have ever checked, to be I am on US No-Fly list, which, according to the linked ...